ComplaintsforNorthwood Pennzoil

• Initial Complaint

  10/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went on Sept 26, 2022, and had an oil change, the owner talked me into getting a transmission flush. I agreed, when I came home my car was leaking from the front seals to the radiator because they over filled my transmission with too much fluid. I did not drive the car any since the flush and refill of fluid. I called and they told me to come back, and this was on October 5, 2022 I had not drove car anymore. The owner pulled dip stick and check put a funnel in transmission filling hole. Walked to the other bay and left me sitting and then yells there are two certified mechanics under my car. Then after a few minutes he comes back and adds more transmission fluid and pretty soon the mechanic says he can't see a leak. Comes out and says maybe from being filled it has a pinhole leak at the seal. Then the other guy (owner) adds more transmission fluid and I ask why he said, "Well you said it is leaking." He added twice. This car has never leaked until you did this. I told him I believe he over filled the transmission, because on the day I took it back, in reverse it slipped, and the gears struggled to get there. I told them this, but he keeps saying I said it leaked, I had put trays under the car to show what was leaking not how much to show what as leaking and he thinks that is all that it leaked. He kept raising his voice at me on the phone so naturally I also raised mine back as I was telling him what was going on and he kept saying the dumpiest things. He kept yelling oh my God oh my God. It is his claim that the machine is preset and doesn't make a mistake, but anyone knows that he could have put in the wrong make and model of car. They treated me like a dumb blond. I have gone there for all of my oil changes and never had them do anything else. What a mistake I made.

  Business response

  10/25/2022

  [BBB Transcription via Phone]

  My name **** *****. The lady came here and asked for a oil change. We have a 22 check point. We check the car and we let them know what it needs. We showed her the transmission fluid. It was dark and she asked us to do the flush. After we did the transmission and oil change. We sprayed brake cleaner on her brakes. She called us back and said that she had a transmission fluid leak. I asked her how much transmission fluid. She said 2 drops. She brought the car back and stated maybe we put to much in. So we checked the transmission level and it was exact 3 times. The car must be running to check the transmission and she insisted that was wrong. 

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