ComplaintsforReal Estate Solutions Unlimited, Inc.
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Complaint Details
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Initial Complaint
07/02/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received an unsolicited letter from this company expressing sympathy about the death of my wife (who is still very much alive). After this fake empathy, it moved directly into asking whether we wanted to sell our property. What kind of miserable company decides to prey and take advantage of people during times of loss? I want them to take responsibility for these predatory business practices.Business response
08/02/2021
Business Response /* (1000, 10, 2021/07/29) */ We are a home buying company that helps people from all walks of life, many times our sellers are in difficult situations, like the death of a loved one. We send out letters to those people so they have options on what to do with unwanted property. This man's wife has a very common name, and our list provider gave us the wrong address so this letter was sent to the wrong person. The man then called our office 18 times. He spoke with an employee that explained the mix up. He then continued to find my email address (as the person that signed my name to the letter), and demand a written mailed apology to his wife. He also attempted to add me to Linked In as an effort to reach me. In his email to me he berated me, my company, questioned our values and morals over an address mistake. I wrote him and his wife an apology and he, as you can see, also went to the BBB. He has never responded to the email I sent back to him. He has harrassed our company more than we have done anything to him, and his wife, who was the one that would have been offended, has never been spoken with us. Consumer Response /* (3000, 12, 2021/08/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no remorse and they seem content to continue to take advantage of people in a weakened emotional state.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.