8 Customer Reviews
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Review from Brittney B
1 star09/26/2023
Go with the bigger companies like ***** ****. They drag. My claim isnt even large its taking months.
ePremium Insurance Agency, LLC Response
10/05/2023
Hello ******** and thanks for your feedback. We are the agency and do not control the claims process for the carrier but it is important to us that you have a positive claims experience. If you are still having trouble with your claim, please contact us at ************************************* so we can see how we can help.Review from Summer K
1 star07/20/2023
They cancelled my policy without any reason. When I called them to reinstate, they said "I can't help you", and hung up. I got Lease Track (rental insurance through ****** Mgmt.) to call them with me on the line to ask why they couldn't answer any questions and why I was cancelled for no reason, the two receptionists battled it out while I was on the phone! It was so unprofessional. I will NEVER use ePremium again.ePremium Insurance Agency, LLC Response
07/24/2023
Thank you for reaching out. The policy that you had was directly tied with Tricon while they were a client of ePremium Insurance Agency. Because they are no longer a client, your policy was required to be cancelled. I regret the experience you had when trying to get an answer and I will find out what happened so we can provide follow up training to the people you spoke with.
Review from Nagy E
1 star03/01/2023
Not even a Star! I do not know whether this is a legitimate business or not. I rented an Apt. in Del ray Beach Florida and moved on after two months. I never really occupied the apartment even. I called the company at the time to cancel my renter's insurance less than 60 days after I had signed up. I got no refund for the annual payment and moreover, they put me on "automatic renewal" (probably they were hoping I would not pay attention. They have a bogus telephone number. I was on hold for 45 minutes (yes 45 minutes believe it or not) . No one answered . They just keep playing music on the phone. They are not serious about answering the phone. It is clear that this is not a serious service. I wrote emails to them but never got a response. All transactions including cancellations and email responses are done automatically through the website apparently. I am extremely upset about this fraudulent business and advice against ever doing any business with them. **** ******** ** ****** ****** ********ePremium Insurance Agency, LLC Response
03/13/2023
Hello ****,Thank you for your feedback and I apologize for the long wait time you had on the phone. We are working hard to improve this for our customers. I saw that you were able to connect with one of our service representatives on 3/1/23 and that you submitted a cancellation request through our website also on 3/1/23. Our notes show that your policy was cancelled on 3/1/23 per your request. Lastly, the feedback you shared with our service representative regarding your wait time was passed on to me and I appreciate your patience. We are bringing on additional staff to accommodate the increased number of calls we are receiving. If there is anything else we can do for you, please let us know. We appreciate your business.************************* VP of Insurance OperationsReview from Kelvin N
1 star11/01/2022
Terrible customer service. I can’t possibly be waiting on the phone for more than 30 minutes just for someone to answer my call. My time is valuable but that doesn’t matter to them. I see here there’s even more complaints about their customer service and long wait times. My policy is cancelled, the site says that and I have emails to prove it… yet I’m still being charged for renters insurance. Simple right? Fix it and give me a refund.. but just dare to give them a call for cancellation. They’ll have you waiting for at least 30 minutes each time. Im Getting close to the hour mark here and i can’t be more angry.ePremium Insurance Agency, LLC Response
11/10/2022
Hello ******,I was able to find your account with us. You have had a few different policies with us, all of which were canceled in late August/early September per your request at that time. If you are seeing charges, they may be from your property and not from ePremium. Please contact your property or use our webchat to contact ePremium so you can skip the phone line. https://www.epremiuminsurance.com/Contact/Default.aspx We are working hard to increase our staff to accommodate an increase of phone calls.Best regards,************************* VP of Insurance Operations ePremium Insurance AgencyReview from Evy P
1 star08/12/2022
I have called 3 times, each time being on hold for OVER AN HOUR before finally speaking to a rep, transferred to another then another, ONLY TO GET DISCONNECTED every time! No call back, nothing resolved! Unbelievably awful customer service! Their email says they'll get back with you in 5 business days (I've sent 2 emails). School is starting and we can't go back to the apartment due to mold. Very frustrating there is no support or help. Why do we even have this policy? What a nightmare!ePremium Insurance Agency, LLC Response
09/07/2022
We apologize for the long hold time and poor experience you had trying to reach us. We are working hard to improve this for our customers. Thank you for sharing your feedback.Review from Steve D
1 star01/19/2022
Could not make it more complicated to make your payments! They change my username or password all the time so when I go to login I can't and get locked out and have to call to make my payments. Then when you call to make your payment, you have to wait 5 mins to go through an automated messaging system that when you finally go to enter in your policy# to make the payment, it cuts you off and have to start the process all over again. You call to unlock your acct and if you don't know the one hint at your security question it logs you out again and you have to start the process all over again. I get mail every month for policy cancellation warnings to to non-payments. Having to do this every month is a ridiculous waste of paper and my valuable time that should be spent do other, much more important things. Thank you for taking precious time from my life. Please update your completely inadequate technologies and platforms!ePremium Insurance Agency, LLC Response
06/21/2022
We regret that you are having a poor experience making payments with one of our carriers, QBE. We have shared your notes with them and asked them to review their processes. Unfortunately, we do not have access to change your username or password; this must be done with them directly. If you would like to discuss other options, please call us at ************ and ask to speak with one of our supervisors.Review from Matt K
1 star11/29/2021
Got renters insurance through this company thinking I was protected. I had 4 bikes stolen and the adjuster refused to cover it because of an addendum hidden at the bottom of the policy that completely changed the theft terms to cover almost nothing. Afterwards, I couldn't get in touch with ANYONE through phone or email. Their email addresses aren't even real. Absolutely do not use. This company is a scam and the BBB is a joke for giving it a good rating.ePremium Insurance Agency, LLC Response
12/13/2021
Thank you for contacting ePremium Insurance Agency, LLC regarding your recent claims experience. ePremium contacted ******************, an independent insurance adjusting services company which evaluated the personal property theft claim. Based upon the investigation, there was no visible evidence of damage observed at the point of entry which resulted in a forced entry. Hence, this was not a covered loss based on the theft endorsement. A detailed response will be provided by Alacrity outlining the claim denial under separate cover.Review from Lanny T
1 star05/25/2021
This company sent me an email saying renter's insurance is required when it isn't requiredePremium Insurance Agency, LLC Response
05/26/2021
Thank you for your review. It is up to the apartment community if renters insurance is required per your lease agreement. The email you received could have been an automatic email sent to potential new residents since we could be partnered with the apartment community. If you have further questions, please give us a call at ************ or email us at **************************
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