ComplaintsforCrosstowne Properties, Ltd.
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Complaint Details
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Initial Complaint
03/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In the past 36-months, I have spent over $10,000 repairing poorly installed sewer lines at my home in the Country Club of the North. Five months after moving in our home filled with sewer back-up and this month the same thing happened again. Knowing that the problem was not user-based, *********** sent a camera into our yard line and saw that the sewer pipe had pulled apart. The PVC line had not been glued, simply stuck together by the cheapest subcontractor, and after digging, the real plumbing professionals at *********** noted that NO GRAVEL base was ever laid down to prevent the soil from settling and pulling apart. Furthermore, the repair team noted that a required coupling was never installed on the line, so at the drop-bend in the line, this also aided in the total line joint failure and dirt clogging the line for the second time. The builder claims since the line passed an inspection he is in the clear. However, my insurance company (Allstate) told me I should file a liability claim with the builder's insurance provider since builders must carry liability insurance for cases just like mine. Crosstowne has repeatedly refused to provide me with their insurance company contact for an independent review. Please note: Crosstowne Property has been banned from ever building another home at the Country Club of the North for failing to pay realtors and failing to comply with building agreements and tenants of the CCN. I have decided not to talk the builder to small claims court due to the small about involved in this matter, so I request you support a veteran and customer from being a victim of fraud with this small-time company.Business response
04/11/2022
Regarding the BBB complaint that was filed 3/25/2022 (ID #********). Please reference my enclosed response to the consumer on 3/23/2022. From our perspective, this detailed response best addresses the truthful explanation of events; including the specific and factual dates and timeline. Based upon same, we regret what has happened here; but canclude that we are not at fault, nor have any further responsibility in this matter. Upon your review, please advise should you have any additional questions and/or comments.
See Attached
Business response
04/11/2022
Regarding the BBB complaint that was filed 3/25/2022 (ID #********). Please reference my enclosed response to the consumer on 3/23/2022. From our perspective, this detailed response best addresses the truthful explanation of events; including the specific and factual dates and timeline. Based upon same, we regret what has happened here; but canclude that we are not at fault, nor have any further responsibility in this matter. Upon your review, please advise should you have any additional questions and/or comments.
See Attached
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.