ComplaintsforTechno Intelligence
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Complaint Details
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Initial Complaint
11/17/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a computer on ****** in September 2020 - seller was Techno Intelligence. Product description stated that computer came with Windows 10 Pro. I just found out today that the computer actually came with Windows 10 Home. They did not send me the product I ordered. I need Windows 10 Pro for new software I'm purchasing.Business response
11/18/2021
Hello.
Compliant filed by ***** ********* is inacuurate. Original order was placed on September 6th 2020. The product comes with 1 year warranty. We received an email from ***** yesterday, November 17th 2021 at 4.12PM. We have replied to this email in 4 minutes (4.16PM). We have yet received reply from *****. Despite the fact that the product is out of warranty we are still trying to help. However, customer is not responding for some reason. Isuue that customer is having with the computer desktop purchased more than a year ago can be resovled within 3 minutes during remote support session over the phone. Unfortunaley, we do not have her phone number. Attached is the screenshot of email sent to *****.
Thank you.
Gregory S.
Techno Intelligence, Inc
Customer Service.
877-850-6464
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.