Complaintsfor1UP Automotive
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/13/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
We got the vehicle roughly around November 3rd, At 1up automative in New Lexington Ohio We put a 1,000 down on a vehicle that was being sold for 1800 cash or 3500, We didn't have 1800 so we put the 1,000 down as a buy here pay here, but total price says we owe 5500? We've had several issues such as them refusing to work on it or making claims they did or did an issue that they didn't. It wouldn't start for awhile which we said was an issue so he (the mechanic Dakota) changed the O rings for injectors and said it was fixed. It wasn't, I myself had to change coilpacks and plugs which we sent a picture to him showing they was bad they'd didn't refund it or take it off the vehicle when contact says they're reliable for keeping the vehicle road safe and drivable. It has an antifreeze leak because reservoir went empty so they did fix that but then it was over heating and smoking which I sent a video to them about and they said it was steam, I explained the gooseneck wasn't getting hot nor radiator cap while running, so I had a certified mechanic change my water pump which resolved that issue. Then antifreeze leaked everywhere again and they changed the oil cooler by the bottom plenum, they said it was fine now, we got the vehicle back, went to drive it to Lancaster from New Lexington, then one of the previous O rings he changed blew and it started spraying gas everywhere on the engine while I was driving it. Their mechanic claimed he fixed it then left the keys in the gas cap and vehicle in Lancaster and said we have to pick it up. Now there's a knocking in the bottom of the motor and they're claiming we don't have oil in it or that there isn't a knocking. On top of an 80$ service fee for everytime they work on it.Business response
01/11/2024
Hello! Thanks for the concerns. This has been resolved with the Customer.Customer response
01/19/2024
BBB called the consumer using an automated calling system. The consumer replied with a text message with the number 1 indicating that their complaint was resolved and could be closed - see below for details:
###-###-#### ******* , ****** 21002981 1UP Automotive Jan 19, 2024 12:31 PM
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Contact Information
New Lexington, OH 43764
Business hours
Today,12:00 PM - 6:00 PM
MMonday | Closed |
---|---|
TTuesday | 12:00 PM - 6:00 PM |
WWednesday | 12:00 PM - 6:00 PM |
ThThursday | 12:00 PM - 6:00 PM |
FFriday | 12:00 PM - 6:00 PM |
SaSaturday | 11:00 AM - 2:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.