ComplaintsforGlass City Engineering and Surveying, LLC
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Complaint Details
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Initial Complaint
05/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Hello, We were referred to Glass city for the site plan on a new construction home by our builder. We entered a contract in October 2021. The plan was set to be completed in November per the contract. We did not get the rough proposal until the end of January, we had to have revisions as the county had issues with the plan that was created. We finally got an approval with the plan towards the end of January. The company was suppose to set the house with us, but they set it incorrectly without our approval leaving us with a house 8 feet in the air and the dig team would not complete it. Mulitable calls and emails to try and get someone out to fix the issue with little to no communication back from Glass city. The builder finally got involved and *** are dirt team set the house themselves. Than instead of sending us an invoice, glass city sent it directly to the builder and was paid. I have left messages with the front desk women and emails to get information on the bill that was sent to the builder and Brian the owner is refusing to take my call. I do think they should be paid for what they did do but not in full as we have had to pay out of pocket for all the price increases due to delay on ordering and extension fees because our Dig date was delayed by four months due to Glass City.Business response
05/26/2022
[BBB Transcription via Phone]
We have resolved the issue with the consumer.
Customer response
05/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.