Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

It's Just Lunch Cleveland has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforIt's Just Lunch Cleveland

    Dating Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.53/5stars

    Average of 70 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/20/2021

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    It's Just Lunch is a personalized "old-fashioned" matchmaking service providing clients with a connection achieved through a low-pressure first date experience.

    They provide an alternative to apps and online dating by offering a personalized and efficient approach to dating.

    They take care of all the arrangements, from hand selecting your matches to making all of the arrangements for dates.

    They work with local restaurant partners and your dates will be arranged for either lunch or a drink after work.

    Each client is interviewed by a Matchmaker who gets to know you and what you’re looking for in a match.

    After each date, your Matchmaker connects with you to go over your feedback & incorporate it into the matching process.

    Business Details

    Location of This Business
    600 E Superior Ave. Ste 1300, Cleveland, OH 44114
    BBB File Opened:
    10/17/2001
    Years in Business:
    13
    Business Started:
    9/1/2010
    Date of New Ownership:
    6/1/2008
    Business Incorporated:
    10/16/2002
    Accredited Since:
    10/20/2021
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • IJL Cleveland, LLC
    • IJL Midwest Cleveland LLC
    Business Management
    • Ms. Sabrina Lorbiecki, Regional Service Manager
    • Customer Reviews, Customer Contact
    Contact Information

    Principal

    • Ms. Sabrina Lorbiecki, Regional Service Manager
    • Customer Reviews, Customer Contact

    Customer Contact

    • Customer Reviews, Customer Contact
    Additional Contact Information

    Fax Numbers

    • (216) 820-4358
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Choosing a dating service

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/14/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I attempted to cancel my member during the initial 7 day cancellation period per IJL's contract and was told I would be unable to get refund. I was interviewed about my preferences and what I was looking for in terms of age, race/ethnicity, height, marital status, etc. It was implied that I would be going out on a lot of dates however, I was lucky to have gone out on the 3 of 4 dates offered to me in a three month period for 2300 dollars. The only thing IJL honored from my preferences was the dates were with single men. They are only trying to fulfill their contracts but don't actually have the clientale to conduct matches based off of client preferences. I also believe that IJL fabricates the matches profiles for this same reason. My matches told me things that were totally different from what was reported by IJL. My first match was not the height or the race/ethnicity that I was looking to match with. I was told that he was a pet lover and that he enjoys traveling. The match told me how he cooked and fed his children's pet chicken to them and then told them. Also, I when I spoke with him about traveling he informed me that he doesn't like to traveling because he use to do so for work. My second match also wasn't within my preference guidelines. He is almost 50 years and lives with his parents whom I believe may have been responsible for paying for his IJL membership based off of conversation during our date. IJL set me up with a gentleman who is Greek only looking for a realtionship with a Greek woman per his mother's wishes. Needless to say I am African American and was told by him that we could never be in a relationship, his mother wouldn't allow it. Match no. 3 was 15 years my senior and a good number of years outside of the age range that I provided or was interested in dating. At this point IJL has been made aware of on serveral occasions on what my preferences were and yet again I was contacted for a 4/final date outside of my criteria of which I declined.
    Read More

    Customer Reviews

    70 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    CC C

    4 stars

    04/17/2024

    So far, so good. I was apprehensive but this is a good way to cut out the bs of dating apps and meet quality people. Been a member for 3 months so far and have had 3 quality dates. And the dating coaching has been invaluable. So glad I am not wasting my time any more!

    It's Just Lunch Cleveland Response

    04/19/2024

    No swiping here - just dating! Thanks for sharing your perspective on our process.

    Local BBB

    BBB Serving Greater Cleveland

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.