ComplaintsforKen Ganley Nissan, Inc.

• Initial Complaint

  02/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on 8/31/21 i had my Nissan Rogue brought in for service they said it cause was C1116 DTC stored in past.Brake switch sending faulty signal to shift lock assembly causing solenoid to improper operate thats why it would get stuck in park.so they removed shift knob and Bezel for shifter operation saw that shifter assembly solenoid trying to unlock to change gearout of park shifter assembley not sending proper signal.replaced part to address problem. I took the car back on Feb 18 2022 and said its the same problem, they charged me a Diagnostic charge of $135.00 to tell me. i told them it was doing the exact problem as before. Now they want to charge me $1000 to address the problem as before and the warranty is expired.I feel that Nissan should make this right.The mechanic the first time said this has been known to happen on these. I said then why dont they fix it before selling to consumer I feel i was ripped of on this issue as it should be fixed right the first tme,I have a Brand New car and I have to use a Screw Driver to put into Drive !! Ridiculous!!!!

  

  Business response

  03/30/2022

  Customer was out of warranty. Previous repair was for the stop lamp switch. Most recent visit found the shift solenoid failing, unrelated to previous repair.

  Customer response

  04/02/2022

   I am rejecting this response because:
  
  It is the same problem as before! I feel Nissan isn’t going to make 

  the problem right. It was such an unprofessional answer ,So I’ll have to find an affordable place to rectify the situation. 
  I know I will never do business with Nissan again, and my family and friends and anyone else I know 

  how they do business. Very unprofessional Dealership!!! 

• Initial Complaint

  09/01/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a car from Ken Ganley Nissan on 8-13-21. The dealer promised me a rebate and financing but on the day of the sale changed the terms and said they were unwilling to do either thing. They told me there would be no fees, just the quoted price and tax, then charged fees. When I picked up the vehicle the salesman was unable to explain the forms he was asking me to sign and gave me the wrong explanation on at least one form. He became annoyed with my questions and repeatedly left me at his desk while he went to someone else and asked questions. I have no confidence in anything he explained that day. He and others at the dealership promised a full set of the forms I signed and they now seem to be refusing to provide them. I was promised that I would also get an electronic copy by email and they have been unwilling to provide even when I called Nissan Consumer Affairs who said they asked the dealership to provide them to me as well.

  

  Business response

  09/24/2021

  Nissan emails the warranty information to consumers within a half an hour from when the deal is finalized.  The business provided the other documentation in a manila envelope before she left the dealership.

  The consumer did not want to finance the vehicle.  She paid cash which excluded the transaction from the $450 refund.  Consumers are required to pay the documentation, tax and title fees.

  The business does not feel the consumer is due any reimbursement at this time.

  Customer response

  09/27/2021

   I am rejecting this response because:
  
  The salesman told me that the cost of the car was $20,900 and tax. I asked if there are any fees and he said no, only the cost of the car and tax. When I arrived at the dealership the first salesman told me I would now have to deal with the second salesman. The second salesman told me that I could get an additional $450 rebate if I finance the car. I told him that I would like to finance the car. I said that I would call the next day and make the down payment. When I did so the second salesman told that the first would not allow me to finance and I would not be given the rebate. I have excellent credit so it wasnt a matter of not qualifying. The second salesman told me the reason was just because the first salesman said he wouldnt let me finance or have the additional rebate. I had to arrange to have payment in full. The dealership did give me copies of some of the paperwork but not all. The salesman wouldnt answer the questions I had about the paperwork and kept leaving the desk to ask someone else. He had answered several questions with answers that didnt make sense which is why I wanted to have a full set of the forms I signed. Ive since received another set of forms from the dealership after I filed this complaint and there are still forms missing. This is very suspicious and Im concerned about why the dealership will not give me all of the forms. 

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