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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Pinnacle paving poured a driveway for me last May (5/29/20) while I was in ******* undergoing rehab for a broken hip. My nephew (*** **** ********) took care of it in my absence. The bill for the driveway alone (I also had other work done) was for $4,625.00. Upon my return from ******* on July 30th, 2020, I noticed there were multiple cracks and discolorations on the new driveway. Over the next 6 months I wrote a letter (including pix) & called Mr K***** twice. He came over & in an email to *** ******** he stated he "saw only leaf discolorations". He did not speak to me personally when he came (I live alone). He did not mention any cracks, although they were present at that time. After waiting through winter 2020-2021, I called again April 9th, 2021 & spoke with Connie, reviewed the continuing & worsening cracking of the driveway (now involving all segments) & told her that I would be contacting the BBB if the situation remained unresolved.Business response
06/02/2021
Alan Z*********, owner of Pinnacle Paving and Sealing, Inc., reached out via phone and email to set an appointment to meet with ********* ***** to discuss the complaint she has filed. Tell us why here...Business response
06/08/2021
Good afternoon,
I wanted to follow up on the customer complaint we received. ID # ********
I went and met on site with ******* ***** and explained the reasoning behind why her driveway had minor cracking. She was pleased with the outcome of the conversation and is satisfied with the work we completed. We are assuming this complaint is now closed.Customer response
06/14/2021
Better Business Bureau:
Customer called and accepts the business response. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********* *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.