Customer ReviewsforLiberty Home Mortgage Corporation

I am writing to express my heartfelt gratitude and satisfaction with Liberty Home Mortgage Company for the exceptional service we received during the process of refinancing our home loan. From the moment I reached out to Liberty Home Mortgage Company, I was impressed by the professionalism and competence of your team. The refinancing process can be daunting, but they guided us through each step with unparalleled expertise and care. He patiently answered all of my questions, clarified any doubts I had, and ensured that I fully understood the terms and conditions of our new mortgage. Thank you once again for making the process of refinancing my home loan a positive and financially advantageous experience. I have the utmost confidence in Liberty Home Mortgageand will undoubtedly consider your services for any future mortgage needs.

Thank you so much for taking time out of your busy schedule to leave such a nice review. We sincerely appreciate the opportunity to help you and look forward to working together again in the future!! 

Please don't use Ruth *******  She is inexperienced and lacks basic knowledge. She came to me, asking if she could help me with the purchase of my new house, when I already had someone else in place. I thought she could handle my purchase, but could not. If your loan is anything beyond the most basic loan, she will leave you in a lurch. She was supposed to provide the loan on my new home, and not only did she not succeed, she let me believe she could. I signed the closing documents on the home I was selling, thinking I was ready to go with the new home purchase; I wasn't and she didn't let me know. She let me sell my house, knowing she would not be able to finish my loan on time, basically leaving me homeless. Some of her problems include, not keeping information confidential, vacationing during a critical step in the loan process and not having anyone step-in, repeatedly asking me questions that had already been answered, didn't even know what documents were needed...it was a total disaster. I highly encourage you to not use Ruth.

Based on new information which Ruth received late, changes had to be made in order to keep the loan together. You were not happy with that and we accommodated your requests even though solutions were offered. Ruth is more than happy to re-visit this, go through the information and see what can be done to get this closed if any help is still needed.

I appreciate the response, however, the information that Ruth is "Claiming" was late, was only just asked for. She also gave financial information to someone that called her that wasn't even on the loan. She DID NOT keep information confidential, including my employees and fiancé. Obviously, I don't want Ruth to go through any information. She is inexperienced and did not even know "what" information to ask for.

Very rude sales Very bad customer relations Poor communication skills Inadequate training Not trustworthy enough! Whatever’s wrong and makes them so rude and disconcerting is really an issue!

We have the emails to verify that ****** did not want us to do anything for him in regards to what is needed in order to properly provide a quote for a mortgage loan. We explained that if we cannot do any of our required procedures to see if we can help, that we were not the right lender for him and he should try other lenders in the market and to see if someone else could provide a quote based on what he emailed us. This does not make us rude, this just means that we respect his time and based on what he emailed us, we were not the right lender for him.

This company is completely garbage they drag you along for months you comply with all documents they ask for and they never close a deal! They had us waiting for more then 5 months asking for documentation after documentation and never closed on our deal!! They lied to us numerous times changing our closing date 3 times and absolutely nothing ever happened!!! Don’t believe these people!!!We don’t recommend this company to absolutely anyone!!!

Thank you. Please be sure to provide the proper information up front at the time of application and be sure that all individuals involved on the transaction are willing to provide information which request otherwise the transaction will end as you had mentioned in which no one is happy. It is unfortunate, but there is a lot of documentation required and when we do not receive all of the information up front, delays (and sometimes denials) do occur.