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Review from Eyvette H
5 stars03/14/2024
I have a new washer that does not get hot water. My tech, Tim, was wonderful!! He got to my place EARLY (that almost never happens when repair people come), and pretty quickly diagnosed the problem and assured me that it would be an easy fix. That calmed my nerves and gave me confidence in him.He was friendly, professional, and knowledgeable. I will absolutely be recommending AAA Appliance Repair (Tim specifically) to neighbors !!Review from R. D.
1 star02/25/2024
Their overall 1.2 star rating says it all. We're not alone. Their techs are very friendly and helpful. Their appliance warranty service? We request service documentation. They won't give us documentation. Our **** ***** oven we bought in Aug. still doesn't work at the end of Feb. We have gone 6 months without being able to bake things properly. The owner/mgr. just acts like everything is fine with our oven despite multiple tech visits. We've been baking for over 30 years..... We know how ovens work. According to ********** (based on this company's reports) the problem isn't with the oven, but it's USER ERROR! The only error is that we got stuck with AAA as our warranty repair company.
AAA TV Care & Repair LLC Response
02/26/2024
Greetings,Very sorry the customer doesnt like how the machine is operating. We confirmed the operation with the company who built it, and customer even disputes them! Every part that could have ANY implication into what the customer is experiencing has been replaced as a precaution.....even still the customer disputes the operation! Customer must have been baking in an oven that was BEFORE the great overhaul into ****** **** Compliance!!!! Back "in the day" the machines operated differently as there were no power regulations! Now, they must operate differently to conserve power! Customer sadly has their mind made up, and wont accept reality of the operation. Sorry, we tried, AAA ApplianceCustomer Response
02/27/2024
AAA's response to our complaint is different than their response to us personally. Why is that AAA? Are you lying to us, or are you lying to this BB forum? Where is ANY documentation of warranty work that you performed (and that we've requested)? It's telling that AAA is blaming us for non-functional equipment. We still have a burner that you can't boil water on. THIS is somehow "new, energy-efficiency"? Apparently "energy efficiency" has the oven go through a pre-heating cycle AFTER it has already pre-heated. This is more energy efficient? The tech has been very friendly and helpful, but leaves no receipts for his work. Mgt. is evasive and condescending. My original complaint stands.Very truly yours,(But with much dissatisfaction)Customer Response
03/01/2024
Here's how YOU will be gaslighted if you ever use AAA ---- "Customer sadly has their mind made up, and wont accept reality of the operation. Sorry, we tried, AAA Appliance"We just had a Frigidaire tech examine our "functioning" stove (according to AAA mgt.), and there's still TWO non-functioning parts they're going to replace. We've had a malfunctioning stove since Aug. of 2023. AAA is telling us it's "just all our heads, and the stove is functioning just fine, like NEW stoves are supposed to function."This tone-deaf mgt. will frustrate you to no end. Why would anyone choose to be treated like this business treats its customers?Sincerely yours,Your gaslit customerReview from Lois K
1 star02/02/2024
geesh, i'm sorry my vehicle BROKE...you know, kind of like your washing machine!?!?!? very sorry to have disappointed you. Feel compelled to complain to whoever you wish. Maybe this was a blessing in disguise for both of us. Best of luck to you. Take care!!! AAA This is what I got when I had an appointment today to FIX my machine. I'm a one man crew, my vehicle and tools are in shop i wouldn't have been able to fix the washer today....only check it. Then why bother coming out today? I took a day off of work so this guy could come fix and he would not even do that today and would have to come back again. Very very poor service! Sorry, NO SERVICE AT ALL.AAA TV Care & Repair LLC Response
02/04/2024
I tried to explain how vehicle had maintenance issue and was in shop unexpectedly. I tried to reschedule the customer repair for Monday, but that wasnt good enough for the customer. Sadly we have no other backup/alternate transportation methods available. Not sure why customer would take a day off work for a TENTATIVE appointment given from her contract company. In today's time, not all repairs require an old school visit to diagnose. Error codes and improvements in technology allow us to pre order parts and make visits, thus saving time, gas, energy, etc. for all parties involved. Most customers appreciate us taking the repair and doing whats best for the customer and their time. We have no reason to delay repairs, we get compensated once the repair is completed, and then go to the next one. Its how we survive, keep the doors open. Sorry werent able to make customer happy.Review from Brian R
1 star11/01/2023
This is the worst company I have ever had to deal with. I was assigned to them through a warranty claim for a deep freeze that I had purchased. They came out and diagnosed the issue reasonably quickly from my claim. The next time they came out a couple of weeks later and did not load the part into the van, so they were unable to do the repair. They then pushed me out another week to come back and do the repair. They were a complete no-show for this appointment. We were unable to connect the following week, because I was out of the country beginning the night of the appointment that they did not show. During that time, they closed the ticket because I was unable to be reached. I contacted them immediately upon my return the following week and tried to setup another repair attempt. The customer service person was sarcastic and childish, and kept repeating the same thing about the claim being closed. I explained how they scheduled multiple appointments where they either did not bring the part or did not show up. They finally agreed after I lost my temper to send someone out. A couple of days later when the repair person showed up, he was unable to get it working with the part that he brought. After this, they contacted me to schedule yet again for another diagnostic appointment. A more experienced person came out for this repair but was unable to determine the actual cause of the problem, so he was to order multiple parts that supposedly would ensure that it would be repaired. Two days later, I received a call from their ridiculous customer service person stating that they were not going to order more parts because they had closed the warranty previously. Needless to say, they got an earful and I contacted the warranty company to get a different repair company assigned. Unfortunately, this is the only company the warranty company supposedly deals with. I could go on. I won't. This company should not be in existence. Please trust me, do not use them.Review from Joyce J
1 star09/20/2023
My contract holder set an appointment for a service call with a technician from AAA TV Care and Appliance. AAA called me two or three times but I was not home. Each time I returned their calls leaving messages, requesting a time I can talk to them, and anything else to help them connect with me. I was not able to reach a live person and we did not connect.The service call was scheduled from 8 a.m. to noon today. No one called or showed. Finally I called the contract provider back. They checked and said that AAA cancelled my repair. Not only did they cancel my appointment without my knowledge, they did NOT even call me to tell me. I waited for them to come not knowing they had no intention of showing at all.That is not the way you treat customers, if you want them to remain customers.AAA TV Care & Repair LLC Response
09/21/2023
We received cancellation notice from the carrier via email. We have zero incentives to cancel or close any repair. Insurance carriers are known for not covering "GASKETS" which is the part in question for the repair. We received the email of the service cancellation, and per the carrier, the customer is to have received the email alert as well. Again, we are willing and want to make every repair! Its how we stay in business!!!very sorry the carrier cancelled your call!!!AAA Appliance RepairReview from Claire C
2 stars08/10/2023
AAA TV and Repair was sent out by an insurance company to repair our ***** dishwasher which was not latching properly. After an initial inspection, our repairman ordered a part and said he would return in a week. Upon his return, he replaced a part and then worked 3 hours, going back and forth with someone on the phone, until he threw up his hands and said there was nothing he could do. His repair left the dishwasher in significantly worse condition than when he started and then documented the damage as physical damage so that the insurance company would no longer support an actual repair.Two stars since the repairman was kind and seemed to have a heart, but the work was counter-productive and left us as helpless as our repairman was.AAA TV Care & Repair LLC Response
09/21/2023
Greetings, This is 100000% inaccurate!!. It is not our decision on which repairs get made and which ones dont! We are under contract that when repairs reach a certain expense, we MUST get approval before proceeding. That was the case here. Multiple parts were going to be needed, and when we submitted the estimate to the repair company it was DENIED by them, not us! We get paid to make repairs, we stay in business that way. We have no incentive to cancel or refuse any repairs! Very sorry, AAAReview from Trisha S
1 star08/11/2022
I was given their number (one of two, this one was in my area code) by ** for a microwave repair. ** and I had a good idea of what was broken, a part that was under a 10 yr warranty. When I called AAA their automated message said they do their best to repair on the first call. even though I had told them what I believed was wrong, they said i need a diagnostic appointment. They said ** was hard to deal with in getting paid on the part. They came out and determined it was the part that was under warranty plus a fuse that ** ultimately wouldn't cover. I asked the technician if I needed to call ** when he was telling me I needed to pay for the diagnostic appointment which was $130 or so. He was also supposed to give me an estimate with the parts that needed repaired which he did not do, just a receipt that said I paid. He said they would handle it. A week had gone by and I hadn't heard from them after they had my money. So I called and they said it would cost me $170 for them to come back out and fix the microwave. They hadn't called ** and they still didn't have the parts. I had to do make calls, let them know they just left me hanging. They didn't do what they said they would do, it took a month or more to get resolved. I asked them to lower the installation price to $100 for the inconvenience and lack of their follow through and they refused. I sent emails, phone calls and nothing. They are not reliable and not customer friendly. I felt taken advantage of.AAA TV Care & Repair LLC Response
08/12/2022
Greetings,We had a chance to go over the customers interaction. She indeed hand an ** microwave not heating. Unfortunately in this situation, there are MANY parts it can be causing NO HEAT. Magnatron, Transformer, Diode, and Capacitor can all cause this problem, to name a few....there are more! Therefore, since the part list was so vast, we felt the need to diagnose the unit properly to be ACCURATE, AFFORDABLE as our motto states. Once we were onsite, we did confirm the magnetron was bad. The customer is correct, the magnetron does carry a 10 year warranty IFFFFF (big IF) they posses the original purchase receipt. Unfortunately, in this case, they didn't have it. They kept trying to use a delivery receipt (with no purchase information price, date, model, etc.). So, since we were unable to provide ** with a valid purchase receipt, the additional 10 year warranty did not apply. Thus we quoted the customer the full charge for the **********************. Unfortunately, everything is running more expensive these days, thus we could not discount our service for the follow up repair. Thanks, AAAReview from Jo Ann B
1 star12/08/2021
In September, I filled out a company detailed form from the *** tv website explaining what was wrong with our microwave-the door dropped down-we even sent a video. In order to talk to someone, I called repeatedly and was subjected each time to a 5 minute outgoing message.(Eventually, I have learned to navigate through more quickly-*** TV must've bought the same answering service as the ***** I have called several times to an extension that has not been answered once in three weeks. It always goes to voice mail-I have called ****x, maybe more. A technician came out in September, diagnosed my problem which could've been diagnosed from the video. He had no parts on him, citing problems in shipment, and also telling me it was on me to get the hinges. Shipment has been a problem for everyone, so I understand that part, but it felt like a money grab of $119 for a 5 minute visit where they knew the model number and probably the problem without having a solution on hand. I have found the hinges, and I have called for weeks to have them installed, even asking the person who doesn't answer phones to just call with some times. After paying the diagnosis ****, I would like a technician to come out and complete the exchange. This company has received overall good reviews, so I am guessing they are having staffing issues, or some trouble within the company. Small businesses are really struggling right now, and I would like a chance to end this exchange on good terms and change my review. To the owner, please don't tell me to call or email, as this has been unsuccessful and a waste of my time. Should I send a carrier pigeon?
Customer Review Rating
1.63/5stars
Average of 8 Customer Reviews
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