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Complaint Details
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Initial Complaint
02/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I did contract with them in 2019 - assuming it is 3 years contract. They lied and renewed the contract and now asking for over $2000 to cancel the contract for a cheap copier doesn't worth that much money. They do dirty business and hurt small business. They need to stop.Business response
02/23/2024
OBM’s service department worked closely with this customer to print labels properly out of the bypass tray and not the drawers as the machines are designed to print labels from the bypass tray. OBM has acted in good faith to abide by all the contracts signed by the customer. On 07/29/2019, the customer signed contracts for a 60-month LEAF lease and a one-year OBM service/supply agreement. The customer then signed a LEAF lease addendum to swap that machine for a different machine on 09/15/2019. At that time, the customer signed a one-year OBM service/supply agreement for the replacement machine. The customer signed contracts on 09/01/2021 for a 39-month LEAF lease and a five-year OBM service/supply agreement for an upgraded machine. This transaction satisfied the original contracts. Since the OBM service/supply agreement signed on 09/01/2021 did not coincide with the length of the 39-month lease, OBM is inclined to honor the service/supply agreement for a like term which would expire in December of 2024. Due to the fact that the original service/supply agreement and the service/supply agreement for the replacement machine were both implemented on a one-year term, OBM will consider the service/supply agreement signed 09/01/2021 to be fully satisfied. The OBM service/supply agreement has been terminated.
Please note that OBM is not the lessor of the equipment. Any questions regarding the LEAF lease need to directed to LEAF.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.