Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Junk Guys Waste Management & Heavy Equipment Services has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforJunk Guys Waste Management & Heavy Equipment Services

    Junk Removal

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Junk Guys LLC offers affordable waste management, demolition, land clearing, landscape removal, and so much more!

    Business Details

    Location of This Business
    806 Lais Rd, Norwalk, OH 44857-9577
    BBB File Opened:
    2/24/2023
    Years in Business:
    3
    Business Started:
    9/7/2020
    Business Incorporated:
    9/7/2020
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    1
    Alternate Business Name
    • Junk Guys LLC
    Business Management
    • Mr. Kyle A Hayes, Owner
    Contact Information

    Principal

    • Mr. Kyle A Hayes, Owner

    Customer Contact

    • Mr. Kyle A Hayes, Owner
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/24/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    I had a dump trailer scheduled to be dropped off 2/23 and had the payment scheduled to be paid when dump trailer was dropped off...the payment got taken out of bank account but no dump trailer showed up. I messaged guy to seen why it wasn't here and he said Friday night 2/24 it would be and I told him I wanted to cancel then because I told him specific Thursday for a reason and is failing to return my full 350 and says only 250 will be refunded...my request says 2/23 drop off and the approval says 2/23 drop-off. He failed to meet agreement. Then proceeded to tell me invoice says Friday drop-off which was invoice after it was paid...I never would have make the rental if I knew that before payment was taken...blindside theft to get money.... seeking to get the other 100 refunded to make it right
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    David S

    3 stars

    09/01/2023

    You have to supply your own cans and you just can't take and throw trash into the cans Loose,it all has to be bagged except for large. You have to pay a $30 surcharge for computer software upgrades. That is just a one-time fee. So he is cheaper than the other people in the area but if it goes up it's not worth the headache of all of what it stated. UPDATE THIS IS WHAT HAPPENS WHEN " JUNK GUYS LLC DON'T LIKE YOUR REVIEW. Junk Guys Tue, Aug 22, 1:16?PM (1 day ago) to me Dear David Schibley , We regret to inform you that we will no longer be your services provider effective on August 29th 2023. We've decided to terminate our services at I DELETE MY ADDRESS Monroeville ,Ohio 44847 due to disobeying Service Agreement. We gave your first warning Monday 08/21/2023 you asked us to explain the reasoning and we did. You seemed to understand the issue and you said you would fix it and we appreciated that. That evening you then publicly called us a headache on the largest search engine in the world. We've never received anything under 5 stars and we took pride in that. Publicly bashing a small business for your mistake was not right. We decided to not be a headache to you anymore. Service will be terminated on 08/29/2023. Last pickup will be 08/28/2023. $25 will be refunded for September. Our time together has been valuable, but now it's best we grow independently. We hope you understand these circumstances and decisions we've made.

    Junk Guys Waste Management & Heavy Equipment Services Response

    09/05/2023

    Customer signed and agreed to follow all rules for curbside services. We send detailed invoices and don't attach hidden fees. Customer did not follow rules and received a written warning via email. Customer apologized and claimed they understood why they received the warning. Customer then left us a bad review on Google and called the company a head ache because the customer didn't follow directions? We then terminated their service for publicly bashing the company for no valid reason.

    Local BBB

    BBB Serving Northwest/West Central Ohio and Southeast Michigan

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.