Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We live in a duplex on the Unit A side. Our rental company makes Unit A and Unit B share an electric box. We are getting overages nearly every month even when we aren't home for a couple weeks. The company refuses to provide electric bill copies. No one lives on the Unit B side currently but they have the heat cranked and we are being forced to pay for Unit A and Unit B electric utilities. I'm not sure how legal this electric box thing is since there is no way for it to track usage between the two apartments. There is no second meter or sub-meter.

  Business Response

  Date: 02/28/2025

  Dear *****,
  
  Thank you for reaching out to us. We take resident feedback and satisfaction seriously. We strive for a positive resident experience and regret that yours has not been one of them.
  
  After reviewing the situation, we understand the issue stems from shared utilities. While we have processes for this to prevent such situations - we are currently looking into a reasonable solution for this.
  
  We appreciate your patience and would love the opportunity to resolve this matter to your satisfaction. Please feel free to contact us directly if you have any further concerns or would like to discuss this further.
  
  Thank you again for bringing this to our attention.

  Customer Answer

  Date: 03/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Saying you are working on a method to fix shared ultilites is not a good answer. A sub meter is an easy responsible fix to this problem. Take responsibilty and install a sub meter.
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 03/03/2025

  Hello *****,
  
  As a reminder, the lease agreement outlines the billing process, and we've resolved the billing issue. We've also offered a solution, which is outlined in our communication with you. Please let me know if you have any other questions.

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Too many house issues not being fixed. My great nephew and my niece health is in jeopardy.

  Business Response

  Date: 07/03/2024

  Per our records, the only issues we have reported from the tenant are regarding the A/C not working and paint peeling from the tub. Both of these items are in the works to repair.
  The A/C condenser was stolen while the tenant was living there. As a temporary solution, we provide window A/C units.
  Regarding the peeling paint in the tub, maintenance has assigned our contractor to go out to the property to address this issue again.
  For the other issues stated in this complaint, we will reach out to the tenant to address what is going on and get a work order to correct any issues.

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had poor maintenance since we moved in 2 years 3 months ago. The latest is a drain problem that has not been fixed after multiple days off work and different people coming to fix. It is overflowing in to the wall hopefully not causing mold at this point. I can not find a number and never have spoken to anyone locally that has anything to do with our home even with multiple calls and voice mail asking to be called back. I pay extra mandatory fees on top of the 1339 a month rent and have never been late on a payment. I just want to be able to do my laundry without worring about possible health issues at a later date.

  Business Response

  Date: 07/03/2024

  This issue has been resolved by both parties privately. 

• Initial Complaint

  Date:04/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Looked at the apartment loved it. Had some questions before applying so I asked is there someone to give me a call after a few days I was like sheesh i don’t want anyone to put application in and get picked while I’m waiting so I paid the fee submitted the application it says give 7 business days and they will reach out it’s been 2 weeks I left several message called dozen times no one calls me back haven’t got any information on the next steps and now I’m out of99 dollars and still really want to apartment but no one answers or sent out the notification the background check was done even tho it says it will once it’s been processed

  Business Response

  Date: 05/23/2024

  This situation has been taken care of and the woman who posted this has moved into one of our properties. 

• Initial Complaint

  Date:12/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called on several occasions within the last couple of months regarding my water being off, my water is included in my rent and my rent is paid up to date but I still have no hot water and the water in the kitchen is only cold.
  I have also reported that there are mice in the unit and every time I call I am told that a work order will be put in. Some other items need to be fixed, I just feel that if I am paying my rent on time then I should be able to get things fixed especially having my water on and hot which is included in my rent. Since my water is not on and I have paid my rent up to date I would like some type of reimbursement/discount as well as these items fixed as soon as possible.

  Business Response

  Date: 01/04/2024

   We understand the frustration here. There were not the appropriate work orders put in place for us to have the ability to address this situation. The water was interrupted by the municipality without our knowledge and had been corrected. This communication is the first we are hearing about a water temperature issue, so we are taking the necessary steps to address this issue promptly.

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bathroom does not have hot water due to the plumbing being wrong. My kitchen is connected to the correct hot water heater, but my bathroom is connected to apartment 6. Apartment 6 gas got turned off and they will not give me a solution. I have been without hot water in my bathroom for a week now.

  Business Response

  Date: 09/21/2023

  Hello! We, Independence Property Management, recently started managing this property so the issues with the plumbing were not known to us prior to this situation. However, here is a chronological order that we have in our records for the issue. 

  09/15/2023 09:32 AM - Received the work order
  09/15/2023 10:04 AM - Assigned to Vendor 
  09/15/2023 10:04 AM - Notified the vendor
  
  09/18/2023 1:45?PM  - The resident reached out to team 
  09/18/2023 3:21 PM  - Team called the resident back to discuss the issue further. After our conversation we reached out to the vendor.
  09/18/2023 04:26 PM - The vendor added a note after they inspected the unit earlier that day.

  09/18/2023 5:08 PM - We updated the resident that the resident at Apt 6 is not answering our call and have not responded to our email.

  
  09/19/2023 3:31 PM - We informed the resident that since we couldnt get ahold of the tenant in Apt 6. We'll transfer the ownership of the gas connection from resident to owner.
  
  09/20/2023 5:01 PM - We updated the resident that the utility/supplier has scheduled the visit on this Friday with our in house technician to connect the gas. Once the service is restored, the resident will have their hot water back to the apartment.

   

  Again, when we took management of the property, we were unaware of the situation but our team has been working diligently to remedy the issue and have kept communication with the resident for updates. For any other questions or concerns, please reach out to us directly so we can take action efficiently. 

   

  Thank you, 

  Independence Property Management 

• Initial Complaint

  Date:05/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every time I call text or email I do not get a hold of a person. This company did not inform me that my current property was sold and I had a new owner Mays rent was paid to Independent Management company. They did not forward that payment to the new owner who is now suing me for eviction and money, even though I paid my rent on time to this company, I have tried repeatedly for over a week multiple times a day every single day calling texting and leaving messages for somebody to call me back so I can find out where my rent payment is and why it was not forwarded to the new owner. I’m starting to believe this company is a fraud and nobody ever works there .

  Business Response

  Date: 05/23/2023

  Hello! 

  Upon the transfer of ownership, this was between the previous owner and new owner. Independence Property Management was not involved in this matter in any way shape or form. We actually were also not informed that the property had sold/was selling. The previous owner sent the owner all the details about the lease theirselves from a copy that they had. Once the new owner brought this to our attention, we shared necessary documents with all parties and the resident was able to resolve the situation with the new owner. All matters of this case has been resolved. Thank you. 

  Customer Answer

  Date: 06/05/2023

  This matter has not been resolved and due to independent managements error, as admitted by email from their employee I have been evicted and taken to court
  I have not been given the answer as to who current is in possession of my rent payment and security deposit from
  Independent management co instead they deflect saying they are not involved yet they took my payment. No one from this co ever answers the phone and no one can ever give you a straight answer at this point I will be contact the news media to share my story

  Business Response

  Date: 06/06/2023

  It appears legal actions have been taken with attorneys. At this point, we prefer to communicate through our lawyers for the safety of both parties. Thank you