Business ProfileforHallmark Home Solutions, Ltd

We had 11 new windows installed by Hallmark on November 30th, 2023. After the project was complete, I went and checked out the final product and immediately knew that something was not right. We found several things wrong with the windows and continue to find more wrong with how they were installed. Hallmark installed these into our existing plastic jamb liners from our old ******** windows (see off colored piece in photos). The caulk used to seal the windows is left in globs and smeared in the corners of all of the windows. The handles to lift the windows up and down are uneven on each window and not symmetric. The windows are not insulated between the window and the frame. The plastic piece added to the top of the windows is crooked/uneven. We also caught the crew on our ring doorbell laughing, mocking and making fun of our home. I immediately called the company once I discovered all of the issues. ***** **** agreed to come out the following day to check out my concerns. 2 days following that, ***** and his father, **** **** (the owner of Hallmark), came out together to discuss the issues with my husband and I. We explained that the old plastic jamb liners from the old ******** window should have been removed before they installed the new window. They are claiming that in ********s framework, there is a ridge in the wood that can be difficult to hide which is why they installed the windows into the old jamb liner to hide the ridge. When I purchased these windows, I was told that everything on the inside of our home would be new. Not a single explanation of what was going to be done to our home was explained and I feel extremely misled on what we were receiving. **** said to my husband and I, “These look great, I don’t see anything wrong with these windows at all”. We have now had 4 different window contractors to our home and each tell us these windows installed by Hallmark are done incorrectly and they’ve never seen anything like this before.