Business ProfileforCut Above Cabins, LLC

In October 2022, I called Cut Above Cabins (CAC) to reserve several rental vacation homes for July 23-28, 2023. I discussed our need to have homes within walking distance of each other so that our families (grandparents, adult children and grandchildren) could easily walk between locations to spend time with each other. CAC had a home that was suitable for my family of 14, but it did not have a smaller home that would fit my brother’s family of seven. The CAC owner was very helpful and gave me the name and phone number of a different short-term rental owner with a home only a 5-minute walk away on the same street. My brother signed a contract with that owner, and I signed the contract with CAC for my family’s stay. Before July 23, I paid CAC over $9,900 per the contract requirements. I had no concerns until July 24 when the owner sent me an email that she would charge “day visit” fees for my brother’s family members to visit. I remember the undefined term “day visitors” in the contract and that they needed permission. I assumed this was not an issue given my discussion with the owner in October and her assistance with my brother’s arrangements. It was a gut punch at that moment to realize I had deliberately been set up by the CAC owner for months. She knew in October that visits with my beloved family were the focus of the stay, yet she waited until after our arrival to tell me I would need to pay dearly to see them. CAC charged an exorbitant $66 per day x 5 days x 7 members for visits by my brother’s family, totaling $2310 excluding taxes! To make matters worse, CAC also fraudulently charged me for days that family members never even came to the house! My brother stopped by alone on the first night for about 10 minutes, and yet I was charged $66 for his visit and another $396 for his family members who were never there! There was another day where we all enjoyed dinner and game time at my brother’s vacation home. However, I was still charged $462 by CAC.