ComplaintsforCheap Flights Freak

• Initial Complaint

  10/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 10/1/23, I purchased a flight from www.cheapflightsfreak.com for a price of $536.06 (shown in the email attached). However, my credit card was subsequently charged by LOT airlines for $556.40 (attached) even though the charge listed in the email was $536.06. When I asked the company's support team if this charge would be updated to the correct value, they replied that I was responsible for the difference (attached). I am seeking a billing adjustment to the agreed upon charge amount of $536.06 for my ticket.

  Business response

  10/24/2023

  Hello Team,

  Thank you for bringing this to our attention. 

  We have verified with the ******** team of the airlines and sent the refund check to the customer for the difference amount.

  Please let us know if you need any more information. We will make it available to you.  
  
  
  Regards,
  *********
  

• Initial Complaint

  04/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 25 Apr 2021 we purchased 2 round trip tickets to New Orleans for a total of $*** from company Cheap Flight Freaks. Due to extenuating circumstances we were unable to take the trip and therefore the company gave us a credit of $*** to use within a year. Mar 2022 we contacted the company to use our credit for a trip to Vegas. Our previous flight was booked with ******** ******** but we didn’t see flights for that carrier on their website. The customer service rep told us to find the flight we wanted on the ******** ******** website and provide him with the flight number and he’d book our flight. We found round trip tickets for a total of $****. We gave him the flight info and he stated with our $*** credit we owed $****. We asked how he come up with this price instead of $*** which would be the difference in the flights. He stated they used a different system and that was the price. We then researched 2 additional locations in hopes of getting better ticket prices but each time they quoted prices that were completely different than shown on the carriers website. This is unacceptable and not a good business practice. They do not try to help or work with the customer at all. This is robbery and seems like a scam at this point. This company should be held accountable. We should not have to pay double to use tickets we’ve already purchased. We want to use or tickets but they are making it impossible due to pricing gauging.

  Business response

  04/24/2022

  Dear BBB Team,
  We have investigated the reservation. According to the airline's policies, we can only exchange tickets in the same or higher class as the fare purchased.
  
  
  According to the airlines, if there is a difference, it must be paid by the customer. We are abided by the rules of the airlines. 
  
  
  Regards,
  Team@Cheapflightsfreak
  
  

  Customer response

  04/25/2022

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of my decision appear below.
  
  Their response did not rectify the issue! I am aware that we would have to pay the difference in the price of the tickets. We have a $*** credit. We found round trip tickets on the ******** ******** website for $**** total. Due to our credit of $***, I expected to pay the $*** difference. Our problem is the cheap flight freaks rep asked us for the flight number we found on ******** ******** and stated our credit of $*** would be applied and we owed an additional $****. When asked how he came up with that price he stated they use a different system than the airlines. If that’s the case, why ask me to go to the airline’s website and give you a flight number if your prices are completely different. At this point, the company has made it extremely hard to use our credit. They have literally taken our money. A fix for this would be a present us with ticket prices that are in-line with the airline prices or a refund. We had until 26 Apr 22 to use these tickets and they are ensuring we are unable to use our credit. 

  
  Regards,
  
  ****** *****
  
  
  

• Initial Complaint

  03/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  to whom it may concern: I need you to get back $ ****** from CFF *********** - Ohio. The reason being is that flight plans were changed and I never received the current updated information. Therefore, my wife wasn't allowed on the plane yesterday and is still in Mexico. The original debit card charge was $ ***.1* of which they gave me back $ ***.**. Thank you for your cooperation and support regarding this matter, **** *****

  Business response

  04/10/2022

  Dear BBB Team,
  We have gone through the information. We do not have any customer with the provided information.
  
  I would request to recheck with customer.
  
  Regards,
  team@cheapflightsfreak

  Customer response

  04/11/2022

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.] The email address they have on file for this is: *************************** because the issue

  involved my wife's reservation with CFF, and I used my personal email when filing the complaint with you.
  
  Regards,
  
  **** *****
  
  
  

  
  

• Initial Complaint

  03/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *************************** and ***************************** tickets were booked through the Cheap Flights Freak website on 27/1/2020 with a confirmation code of TNAFFJ. Because of the ****** their flight got cancelled. I called the company on 11/5/2021, and they asked me to pay $35/ticket for future credit of change flight fee, and the balance was $730.55 per ticket. I paid this fee at this time. I called the company on 4/2/2022 to rebook the tickets, and they said I couldn't rebook the ticket after 31/3/2022 as per ***** airlines policy. I called ***** Airlines, and they said they extended their policy till 31/12/2023. I called the company again to tell them this, the guy told me that we don't know anything about this extension policy, and we will send ***** airlines to ask them. I asked him to resolve the problem at that time, and he said I couldn't. I asked him that I wanted to speak to his supervisor, he responded, saying that no one was available now and the manager would call me within 24 hours. Of course, no one called me back. I called them today; another person spoke to me and told me the extension policy of ***** Airlines is till 31/12/2022. I told him, well, I want to rebook my wife and son's tickets. I gave him the exact dates that I found cheap on the ***** Airlines website ($927/ticket). He told me the same ticket is available at $1030 as well as he wants me to pay an extra $50/ticket change. Putting in mind, they took $35/ticket previously for the same reason. I asked him that I wanted to speak to his supervisor, and the same happened on Friday, he told me no supervisors were available, and they will call me in 24 hours. As you know, no one will call as for the first time, and no one wants to resolve the problem. This is so frustrating for a healthcare worker that doesn't have the time for this waste of time. I don't know how a fraud company like this that doesn't even care about their customers' satisfaction is accredited by Better Business Bureau (BBB).

  Business response

  03/16/2022

  Dear BBB Team,
  
  
  
  We have investigated this reservation.
  
  
  It has been advised of the fare difference and the processing fees applicable by the airlines for the bulk reservation, as it is the policy of the airlines, they accept the changes to be done on same or the above class of economy.  It will be applicable to use according to the updated policy of ***** Airlines, it is valid till 2023. In case the airline extends it further, it will be automatically extended. 
  
  
  The tickets are non-refundable and can be used for future credit as per the policy of the airlines. 
  
  
  Regards,
  Customer Support

• Initial Complaint

  10/06/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I booked an airline ticket for myself and my family last year through this travel agency. Due to the pandemic, our flight was cancelled, and hence, I was told that I have a credit of $***.** per ticket (total of $****.** for 5 passengers) to use with any ******** Airline flights. I was also told that I have to book through the agency to utilize my credit, otherwise, I would lose it. So, I called them to reserve another flight using my credit, and I was charged an additional $** per ticket ($*** for 5 tickets) paid to the Airlines to change, and an additional $**.** per ticket ($***.** for 5 tickets) as a difference in the ticket price. However, I found that I was deceived and cheated by the agency. 1- The tickets value is $***.** per ticket (including all taxes and fees) and not $***.** as claimed by the agency. 2- Someone from the Agency stole my identity to call the airline and make the tickets change and provided their personal email to get the travel credit vouchers ($**.**)

  Business response

  10/18/2021

  Dear BBB Team,
  
  
  
  We have investigated the reservation. It was made last year and the passenger canceled for future credit. 
  
  
  Later the passenger contacted us to utilize the future credit and has been informed of the additional charge of ***.**. The charge is applied by the supplier as the flights need to be booked in the same or above class in economy. Changes are requested to the supplier and are processed by the Travel Agency desk of the airlines. Any credit value which is generated by the airlines is applicable only to the customer. 
  
  
  These are non-refundable tickets and can only be used for future credit.
  
  
  
  
  Kind Regards,
  Team@Cheapflightsfreak

  Customer response

  10/18/2021

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.]
  
  Regards,
  
  Ahmed Binafif
  
  
  
  

• Initial Complaint

  07/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was trying to rebook a flight that was cancelled during covid in 2020. The associate was trying to overcharge me twice for a ticket. Management never came to the phone after I asked to speak to a supervisor, the phone number online is no longer valid, and the associate was very rude.

  Business response

  07/22/2021

  Dear BBB Team,
  
  
  
  We have investigated this reservation. It was made on Nov 1st, 2019. Later, It was canceled as future credit on May 25th, 2020.
  
  
  The passenger recently contacted us to utilize the credit for ***** Airlines, it has been advised of the fare difference and the processing fees applicable by the airlines for the bulk reservation, as it is the policy of the airlines, they accept the changes to be done on same or the above class of economy.  
  
  
  The same has been advised to the passenger.
  
  
  In case any more information is needed, please let us know. We will make it available for you. 
  
  
  Regards,
  Customer Support

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩