Business ProfileforCuvesk Business Solutions, LLC

On July 21, 2021 our computer froze. Words came over the screen saying it was locked up. I noticed a small icon at the bottom of the screen that looked like a MicroSoft support phone number. I called and it was Cuvesk. After installing a program so they could "control" our computer, they went on to explain that our IP address had been made public and dozens of people were using it to do all sorts of unsavory things. After paying $350, they "fixed" our problem. I was a little suspicious because I never did speak to a person from MicroSoft, but they repeatedly reminded us that they were our computer "go-to" company to solve any problems. ("grooming" us for the next con) Then, November 17th we received an email from our provider that someone from Canada tried to get access to our computer and "should we allow access?" Of course, not aware of what was happening, I called Cuvesk for their advise. Again they "took control" of our computer. THIS TIME, the "problem" was, we didn't have Virus and Malware and Identity Theft protection. They showed us all kinds of porn sites that our unwanted "users" had been on and caused even more virus problems. Now, we were getting suspicious. But, they assured us this was the LAST time we would need any help from them if we paid the $850 for lifetime protection from everything. So, we did. Then, on December 20th we received an email saying that someone made a log-in attempt to our account from an unknown browser. At this point, I was upset with Cuvesk because we were supposed to be protected! Eventually, a salesperson from Cuvesk said that we had 20 minutes to decide to buy another $600 for more protection OR they would cancel the past contracts and only return HALF of our money. At this point it was obviously a scam, but they had control (and presumably access) to all of our computer data, so I was afraid to say no. Just like other complaints - they are polished con men that create problems so they can charge you to fix it!!