Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We purchased and built a new home with Pulte homes in 2022. Pulte subcontracted **** to install the carpeting into our new home. Two years later the carpeting looks like its 10 years old buckled up and bubbling all over the house. My father who installed carpeting for ************************************************************************************************************ the whole house to do it as quickly as possible. I reached out to **** directly to fix the issue and they tried to charge me to have the issue resolved. There is no reason that brand new carpeting should need restretched throughout the house after 2 years. It is even buckled up in low traffic areas like closets. Its a significat eye sore and i shouldnt have to pay them again to fix a problem that could have been avoided if they installed it properly. I am asking that they come and fix the problem .
Business response
02/29/2024
the repair has been scheduled and confirmed, with the homeowner, for Tuesday, March 5th. There will be no charge to the owner.Business response
02/29/2024
the repair has been scheduled and confirmed, with the homeowner, for Tuesday, March 5th. There will be no charge to the owner..Customer response
03/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you to **** for responding and resolving this issue so quickly. I really appreciate the work of the installers that came and repaired our carpet, they did a great job!Initial Complaint
04/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
********* ******* ********** *** *********** WCCV IMPROPERLY INSTALLED THE LUXURY VINYL FLOOR SYSTEM AND FAILED TO INSTALL A LEVELING COMPOUND AT A TRANSSITION FRON TILE TO THE FORMERLY CARPETED AREA - CAUSING THE FLOOR TO CRACK. THE CRACK NEVER APPEARED DURING THE FIRST COUPLE YEARS, THEN FAILED AND SPLIT. cOMTRACTOR FAILED TO INSTALL THE FLOOR ACCORDING TO INDUSTRY STANDARDS AND ITS NEGLIGENCE RESULTED IN THE FAILUREBusiness response
05/10/2023
attached is the internal documentation for this job. WCCV's installation warranty is for 1 year from job completetion. installation of this job was completed june of 2017, 1st date of complaint was january 2023.
thank you,
**** ****
Customer response
05/10/2023
I am rejecting this response because: Contractors have a responsiblity and a contractural obligation to execute their work in a professional and workman like fashion. That was not done on this project. The contractor WCCV Flooring failed to install leveling compound. Because WCCV failed to install the leveling material, the project was destined to fail. Since the leveling compound was never installed the job was "never completed in a professional workman like fashion". Since the job was never installed according to the manufacturers detailed instructions and the leveling compound was never installed, and Since they missed an entire step they never finished the job, and the job remains unfinished, and must be completed before The Warranty Period can begin. WCCV's failure to complete the floor installation makes them responsible for the failure and needs to correct the failed floor installation at their expense.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.