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Business ProfileforM Alexandrunas D Hudoba Dental 1 Inc
At-a-glance
Overview
Business Details
This is a multi-location business.
- Headquarters
- 121 Broadway E, Granville, OH 43023-1303
- BBB File Opened:
- 2/8/2013
- Years in Business:
- 17
- Business Started:
- 4/1/2007
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Alternate Business Name
- Premier Dental of Grove City
- Premier Dental of New Albany
- Premier Dental of Canfield
- Hours of Operation
Primary
- M:
- 8:00 AM - 7:00 PM
- T:
- 8:00 AM - 2:00 PM
- W:
- 8:00 AM - 6:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 9:00 AM - 2:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Dr. Mark Alexandrunas, President/Owner
- Mrs. Jules Alexandrunas, CFO
- Michael Casey, Consultant
- Dr. Radhika Sathyanarayana, DDS
- Contact Information
Principal
- Dr. Mark Alexandrunas, President/Owner
- Michael Casey, Consultant
- Dr. Radhika Sathyanarayana, DDS
Customer Contact
- Mrs. Jules Alexandrunas, CFO
- Additional Contact Information
Fax Numbers
- (740) 587-0198Primary Fax
- (614) 871-0824Other Fax
Phone Numbers
- (614) 871-0088Other Phone
- (740) 983-3151Other Phone
Website Addresses
- (740) 587-0198
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I emailed Premier Dental in Grove City Ohio to confirm they accepted our dental insurance, ***** ******* They emailed back stating they do - in network.
When I called to make an appt for cleaning and exam - confirmed again they are in network. When I arrived for my appt, again confirmed - accepted, in network. When the exam was done, they stated I needed a level 2 scaling vs a regular cleaning, they were not sure I could get the scaling done that day. I asked if they can just do a regular cleaning then as that is what I came in for. They stated as they had already put in the code for scaling with my insurance, they couldn't downgrade to regular cleaning. I asked if my insurance pays for the level 2 scaling and was told ***** does cover 100%, there would be no out of pocket expense for me to pay. They made time to do level 2 scaling that day.
Now I have a bill for $133 as ***** is accepted there, but there are no 'in network providers'. Premier billed $175 for the level 2 scaling. ***** only paid 'up to the average amount allowed' which was $42. I called and explained this to Premier today and the person in billing told me it isn't their fault their system showed 100% coverage and no out of pocket expense to me - and they told me that prior to the procedure - that is what it showed, but after the billing went through they realized ***** only paid $42.
I told them as I was told there would be no out of pocket expenses - why wouldn't they just write off the $133. They said it wasn't their fault their system showed ***** would pay 100% with me having no out of pocket expenses - so I have to pay the $133.
I informed ***** at Premier Dental that it wasn't MY fault THEIR system showed 100% coverage with no out of pocket expenses and it is not right for them to charge me $133 when I was told it was covered 100% with no out of pocket expenses PRIOR to them doing the scaling.
Had I known there would be $133 due by me I would have not done the scaling. ***** was no help
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