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Business Profile

Residential Air Conditioning Contractors

Better Choice Heating & Air Conditioning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Residential Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear *** *******,
    I am really confused by the letter from Better Choice Heating & Air attached (Better_Choice23.jpg without indication of the date). Please, send me a copy of the mentioned invoice #****. Please, explain me why invoice date Oct 26, 2023 is in 10(!) months after the service date Jan 19, 2023.
    I am sending the invoice from Better Choice Heating & Air attached (Better_HVAC.docx) on Jan 23, 2023 with estimation $9,798.00 (no diagnostic fee is indicated). Please, confirm you’re your last letter Better_Choice23.jpg is incorrect and we don’t need to pay anything to Better Choice Heating & Air
    Regards,
    ******* ***********, ***
    *** ******** *** ***************

    Business Response

    Date: 01/19/2024

    I provided two free consultations for *** ***********, one by phone and one in person. After accessing the situation I informed *** *********** that we would need to have a technician come out to provide a diagnostic because the system was newer and it didn't make sense to change out. I told *** *********** when I was there that there would be a $88 Trip and Diagnostic Fee that he agreed to pay. I called our office and had them dispatch our technician Phil to his home. We tried multiple times to contact *** *********** because the system that was installed was installed incorrectly to the installation manual that was provided. He has not given us any response until this email about payment. I didn't know we were still trying to collect on this invoice but I guess our accounting department has continued after he would not respond. If *** *********** would just call me to discuss this matter I would waive this fee. I can be reached at my cell ###-###-####. Thanks, Laymon B******

    Customer Answer

    Date: 01/29/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    To whom it may concern:
    In my email to Mr.
    B****** on 01.26.2024 (see the copies of our correspondence in the file
    Correspondence.pdf attached), I recognized a miscommunication between *** *******,
    me, and B******’s accounting department. However, *** ******* completely ignored
    the main point of my claim to BBB on 01.11.2024 (after my letter to *** *******
    on 01.02.2024): “I am sending the invoice from Better Choice Heating & Air
    attached (Better_HVAC.docx) on Jan 23, 2023 with an estimated $9,798.00;” any diagnostic
    was not performed and no diagnostic fee was indicated in estimation. I am
    asking again, please, confirm that  *** *******'s
    letter Better_Choice23.jpg  is incorrect
    and we don’t need to pay anything to Better Choice Heating & Air
    Regards,
    ******* ***********

    Business Response

    Date: 03/11/2024

    To whom it may concern:

     

    I have previously shown from our invoicing software that the customer had open the invoice in May 2023 when he said in his message, he didn’t get anything from October 2023, which he blatantly lied about this shows what kind of judge a character this person is and I do not want to have any more communication with this person and we will let him answer to God for his actions.

    he is just another prime example of somebody taking advantage of a small business.

    Best Regards,

    Laymon

    Customer Answer

    Date: 03/15/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ******* ***********

Better Choice Heating & Air Conditioning is NOT a BBB Accredited Business.

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