ComplaintsforRuss's Auto Sales, LLC

• Initial Complaint

  12/19/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  my fiance and i got two 2013 dodge darts from Russ’s auto sales in march 2021. the cars were as is, but i asked what was wrong with them. The dealership said nothing theyre perfect. That was a lie. Come to find out my dart was repainted and pieced together from other darts and so was my fiances. My fuse box under my hood had fire damage, and recently had been painted over the black marks the smoke made to hide them. since getting these vehicles its been nothing but trouble. Ive yet had both drivable at the same time ever. My fiancés dart’s front passenger fender is from another dart they had tore to pieces across the street from them. the ecu is changed out, and her car they got from copart but somehow they got it to be a clean title still. Since march ive had to have both front ends rebuilt, timing belt changed on my car, the whole engine wiring harness replaced on my fiancé’s, the radios reprogrammed, all new hubs assemblys, axles, both exhaust were leaking , motor mounts, my water pump, have the run marks from the shitty paint job they did fixed. But yet both these cars still need more to be fixed, my cars clutch gave out and they said it was new. The turbo charger is going out also. My fiancé’s car has had the fuel line bust while driving, snd the vin when u look it up says its a 1.4turbo but the motor is a 2.0. and none of the vins match the ecu. They gave her the wrong key, so everytime u unlocked the door the alarm would go off. I just want to atleast give these cars back and have them give us two different vehicles. Ones that run atleast. We are doing a buy here pat here from them and they said we are stuck paying or repossession is going to happen

  Business response

  12/23/2021

  please see attachment

  I feel like they are trying to not pay for the vehicle as they received a letter about repossession 

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