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Complaint Details
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Initial Complaint
05/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had my asphalt driveway replaced with a concrete driveway from this company exactly one year ago. After one year I have chunks of concrete coming out, pitting all over the place just many signs of poor workmanship and poor quality of materials.Business response
05/10/2021
We received this customer's email Saturday May 1, 2021. On Monday May 3, 2021 it rained all day and we weren't in the office. Tuesday May 4, 2021 the customer files a complaint with the BBB. We don't believe we had an opportunity to talk or meet with customer about their email before they filed a complaint.
In our agreement, it is clearly explained that it is highly recommended to place a sealer on the concrete before winter arrives. Also, it is clearly stated that placing any type of salt on the concrete could cause premature damage. The customer's email states they did not opt for us or anyone else to seal their concrete driveway.
We have now seen the customer's driveway and due to the severe winter of (2020/2021) the damage appears to have been caused by salt being placed on it. With our recommendations being ignored, we believe this was not the result of poor workmanship or poor materials. This was caused by the direct placement of salt on the concrete and not choosing to have their driveway sealed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.