Complaints
Customer Complaints Summary
- 39 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dollar Bank just throws around overdraft fees like leaves In the fall I am a college student and every time I turn around my account is in the negative with no chance of overdraft forgiveness if you bring you account back to a positive immediately
Business Response
Date: 11/03/2022
Good afternoon,
Attached is the Bank's response to the customer's complaint. Please contact me if you need further assistance.
Sincerely,
******* *********
Initial Complaint
Date:08/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a complaint against them last week for the same thing and they did it again late fees for one purchaseBusiness Response
Date: 08/25/2022
RECEIVED VIA EMAIL BY BBB STAFF MEMBER:
Dear *** ********
We received the complaint that was filed with Cleveland Better Business Bureau on August 18, 2022. After researching the customer’s concerns, I offer the following reply.
*** ****** filed a consumer complaint with the Western Pennsylvania Better Business Bureau on August 3, 2022 regarding overdraft fees on her Everything Checking and Everything Savings accounts. At that time, the customer was provided information about the manner in which fees were assessed on her accounts and the steps to take to avoid them in the future.
As was advised in the Bank’s response dated August 11, 2022, the customer’s Everything Checking is opted in for point-of-sale transactions. That means that *** ****** has asked that debit card purchases be authorized, even when there are insufficient available funds to cover them, and she agrees to the $36 Overdraft Fee associated with that approval. In order to avoid future Point of Sale Overdraft fees, we advised *** ****** to change the account to be opted out of debit card approvals when there are insufficient available funds in her Everything Checking account. If the customer is interested in changing the opt in / opt out status on her account, she may visit a local branch for assistance or she may call our Customer Service Center at 1-800-242-2265 and a representative will assist her.
Upon receipt of the most recent complaint, the customer’s accounts were reviewed by the Vice President of our Branch Support department. Based on the advice given by the Bank on how to avoid Point of Sale fees, and the customer’s lack of action to change the account opt in / opt out status, and due to the recent reimbursement of $432 in overdraft fees provided to *** ****** in her August 3, 2022 complaint, the Vice President did not refund any additional fees in this instance.
If you have further questions or need clarification, please contact me at the telephone number below.
Sincerely,
******* ** *********
Assistant Vice President
Dollar Bank / Problem Resolution Office
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