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Complaint Details
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Initial Complaint
11/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been banking with Affinia fcu for 30 years. They changed to Heartland. I had no issues and received similar quality service until they switched to MyUSA. Do not bank with these people. They have zero customer service. I only get recordings now that get called back 6-8 hrs later... get your stuff together. I'm moving on.
Business response
12/28/2021
Business Response /* (1000, 8, 2021/12/10) */ A member of our team will be reaching out by phone to discuss.Initial Complaint
10/11/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had my auto loan payment to be withdrawn from my account as an ACH payment that the customer service representative **** **** set up for me. It never came out unbeknownst to me and a month later I'm getting a phone call saying I didn't make a payment for September. I called and **** told me she must have put in the wrong account number and she will correct it but they cannot waive the late fee for an error that was on their end.Business response
11/09/2021
Business Response /* (1000, 8, 2021/10/27) */ A member of our team will be reaching out by phone to discuss this further with the member.Initial Complaint
07/06/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 6/19/2021 I attempted to use my Heartland Federal Credit Union credit card for a $15 purchase, which was declined. I had sufficient balance for the purchase. I called Heartland on 6/21/21 and spoke with a representative who advised my account had been "blocked" because the company had not performed income verification since 2002, when the account was opened. The representative asked me to e-mail my last two years of W2's for the income verification. The rep also said that I may be getting something in the mail asking for my income info, also. I was not asked for, nor provided consent for a credit check. On 6/25/21 I e-mail the representative back, because I had not received a response. After receiving no response from the rep, I called again on 6/29/2021, at which point the rep advised my account was still being blocked by ****** ******** ***** I asked for a reason, and was given on that did not make sense.Business response
08/02/2021
Business Response /* (1000, 5, 2021/07/12) */ Please refer to your credit card agreement and disclosures for your credit card. The credit card agreement addresses credit review and terminating credit limits. The credit union representative requested updated application and proof of current income for credit review. As of 07/10/2021 we have not received any information. The written request for information was mailed to you on 6/18/2021. You may also go online to submit your credit application. Consumer Response /* (3000, 7, 2021/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke with HFCU representative ****** ****** on 6/21 after my card was declined for a purchase. She advised needed a current income verification, therefore I sent her my 2019 and 2020 W2's via email (I have these in my Sent file as proof). She did not mention any "application" being required, nor did I receive any written info from 6/18. When my original credit card account was opened it was as a result of my establishing a checking and savings account. I did not request that Visa, and therefore, have no written agreement form origination date. I would like proof of this original application. I've e-mail HFCU president and ****** and have received no response since week of 7/5. I have also not received a call from VP ****** **** from my 6/29 call requesting details on how to resolve this issue. This is not resolved. I need to understand why my account is blocked and it can be unblocked. I was advised that I only needed to provide my income verification, which I have. I did not ask to apply for a new account. Business Response /* (4000, 9, 2021/07/16) */ A credit union representative contacted consumer on 7/16/2021. W2s were provided, but the credit union is still requesting a new application in order to unblock his credit card. A copy of the Visa Credit Card Consumer Agreement was provided as well.
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3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.