Customer ReviewsforFish Furniture

We would highly recommend Fish Furniture for their professionalism and service. Their delivery men are excellent. The sales people are very helpful and knowledgeable. We have been a customer of Fish Furniture for many years and have always been completely satisfied. *** *** ****** ******** ********* ****

Hi ***, Thank you for your kind words and for taking your valuable time to post a 5 star review. You’ll love your new beautiful Amish solid cherry bedroom set. Our delivery / install drivers are “Supermen” who take great care of our customers. I’ll pass along your compliments to them. Dan ****** Owner of Fish Furniture

Totally unprofessional. The Owner called the POLICE on me , after his failed attempted to shake me down for an additional $500 while he breached a sales contact with me. I wanted to buy a new sofa. Being disabled with Multiple Sclerosis I usually purchase on the internet. With the Covid issues, I thought I would support a local family owned business. ( No good deed goes unpunished! ). I order a sofa on the phone ( no internet with Fish) and was told it would take 8 weeks to be delivered. Now the rest of the story! Sofa arrived in 8 weeks and was delivered to my home. Issue being they delivered the wrong color sofa. Contacted Fish and the salesman said they would pick up the incorrect sofa and order a new one that would take another 8 weeks. I was not to happy but what can you do. Then came the SHAKEDOWN! The salesman had the nerve to tell me the replacement sofa was going to cost me more money. $500 additional , plus tax. I put a stop payment on my check and notified Fish that I had done so. Talked to the owner Dan ******. Dan started the conversation with a Fish Furniture commercial about its history of three generations and how hard he works. Then he told me how he wanted to resolve the problem and that was the only reason he called. His only REAL concern was getting the wrong couch picked up from my home. Next he told me there was nothing he could do about the additional $500 and that no one in town could get a couch at the price we agreed on 8 weeks ago. I can call around Dan told me. He went on talking about the price of a 2 X 4 piece of lumber at at ****s going up and how his completion charges for delivery. ( I didn't know or care about Loews or his competition. My contact is with you) I was shocked. What was there to resolve? We have a contract. I just want what we agreed to 8 weeks ago when you took my deposit. He told me there was no way he could get me the original contract price. I started to think about the "3rd Generation Rule" of how business fail. The conversation ended with me stating that Fish could pick up the couch that was delivered to my home (in the wrong color) when they deliver the correct couch. I would be holding Fish to the original contract Two week later ( if the mishegas could get any more unprofessional ) I received a phone call from Mayfield Hts. Police Dept.....The detective told me I have been accused of THEFT by Dan ****** the owner of Fish Furniture. How do you run a business like this? Lets attack the customer ( 97 days and still I do not have the couch I ordered).

Dear **** ****, I am sorry you are not satisfied with our attempts at helping you. We have sent you several emails attempting to help you and resolve this. You have declined to respond to them, with our latest email to you on August 18th.  We know you received the emails from the computer connection showing the latest email to you was on August 18th at 2:22pm to your valid email address which you provided us. You declined to respond to this email.

Your BBB posted negative review about us does not seem to be consistent with the actual chain of events and facts relating to your purchase with us. Also your statements in your review seem to be in direct contrast to the content of our email chain back and forth on August 18th. So I will now recap the chain of events and how we have attempted to help you and accommodate you. And how we are still attempting to help you.

On June 1, 2021, you placed a phone order for a Flexsteel loveseat. You had been phone shopping this specific loveseat and fabric option with several dealers in Cleveland. We know this to be factual because you sent us one of the written quotes you received from another store after we had delivered you the loveseat in the color you ordered. As I stated in our August 18th email to you, we completed the sales order and contract as written and ordered by you. We have the handwritten June 1 notes from our Sales Professional John, who has been helping customers for over 40 years.

Flexsteel makes this loveseat and offers it on their website in four different shades of brown. During your phone shopping for this loveseat and getting quotes from other dealers, you gave us a valid style number for the model and a valid Flexsteel fabric number for color. However, it was the wrong color of fabric to match your five year old sofa.

You didn't realize you were ordering a different shade of brown from the sofa you had in your home from five years earlier purchased from a different store. We only found this out after the fact. The quote you sent us in writing from another dealer was not the match to your five year old sofa. It is unfortunate you didn't share this information with us when you were ordering or we would have figured it out on the front end to prevent you giving us the wrong color. Also you didn't share with us a picture or the manufacturer label from the sofa you purchased five years earlier. We only found all of this out after the delivery when we continued on several occasions to try to help you.

In the phone call I had with you after the delivery, I asked for you to take a picture of the Flexsteel manufacturer label so we would know which exact color of the four browns that are offered is the one in your home from five years earlier. You replied in your email back to us "This is irrelevant". This makes no sense. It is the most relevant item to try to help you match the sofa from five years earlier. So we would know which of the four browns you actually had. And you shared none of this information with us when you were placing the order with us.

Next you stopped payment on your check to us for $ 1580.00. Additionally, you refused in writing several attempts for us to pick of the loveseat immediately which you ordered in the wrong color. In our August 18th email, we explained to you that we would be happy to re-order the loveseat for the same identical original purchase price in what we think is the different shade of brown to match your five year old sofa.

This offer to order another loveseat at the same price seems to be in direct contradiction to your above review stating a "Shakedown" for an additional $500. We offered to absorb the several hundred dollar additional cost which all of our industry manufacturers are passing on monthly to their dealers.

We sent you pictures from the Flexsteel website showing the different colors and asked for your approval. You declined to answer or respond. You declined to sign your approval on the new order, verifying the color you wanted. You declined to share with us the manufacturer label showing the color from five years ago on your sofa. And you declined to let us take back the loveseat you ordered in the wrong color.

We put in clear writing all of this at your request to communicate via email. Our offer to order you the loveseat in a different color, to try to match to your five year old sofa, was contingent upon getting the loveseat back immediately without it being used. You declined this as well.

So you have a loveseat in your home which you refuse to return and haven't paid for. In the absence of your response to our August 18th offer, your absence to approve the order in what we think is the proper color for you, your absence to return the loveseat, and your absence to pay for the loveseat in your home, you are leaving us with no choice but to consult the local Police and Courts to resolve this matter.

Fish Furniture is my family business for 96 years. We take great care of our customers and basically do anything we can to help them. You ordered the loveseat in the wrong color. We offered to take it back, waive the contract restocking fee of 20%, be stuck with the wrong oddball loveseat, and order you a different color all for the same price as the original one. You still decline to respond. I can be reached daily at our store (440) 461-1050 or via our email which you have used previously. We are still willing to help you as offered and described in great detail in our August 18th email.

Never in my 36 years of helping our customers have I ever had such an unusual situation where we are doing the right thing, trying to help our customers, and then being forced to consult the Police and Courts where our customer keeps furniture, refuses to return it, and stops payment on it.

Dan ****** Owner of Fish Furniture

Fish Furniture is a great store with top quality furniture. The people that work there are very helpful and are willing to work with you and help meet your needs. I would highly recommend going to Fish Furniture for your furniture shopping. They are very personable and know how to deal with their customers. Fish really goes above and beyond. No need to go anywhere else.

** ******* *** Thank you for your kind words. Fish Furniture is my three generation family business for the past 96 years. We strive to exceed our Customer expectations. Dan ****** Owner of Fish Furniture