ComplaintsforCedar Fair LP / Cedar Point

• Initial Complaint

  04/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased the all park passport as well as the all park fast lane system, something like three thousand dollars. I was in CA at the time and was told by an representative of the park that I would be able to use this at all parks AND events. I went to book an event at Cedar Point, my home park and was denied. I was told to kick rocks when I called in and was refused their legal contact number to escalate this matter with my attorney. This is bad business, I actually paid more for the pass I bought had I went with the lesser option of the park I needed it for.

  Business response

  04/05/2024

  This Guest was previously assisted by Guest Experience Leadership at Cedar Point.

  Season Passholders are assigned a home park based on where they purchased their Season Pass. Home park assignments can only be changed between operating seasons if the Passholder renews at a different park. The All Park Passport add-on grants access to all Cedar Fair Parks on all regularly scheduled public operating days. Specific benefits vary by park and are subject to change without notice.

  This Guest purchased his Season Pass and All Park Passport at our sister park, Knott's Berry Farm, which serves as his home park for the 2024 season. His All Park Passport grants him access to all Cedar Fair Parks on all regularly scheduled public operating days. The Top Thrill 2 Passholder Preview Days are not regularly scheduled public operating days. Due to the limited capacity of the events, only Cedar Point Passholders are eligible to register. We apologize for any inconvenience.

• Initial Complaint

  12/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hi. We are attempting to purchase online tickets to ************ Winterfest for Dec 26 2023 and Dec 27 2023. We would like to buy 1 Sr ****** and 2 bring a friend tickets for Dec 26 and 1 Senior ****** and 2 bring a friend tickets for Dec 27, 2023. Due to a problem with ************* website, it will not allow us to make this purchase in one transaction. As a result, we currently have to make two transactions which require us to pay a duplicate $9.99 transaction fee. We have reached out to ************ to let them know of the error. They have the ability to make an exception and honor the online price at their ticket counter at the front of the park on each evening However, to date, they have been unwilling to work with us. We have spoken with **** and *********************. **** tried to be helpful but was not empowered to resolve the situation. Sadly, ***** was empowered to resolve the situation but chose not to do so. The only solution he has been able to provide is to pay the duplicate transaction costs. Too bad, too sad for us. We believe this is a dishonest response. Furthermore, requiring us to pay duplicate transaction costs, basically greatly reduces the value of their "online sale price". I have also reached out to the entity that operates the website, Sadly, they were not interested in assisting either. Their response is attached, too.SeasonPass #******************** ************ SeasonPass #******************** Cedar Point

  Business response

  12/20/2023

  We are sorry that our website is not operating to your expectations. Guests who utilize any Cedar Fair park's website to complete a ticket purchase for different dates will be required to pay a processing fee per order for each chosen date of visit. Additionally, we passed your contact information along to ************. 

  Customer response

  12/20/2023

   
  Complaint: 21014171
  
  I am rejecting this response because it states information that is untrue and does not provide a resolution. First, I am able to purchase tickets for multiple days in one transaction at every Cedar Fair park. The problem I am experiencing is that the functionality to purchase multi day tickets in one transaction is taken away from me when I try to enter a season pass number. This creates a situation where pass holders have to make multiple transactions with multiple transaction fees which can be as much as $9.99 per transaction. So, if I want to visit for three days, they want me to make three separate transactions and incur as much as $30 in fees as opposed to making just one transaction for $9.99. Sounds like there is a problem here. 

   

  While I appreciate them forwarding my matter to ************, if they had carefully read my complaint, they would have seen that I already spoke with two people there that were not interested 

   

  This complaint is in the hands of Cedar Point, but it needs to go to Cedar Fair, which is the parent company of Cedar Point. I kindly request this issue be presented to someone in executive management at Cedar Fair, LP, not Cedar Point so we may respectful, intentional discussions in resolving the matter since previous discussions with ************ we're not productive. Best Regards,
  
  Sincerely,
  
  *******************

  Business response

  12/21/2023

  Guest was contacted by ************ Guest Experience Team Management. 

• Initial Complaint

  11/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  While my 3 yr old grandson was exiting the roller coaster, with all the other children,running down the pathway to the Exit door,he detoured without knowing it would take him into the causeway or my knowledge, into the GIFT SHOP! The door to gift shop was PROPPED OPENED! All the little Tops of Heads were bopping Near the top (not over) of the green slatted fence barricade! He never came out the exit door from the ride! Instead, he tapped me on my legs, saying, “here I am Grammy! “. It was God and his guardian angel guiding him to me. If there was a Predator out there at that minute he would’ve been gone.!!! and a Lawsuit definitely would’ve been in place. I immediately went into that gift shop with my grandchildren. Confronted the only(clearly senior) salesman. Telling him, “that door should not be propped open! What had just transpired, what tragedy could have happened”! He blew me off, telling me he had to keep that open. So guests could come in and shop. I told him “unlocked for Entrance yes, but not PROPPED Open! when you have toddlers coming out of that ride, with their families waiting on the other side where the Exit door is Clearly labeled for the ride”! he actually turned and walked away from me.I am finally making the time now that Halloween is over, to file the horrific complaint. I am a Special Ed High School teacher for multiple handicap students. and safety is of the upmost importance to me at all times.That’s why this awful experience Has to be addressed.All the people standing around me were listening.I have pictures to enclose if site will let me do it. If not, I will be sending them a different way. I’m hoping to hear back from the Cedar point officials as soon as possible letting me know that this ride exit/entrance to the gift shop will be closed off. Is a material item in that Gift Shop bought any day, more important than the life of a child?

  Business response

  11/08/2023

  This guest was contacted by a member of our Guest Experience Team, and her feedback was passed along to the appropriate teams.

  Customer response

  11/08/2023

  
  Complaint: ********
  
  I am rejecting this response because: They were very apologetic. But they Also they asked me if there was something more they could do to make our experience most enjoyable the next time we visit.

  I said yes, free tickets and another stay in the cabin for two nights that we had already purchased. So I’m waiting on that response.
  I am attaching these photos because I’m not sure if they received them on that complaint so if you could please forward them. I have just tried several times to attach four photos of the entrance and exit to the gift shop and ride. With no success.

  
  Sincerely,
  
  ****** ****

• Initial Complaint

  09/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Making complaint to King's Island Parent company for 9/23 visit. They opened at 7:00 P.M. We managed to get in in slightly under an hour. My wife has significant health and dietary issues she has type 1 diabetes, congestive heart failure, end stage renal failure, gastroparesis, hyperparathyroidism, muscular issues, anxiety / PTSD, and is autistic. Once we got in, we headed Enrique's Burritos, and she ordered chicken tacos and requested sour cream on the side. She was told per policy it was not allowed even though she had dietary issues. They said they would put in on light, but my wife was unable to eat it as they used an extreme amount. We used my wife's access pass at a haunted house and were given a 2.5 hour wait time. Given that our total time in park was 4 hours my wife indicated that she wanted to ride some of the flat rides. At the barrel ride *** and ******* blocked our entrance and demanded my wife's green sheet. We told them we waited in the line, and she could get up out of the wheelchair. ******* informed us that she had gotten ahold of a supervisor and that they had also said handicap people can't ride without their papers. She said we could wait and that a supervisor would be with us when they got over. Checking my watch, I saw it was 11:40 P.M. I told them that what they were doing was discrimination and they responded by saying they were just "looking out for my wife". I told them we didn't have time to wait and that my wife needed to get something to eat before the park closed. They attempted to block our exit multiple times but eventually moved from blocking our path and we barely made it to Skyline. We spoke to ****** at guest services, and he said, "I’m not in rides" and "I'm not in food". He wrote down our concern on one notepad in 1 sentence and didn't take down any of our personal information. I tried to get him to elaborate on policy and his answers were evasive and you could tell he absolutely did not care.

  Business response

  09/28/2023

  This guest was contacted by a member of Kings Island's Guest Services Team.

  Customer response

  10/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  My discussion with guest services wasn't very productive.  But, I was able to speak with ******, the rides Area Manager.  He was able to clarify rides policy to me.  I enjoyed speaking with him and he and I were able to discuss the issues in a productive fashion.  I appreciate ****** taking the time to reach out to me.  I also appreciate guest services reaching out about the issue as well.  I apologize that this issue upset me as much as it did and I'm greatful to those who worked to address it with me.

  Sincerely,
  
  ***** ******

• Initial Complaint

  09/15/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On Monday, September 11, 2023, I presented a time urgent grievance to Knotts Berry Farm and Cedar Fair executive leadership regarding an Accessibility issue with the park. Meriting urgent response and resolution. To date, I have been ignored by the companies, meriting immediate urgent action prior to Civil action and further consumer action to ensure this matter is resolved immediately. I remain appalled that Cedar Fair has ignored my multiple emails and phone calls to resolve this matter, placed to their corporate management. This matter merits urgent action, and I request immediate contact by the business prior to all aforementioned actions. Thank you kindly in advance.

  Business response

  10/06/2023

  This complaint has been resolved by both parties.

• Initial Complaint

  09/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Our family purchased Cedar Point tickets at the gate. We purchased 2 gold passes and 2 regular passes. The gold passes enabled our grandson to get into the park also. The person who sold us these passes was new. She was having a very hard time figuring everything out. Three other people had to help her. We asked her the difference between the gold and regular passes. She responded by telling us that they were both the exact same except that you can't go to the water park with the regular passes. She told us that both were season passes so we purchased them. Today we were told that the regular passes were no longer valid. All we wanted is to get the two passes upgraded becuase we were sold these due to misinformation. It is the fair thing to do.

  Business response

  09/15/2023

  Customer satisfied with resolution.

  Customer response

  09/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  09/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Got on website for cedar point on Monday and the time was 10am they open they changed the time to 11am after we arrived with two small children ages 2 and 4. We got there at 930 to stand in line for over hour. This is ridiculous we tried to talk to supervisor with glasses dark hair ponytail and she laughed at me ****** was her name. Over half the admit ppl was very angry and they finally let us in 15min early

  Business response

  09/16/2023

  The park's hours of operation have not changed since they were published earlier this year. On the date of this guest's visit, the park was scheduled to open at 11:00 AM with Early Entry beginning at 10:00 AM. The park's hours of operation can be viewed on the "Calendar & Hours" page of our website.

  Customer response

  09/19/2023

  
  Complaint: ********
  
  I am rejecting this response because this is a lie. The line at the park was huge over 500 people in line! Everyone around me was gonna file a complaint also. Another big business trying to pull one over on the regular people
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  09/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My wife and I attended cedar point on 9/3/2023. Their staffing issues, unadvertised anywhere, meant several rides were not operational. Fine. We had fun for a couple of hours until we got on millennium force. I buckled in and pulled my lap at before noticing my wife was having trouble. The 90lb attendant girl came over and gave a half hearted effort to assist before telling my wife she was too big. We had no issue on any other ride, but okay. Then the attendant insisted on having my wife make an absolute spectacle of herself by having to climb over me to exit the ride. She asked several times if she could exit on her own side. I asked if I could exit the ride with her. I was told it was impossible because my lap bar was already down. I find that incredibly difficult to believe it wasn’t possible. So now my wife has been called fat, forced to to climb over another passenger to get off the ride and then walk in front of 200 people who could not mistake what the situation was and you wouldn’t even allow me to accompany her off the ride. This is infuriating. You have caused issues in my marriage over this. Currently, I have absolutely no intention of ever spending another dollar at any of your garbage parks.

  Business response

  09/15/2023

  Issue was resolved to customer's satisfaction.

  Customer response

  09/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  08/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am a Gold Pass holder to Cedar Point. Cedar Point sent out an email to Gold Pass holders that they have a $4.00 off Dippin Dots pass perk. I did not receive the email. I asked Cedar Point to put the pass perk on my account and they refuse.

  Business response

  08/22/2023

  This Guest was contacted and assisted by a member of the Guest Experience Team. Guests with similar concerns can message us directly by visiting the "Contact Us" page of our website.

  Customer response

  08/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  08/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Purchased 2 separate meal deals totaling $18.14 each. Due to the storm on Saturday 08/12/2023 most of the restaurants shut down for approximately 2 hours. In all attempts to use the vouchers the restaurants that were open ‘Would Not accept the vouchers. I have spoken with several Cedar Point representatives to include the RUDE person in admissions. This female staff also argued that the vouchers had been used?? I was also instructed to bring the vouchers back to the park. I advised that I ‘DO NOT’ reside in the state of Ohio and would not be returning to the park. I want my money returned.

  Business response

  08/18/2023

  Complaint resolved to customer's satisfaction. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩