ComplaintsforTri-County Pre-Owned Superstore

• Initial Complaint

  10/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  in the month july 6th i had a financial car for 29.000.00 at Tri County super store pre-owned , ideposited an amount of 3000 dollars and itook an engagement to pay 447.66 each month. they told us that the car was in a good condition and that we had a waranty for 2 years. After some few days the started having problems, we went to see them he sent us to his relative to take a look in the and he told us that the car dont have any problem,we took the car to another reparer and this one noticed that the car had brakes and rothers, others problems we paid for it not nowing that the car have a transmission problem we called him to let him know about it and he sent us to AAMCO saying that they work together, this one gave an estimation of 4,394.85 we told him tha we dont have money but we are goint to call the dealer for waranty and the dealer said he cant do anything and gave the cedit acceptance phone numberafter communicating with this one credit acceptance sent us back to the dealership , we pay the car on time every month we dont have the car for 3 weeks and the dealer dont care. I want to cancel the contrat because the dealer denied to fix the car and we already spend a lot of money in it they duped us because we dont speak good English or we trusted them. please help us solve this situation

  Business response

  11/01/2022

  WE understand the customer had a problem but it wasn't in a few days, at this 4300.00 bill was 3 months out and they have put over 17,000 miles on the car. 17,000 miles in 3 months. We or Aamco are not even sure the customer had the oil changed or even checked the levels. But the problem is the customer told the contract company that they use the car in a professional business Lyft where they charge customers for transportation. That is when the service contract company turned down the repair. The contract was a 2 year 24,000 contract personal use only. They used 2/3 of it in the first 3 months where the car was for hire. There is contracts for Lyft and Uber use at a higher cost but they did not buy that one. When they purchased the car they said it would be for their personal use.    

  Customer response

  11/07/2022

  Hi I can understand that they are giving two différents sayings here, the first one is: ‘ they said they are buying the car for business transportation’ and the second one is: ‘they said they are buying the car for personal use ‘ . Yes I told them that I’m doing Lyft with my own car for years the Nissan 2013 and I never have a transmission problem with my Nissan, they sold us a damaged car because after some few days we noticed that the car had problem we went to them for repairation they said they are not in charge of it, we changed brakes, tires and rotors in few days and they gave us a part of the passenger door so that we go and fix it ourselves and then the transmission problem I’m sure they new it , concerning the oil change we did it at Valvoline on Broad street Reynoldsburg, we had the car with 117.000 miles, it’s not the 17.000 miles that damaged the car transmission in fact they played us because we don’t know the system we have dates that we started repairing the car and bank records, the only thing we need is to stop the contract of this damaged car that they sold to us, thanks
  

  
  

  Business response

  11/08/2022

  Our respond is still the same. The car was checked out prior to their purchase.  Things do happen to cars as anything and we help customers each day. But in this case 17000 miles has passed. It passed the 90 day 3000 mile warranty we put on most of our cars and they did have a 2 year 24000 miles service contract independent from us who denied their claim because of commercial use. Myself was told as was the Armco manager he took people from church to their homes as he is the preacher at the church. Customer might call the service contract people about a refund on the contract if they are not going to honor it. We have been in business 45 years and we try to take care of our customers. This is not only 3 months later but it's 17000 miles later and I hate to say this but things do brake. Not knowing how the car was driven or who was driving. That's a year and half of driving in 3 months. I am sorry but we stand on the original statement.  

• Initial Complaint

  09/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased Hyundai Tucson 2013 from this company on July 14, 2021. Pd 1200k shooka little driving it home but I just thought it was because I was driving a new car. I drove it for three weeks with issus. Shaking..wouldn't pick up. Had trouble shifting gears. I called ******** Hyundai in Heath Ohio and took it in thinking I had a five year warranty.They told me I needed a whole new transmission and my warranty didn't start for 90 days.Called Tri County who told me to take it to *****'s transmission in heath and it would be covered through a short term warranty that started on day one. I took it to *****'s who agreed I need a new transmission but says my second warranty won't cover it either.Tried calling tri county. First they say the guy who sold it to me will call. He never did. Called back a few days later and talked to the salesman Steve F****** who said he'd check into it and call back. Never did.Called again. Same treatment. Called today. Steve didnt know what I was about and I

  Business response

  09/20/2021

  We did talk to ****** as we were trying to help her. The contract she bought for the 5 year 100k didn't take affect for 90days or 3000 miles. Explained on her paper work.  We did have a supplement warranty that covered the 90 day void from purchase. While we was working on that ****** filed a complaint with the BBB. Again we talked to her explaining we was trying to figure why they didn't acknowledge it. The only way they would not cover the item if it was pre existing. Talking with ****** transmission it occurred a few hundred miles after purchase. The only way it would not of covered the item was if the customer told the warranty company it was doing it when she bought it. Making it pre existing. It was not. ****** said it was a couple hundred miles after purchase plus it was not drivable at any distance. Last Friday I gave ****** the phone number and policy number to her for her to contact them. She knew and was explained that the 5 year 100K did not take effect for 90 days or 3000 miles. It was on her copies when she purchased it. We have been trying to help her though the process and we understand her dilemma. We have not had this problem with these companies before so were not sure what they were told when the repair was reported. Any questions [please feel free to call me at *** *** ****. Thank you, ***** *******   

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