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Complaint Details
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Initial Complaint
10/15/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Incompleted jobs, overcharged, no lumber not used for job left for person who was charged. Ignoring all calls for repair of ruts.
Business response
11/10/2021
Business Response /* (1000, 12, 2021/11/10) */ The business owner informed BBB that the job involved replacing 15 sheets of bad wood at $50/sheet. The job was completed and the consumer paid. The consumer then contacted the business requesting the business return with a magnet to clean the ground. The business called the consumer the next day. The consumer told the business that he had already contacted his attorney because the business had not brought out the magnet and made a rut in the grass off his driveway. The business owner was willing to come back out with topsoil to repair the small rut. However, the consumer refused to have the business back on his property. The business does not feel the consumer is due a refund at this time and considers the matter closed. Consumer Response /* (3000, 18, 2021/11/29) */ False - 4 sheets written on contract - used 3 sheets plus 1 - I supplied. Not 15 sheets. Check the contract BBB has a copy. False - Mr. *** did not call the next day about magnet - I called him several times and he said the next day, next weekend, next week and never showed up. False - did not refuse them (Fry's) to come back on the property, they never showed up. And it was three large double ruts not one small rut. I called repeatedly and was cut off. After 4 days of straight rain, anyone with any common sense would not pull trucks onto someone's lawn. This man is telling too many lies, I would like to have an agent just check all my complaints out. He offered to pay me $20 or $30 to get top soil and put it down? I had to go get the top soil and seed, put it down and pay for it. Overcharge and this endeavor totals $500. I request Fry Roofing be taken off BBB list. Am I supposed to turn him to IRS?Initial Complaint
06/18/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Fry's Roofing repaired my roof on March 27,2021. installing step flashing and covering flashing around the chimney. Total cost as $800.00, pad in full on March 27, 2021. On the paperwork provided Fry's Roofing at time of service a life time warranty provided. The first heavy rain the roof still leaked. I have contact *** from Fry's Roofing four time requesting him to come back out and fix my roof. The leak has never been resolved. The last call was on June 17,2021 and I was told someone would be out on the morning of June 18,2021 to repair the roof. Fry's Roofing has not responded to my request to correctly repair my roof and have accepted payment for the repair. Every attempt has been made to work with this company to have my roof fixed with no success. Fry's Roofing ******* Owner 5726 Elmer Dr Toledo Ohio 43615 419-466-6133 or 419-539-7210 invoice show Fry's Roofing is a member of the BBBBusiness response
07/14/2021
Business Response /* (1000, 12, 2021/07/14) */ The business is responding to the matter this week. Consumer Response /* (2000, 14, 2021/07/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) because they are responsable for their actions. they was paid. Consumer Response /* (3000, 19, 2021/07/30) */ Consumer wants complaint reopened co. did not fix problem as they said they would. He also stated problem is fixed, wants the complaint to reflect he was not satisfied. Business Response /* (4000, 23, 2021/08/17) */ The business owner was unaware that the consumer was still dissatisfied. He will reach out to the consumer. Consumer Response /* (4200, 25, 2021/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) U
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.