ComplaintsforAmesbury by Elon

• Initial Complaint

  05/15/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My daughter recently moved out of our home after returning from vocational school. My daughter suffers from depression but had counseling and was showing progression, so her decision to move out and be on her own was a great start for her personal healing. My daughter had a great job making sufficient amount of money to pay all of her bills comfortably. Due to certain situations with her unit and no communication between her and the rental agents, after so many attempts. my daughter fell into depression and struggled two months after being on her own. Which is why I went into the office to report the issues with the unit, and the lack of communication on their behalf. There were two ladies in the office that day one of them was ***** and the other was "Manager" name unknown. While expressing my daughter's concerns, the "Manager" was aggressively telling me my daughter hasn't called, she's been in the office all week, she was rolling her eyes and just speaking in a very aggressive tone. When I asked her why she was talking to me in that manner, she said that it was just the way she talked and if I didn't like it she don't know what to tell me. When I asked for the number to corporate so that I could report her and her behavior, she aggressively said go ahead I don't care, as she proceeded to get the number Mrs. ***** kindly asked to help resolve the issues with the unit. Mrs. ***** and I have an understanding as she is professional and knows how to conduct business. Mrs. ***** resolved the issues with the unit, and I asked that she please deal with my daughter due to her depression issues, my daughter does not need to deal with any type of aggression due to her conditions. Today 5/15/23 I was calling the office at (614-522-1770) to inform Mrs. ***** about Ariella's rent payments due to a previous conversation with Mrs. ***** about the rent. When I called the first time I got no answer so I left a message then called again about l0 min later. "Manager" answers the ph

  Business response

  05/19/2023

  In response to the claim below we have not heard from the lease holder nor been able to reach her since move in. A woman has contacted the office stating she the lease holders’ mother, but we had to advise we cannot legally speak with anyone other than the lease holder regarding the apartment for payments. We would be happy to speak with the lease holder and discuss any rental payments or items that need addressed in the apartment. Permission form the leaseholder for us to speak with anyone else other than her has not been given.   

  Customer response

  05/31/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20060731
  
  I am rejecting this response because: 
  
  Regards,
  
  ******** *****

• Initial Complaint

  06/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a final bill for the prorated month of June since my lease was up 6/11/22. The total amount owed was $531.93 per the bill. As of 6/1/22 there was $531.95 in the account for rent. On 6/1/22 the complex debited my account for $144.00. I contacted them to let them know they hadn't debited my account for the right amount. They then put through another withdrawal of $392.30 which was declined due to insufficient funds in my account. The remaining balance I owed was only $387.93 so they attempted to take $4.37 more than what was owed causing the transaction to be declined. I contacted them right away to let them know that they had attempted to take too much money from my account and the transaction was declined. I advised them that they could either take the correct amount of $387.93 OR that I could send them a check since I now live 3 hours away. My interactions with the office personnel there has always been horrible. They are rude and never helpful. With this they are now threatening to charge me astronomical fees for being "late" or they will report me to collections. I have made every good faith effort to satisfy the amount owed and they will not work with me to correct an error that was made by them.

  Business response

  06/14/2022

  ******** ********

  22 minutes ago

  Ms. ***** had her account set up for auto payment every month on the 30th through a 3rd party we use called Rent Payment. She did not stop those auto pays when moving out, I am guessing. This would cause her account to get automatedly debited. Again, this is a 3rd party we have residents use to pay rent. It allows them many different options of paying but auto pay is one most people chose. We have no account information and no way to make debits. She will need to reach out to rent payment and discuss how to stop her auto pay from pulling monthly. We do not have the authority to make any adjustments to her account.
  
  The account charges are correct. MS. ***** moved out 5/31/2022 with a credit of 59.00 dollars because of the automatic payment made on 5/31/2022 of $144.00 dollars. The breakdown of what is owed is below.
  
  -$59.00 Credit
  226.33 lease break owed for remainder of lease term 6/1-6/10
  $50.00 for a wood stand left in the unit we had to move and dispose of
  $25.00 for removal and disposal of a mirror on the wall, brooms, and wind chimes
  $75.00 for carpet cleaning per lease agreement
  $75.00 for apartment cleaning per lease agreement
  Total $392.33
  
  Ms. ***** does have a charge on her account $85.00 for the returned funds fee from the 6/1/2022 debit being returned. I will credit that once the balance is paid. Please have her reach out if she has any further questions. We do not show any missed communication with her. She did email, however, we responded
  and did not hear back.
  
  ******** ********
  Property manager
  Amesbury Apartments
  3155 Harshman drive
  Reynoldsburg, Ohio 43068
  614-522-1770
  [email protected]<mailto:[email protected]>
  

  Customer response

  06/19/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17330571
  
  I am rejecting this response because: 
  i emailed a letter of intent to vacate on 4-29. on 5-1 i received an email saying i would be charged a penalty for breaking my lease by 10 days. (i thought my lease was up on the 30). i responded saying i would pay the remainder of my lease which was $237.93 as stated in the letter i received on5 -23 see previously sent/  on 5-30 i paid $144. which is what Rentpayment.com said i owed. the next day i checked it said i owed $392.33 i assumed it was the balance after paying the $144.it was incorrect it should have been $387.93. so it was declined. On 6-5 i sent an email to mechelle statein the mix up and asking ow i could get them the payment as i now live 3 hours away. she responed on the 7th not saying how to get them the payment. after recieving the complaint from bbbshe is now saying i owe $50 to move and dispose of a small corner shelf and $25. for removal and disposal of a mirror brooms and windchimes. my son has aal of these things except the 2 little windchimes in his garage see attached. so i owe what the original lettr stateJunes rent $237.959.

  water 59.

  cleaning 150 

  late fee 85.

  total 531.93

  paid 144.

  credit water 59.

  toal $328.93

  a check was sent to them for $387.93 so they owe me a $59. refund
  Regards,
  
  ***** *****

  Business response

  07/08/2022

  The account charges are correct. MS. ***** moved out 5/31/2022 with a credit of 59.00 dollars because of the automatic payment made on 5/31/2022 of $144.00 dollars. The breakdown of what is owed is below.
  
  -$59.00 Credit
  226.33 lease break owed for remainder of lease term 6/1-6/10
  $50.00 for a wood stand left in the unit we had to move and dispose of
  $25.00 for removal and disposal of a mirror on the wall, brooms, and wind chimes
  $75.00 for carpet cleaning per lease agreement
  $75.00 for apartment cleaning per lease agreement   
  Total $392.33
  
  It states the desired outcome would be for us to accept her payment and do not turn this over to collections. We were notified Ms. ***** filed bankruptcy on the charges. Our collection agency will not be able to try and retrieve funds at this point. I am not sure what more we can do to rectify this complaint at this point.

  Customer response

  07/13/2022

  No I did not, I filed bankruptcy back in Oct/Nov. I don’t know what they are talking about. I am so done with them. What is your recommendation? They seem to refuse to even acknowledge the fact that the did not remove and or dispose of ANYTHING.      Thank you

  *****

   

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