ComplaintsforDependable Electric

• Initial Complaint

  11/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11-9-2021, Dependable Electric installed a new Electrical Panel and Weatherhead/Service Entrance.(Paid in full $3000) I requested, received and accepted a proposal for additional electrical work including new outlets, cleaning up wiring and troubleshooting and fixing wiring on two back to back GFCI outlets (kitchen & bathroom). On 11-10-21, the work was to be completed in my home. While the additional work was in progress I was told that I would have to pay an additional $600 to have the wiring fixed relating to the kitchen/bathroom outlets itemized on the second proposal. I called Mike Azzarello, the owner questioning this and he responded by yelling at me and aggressively berating me, saying the job was taking more time than expected and how I was trying to take advantage of him when I said I didn't have  an additional $600! He then threatened to have his workers rip out the already installed electrical wiring. Taken aback by his tone, level of disrespect and threats, I politely ended the phone call. I did not agree to the bullying tactics from the owner for extra money on promised work and asked the workers to please put the outlets back the way they were previously (useable outlets)... Instead, my house was left without a functioning outlet in the bathroom, and another outlet was completely removed leaving the wires sticking out of the wall in the adjacent kitchen (my GFCI outlet was gone as well). All of the work from the second proposal was NOT completed as promised yet I paid the initial quoted price in full. (Paid in full $1800) The owner, Mike Azzarello, was condescending, intimidating and extremely unprofessional making this expensive electrical work, an unpleasant experience overall.

  

  Business response

  05/18/2022

  
  RE: BBB Complaint: ********
  Customer* ***** ********
  Address: **** ******** ********** ** *****

  
  Complaint Details:

  
  On 11-9-2021, Dependable Electric installed a new Electrical Panel and Weatherhead/Service Entrance.
  (Paid in full $3000) I requested, received and accepted a proposal for additional electrical work including
  new outlets, cleaning up wiring and troubleshooting and fixing wiring on two back to back GFCI outlets
  (kitchen & bathroom). On 11-10-21, the work was to be completed in my home. While the additional work
  was in progress I was told that I would have to pay an additional $600 to have the wiring fixed relating to
  the kitchen/bathroom outlets itemized on the second proposal. I called Mike Azzarello, the owner
  questioning this and he responded by yelling at me and aggressively berating me, saying the job was taking
  more time than expected and how I was trying to take advantage of him when I said I didn't have
  an additional $600! He then threatened to have his workers rip out the already installed electrical wiring.
  Taken aback by his tone, level of disrespect and threats, I politely ended the phone call. I did not agree to
  the bullying tactics from the owner for extra money on promised work and asked the workers to please put
  the outlets back the way they were previously (useable outlets)... Instead, my house was left without a
  functioning outlet in the bathroom, and another outlet was completely removed leaving the wires sticking
  out of the wall in the adjacent kitchen (my GFCI outlet was gone as well). All of the work from the second
  proposal was NOT completed as promised yet I paid the initial quoted price in full. (Paid in full $1800) The
  owner, **** ********** was condescending, intimidating and extremely unprofessional making this
  expensive electrical work, an unpleasant experience overall.
  Company Response:
  Our company performed a Main Electric Service Upgrade for *** ******** at her residence on
  11-9-2021. The upgrades we perform at our customers homes are very routine for us. We have
  a system in place that ensures neatness, cleanliness, efficiency and a resounding desire to not
  disrupt our customers’ day. Most of the upgrades we perform take no longer than 4 to 6 hours
  and when completed, the areas effected by our work are restored back to the same condition if
  not better than before we initially arrived.
  Much to our disappointment, the entire time that we were at her home, *** ******** viciously
  berated our Company and several of our employees for no apparent reason. We attempted to
  address any issues she had but she refused to communicate them. It was very disconcerting
  due to the fact that when we first met *** ********, (at her home prior to starting this work) it
  was a very pleasant experience. This experience however felt odd; almost as if we were dealing
  with a totally different person.
  As always, at the completion of our upgrade we performed a courtesy inspection of the
  remainder of the home and advised the customer of any additional work that we saw that
  needed to be done for the house to be up to code. Much to our surprise, *** ******** asked
  for a quote and agreed to have us do the work. Even though we were not happy with the way
  *** ******** was treating us, we wanted to try to please her and turn a bad situation into a
  good one.

  
  Page 1 of 2

  
  DEPENDABLE ELECTRIC
  (**** ********
  www.DependableElectric.com

  
  While performing this additional work we ran into an issue were a previous electrician (or
  possibly a handyman) had incorrectly wired 2 of her outlets that we had planned on changing to
  proper GFCI receptacles (1 bathroom and 1 kitchen outlet). Our quote did not include rewiring
  this area as we couldn’t have known about it beforehand and furthermore, it isn’t typically
  necessary to rewire an outlet if your changing it to a GFCI. We provided an additional
  discounted quote to rewire these outlets and make them safe but *** ******** became
  extremely rude and threatening. We explained that we would not reinstall the plugs in this area
  due to how unsafe it was so we capped these off in the interim.
  On a follow up phone call with the customer, she again became belligerent and at that time, we
  ended our relationship with her. We will not allow our employees to be treated in such a manner
  by anyone. As a side note, it was later brought to my attention that *** ******** secretly
  solicited our crew leader to do additional electrical work for her “on the side”. The funny thing
  about this was that this particular employee was one that much of her rudeness was directed to
  throughout the day.

  
  Sincerely,

  **** ********** ********** ******** ***** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩