ComplaintsforTriple Peaks Roofing & Construction, Inc

• Initial Complaint

  10/26/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I contacted Triple Peaks in May regarding water leaking into my house. **** came out and completed an inspection and dry-in. He was at my property for about an hour. He advised that we should start to work with my homeowners insurance to proceed with a roof replacement. I started a claim and over the next couple months worked with **** and ********* He began to be unresponsive or late to respond so I called to see if there were any outstanding charges so I could look for another opinion, which ******** strongly advised me to get after he had a conflict via phone with my adjuster. I was told there were none. Our last contact was 7/16/21, on 10/22 I received an invoice for $422 that was marked as "late". I immediately followed up to see what this was about and was told that this was the "minimum charge" for the dry-in. **** admitted via e-mail that he had gotten "tired of dealing with ********" and stopped replying. Now they want $422 for one hour of labor over 90 days after service. I am happy to pay for services rendered, but that charge is astronomical and was NOT authorized by me at any point. I have been told multiple times that they will provide proof of authorization, which does not exist, but none has been provided.

  

  Business response

  10/27/2021

  Triple Peaks Roofing was contacted by ****** ****** on 5.06.2021 due to a leak in her home and scheduled an appointment with her for 05.09.2021.  At that time **** did advise her that she had what appeared to be storm damage and to contact her insurance company.  She was advised verbally of the dry-in price as she had an active leak and she approved **** to proceed to temporarily dry-in on her home.   On May 11th, we provided *** ****** 2 estimates. One for the full replacement and the other was for a repair.  The dry-in price of $422.00 was included and she viewed them on May 11th at 2:19 pm.   We worked with both *** ****** and her insurance company over the next 2 months to get her claim past through for a full roof replacement which according to Ohio Insurance Law should have been approved. On June 22nd she did call into the office to see where she stood on how much she owed Triple Peaks Roofing as **** was on her roof for a couple of hours and she was informed by the receptionist that as of right know just the $422.00 dry-in but would have to confirm as her insurance claim was still being worked on.  Both *** ****** and **** kept fighting her insurance company to only have them requesting repeated tests to be done even though their initial tests had failed and per most home owner’s policies, a full replacement was needed.   July 16th was the last contact we had with either *** ****** or her insurance company in regards to her claim or any addition work to be done at her home.  This was done via text which *** ****** was told by **** to put everything in a paper trail to her insurance and copy him on it.  She said “Ok, sent! I also lit up my agent to try and get some action out of him.”  Unbeknownst to us, this would be our last contact with her.  Several months have gone by with no contact from *** ****** nor ******** therefore, on 10.18.2021 she was invoiced for the dry-in of $422.00.   Not sure how this came to this point however she agreed verbally along with her cooperation to proceed with her insurance company to include giving **** to speak on her behalf proves she agreed to the initial dry-in price of $422.00.  Our dry-in price was our minimum charge to perform a “dry-in” which includes materials, labor and company overhead. Her invoice was not marked "late" as we just sent it to her and listed her due date as 10.25.2021.

   

  I have attached a time line of all interaction with this customer, emails with the customer disputing her invoice, screen shots of all text messages with the customer along with the estimate showing the $422.00 Dry In Service that she verbally agreed to on 05.09.2021.  If she felt that our Dry-In Service Fee was "astronomical and was not authorized by her at any point", then we would not have done the Dry-In Service nor would we have spent the amount of time and effort in her behalf.  If you need any additional documentation, I have plenty to provide to include the phone conversation on 6.22.2021 when she was reminded about the $422.00 for the dry-in service and a screen shot of when she viewed the 05.11.2021 estimate, with the dry-in service of $422.00 on it as   I was only able to upload 4 documents. We will be filing a lien on her property and filing a small claims case against her if this invoice is not paid by Friday, October 29, 2021. 

   

  Customer response

  10/27/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Please see the attached phone call in question, it is clear that *** was to "call me back" once she figured out what the open charges are. She simply refers to an open quote. I never received a return phone call to explain what was due. 

  
  Also please see attached where **** indicates that these charges are not for any actions outside the dry-in, as per industry standard. However he continually refers to these actions as justification for paying this insane sum. 

  
  Also please see attached where I was not provided fair payment terms. The first notification I received from Triple Peaks was 10/22 for payment due 10/25. Even if somehow the initial e-mail hit my spam folder, ****** admits that at best the invoice was sent 10/18 for payment 10/25. Now they are demanding payment by10/29. These people sit on an invoice for over 3 months and then expect me to pay immediately, this is completely inappropriate.
  

  In addition I have now had to call the police as I found **** sitting in front of my property on 10/27/2021 at 8:30 am and driving by shortly after. He continues to try and bully and intimidate me verbally, physically, and in writing to pay these charges. I will be making a formal statement to the police if I see him return. I have also advised my neighbors to watch out for this truck and notify me immediately. 

  
  This company claims that I was aware of the charges, why would I have called if I was aware of them? Why would I have questioned them when they came in if I was aware of them? The bottom line is they not done the right thing by their client since day 1, behaved unethically, and are now trying to hold me hostage for an outrageous sum of money. 
  

  These people are unprofessional to the extreme. They have admitted fault saying he gave up on my claim (previously attached). They have admitted fault in billing these charges over 90 days after service. They have admitted fault in not obtaining my signature on the quote (attached) and are now trying to bully me by threatening myself as well as my property with a lien, in a letter riddled with misspelled words at that. This company continues to prove that they have no record of me accepting or being aware of these charges, and misstates the truth consistently. If they had proof they should have provided it to me by now, instead they provide their own unprofessional communication which only supports my claims of lack of documentation and timely notification. I think consumers should be aware that if they disagree with this company they are putting themselves, their families, and homes in danger. 
  
  
  Regards,
  
  ****** ******
  
  
  
  
   

  

  Business response

  10/29/2021

  We are beyond words with ****** ******* false statements and accusations.  *** ****** was told on May 11th verbally of the $422.00 cost for the Dry-In Service prior to having the service done.  She was provided an estimate which she viewed on May 11th.   The third occasion she was told over the phone by our office assistant on June 28th.   Our last contact with her or her insurance company was on July 16th and options were provided to her based on her current situation.  After several months had gone by with no contact from either party, she was invoiced for ONLY the Dry-In Service. 

  
  We have lived and worked in the Olmsted Falls/Olmsted Township communities for over 15 years.  We will not have our reputation and livelihood jeopardized any further or she will be sued for defamation, by both Triple Peaks Roofing & Construction & ******* * ****** ************. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩