ComplaintsforRankin Lawn Care
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Canceled service with Rankin at end of year due to me going with cheaper lawn service. They came in March and proceeded to do lawn service. I called them and asked why they did lawn treatment when I had canceled. They told be over the phone that it would be resolved. I then got a bill for approximately $100. Now I am being told by them that they are taking me to collections since I can’t remember an exact date in which I canceled with them. He was very rude on the phone. Would like help with this issue pleaseCustomer response
08/12/2022
Better Business Bureau:
At this time, I have not been contacted by Rankin Lawn Care regarding complaint ID ********.
Regards,
**** ******Initial Complaint
01/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We paid for multiple lawn treatments (about $76 each) to correct weeds, crabgrass, and color. However, instead of improvement, we saw a continued decline in the lawn’s appearance. Finally, after paying for multiple treatments, we called to cancel the program and not having paid for the final treatment due to the yard looking very, very badly.Initial Complaint
10/05/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had rankin lawn care come out and they where supposed to spray my lawn . The guy from there company said he sprayed our lawn not knowing my wife works from home he pulled in drive way then backed out of drive way and parked in front of house and never exited his truck until he brings up a invoice and puts it on the door . Whe have ring door bells that captures video and on the video even showed he never did anything to the yard .so it just confirmed what my wife says she see this worker do is nothing to our lawn now the are harassing us about the bill and saying they are going to turn in to collections.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.