Complaints

This profile includes complaints for Nationwide Car Care Centers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nationwide Car Care Centers

  22101 Lorain Rd Fairview Park, OH 44126-3314

• 

  Nationwide Car Care Centers

  5220 Warrensville Center Rd Maple Heights, OH 44137-1912

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024, I took my 2021 Subaru Forester to the Fairview Park location to have the winter tires installed. At the end of the appointment I was informed they accidentally dropped the garage door on the roof and cracked the antenna hub. I was informed they were not comfortable repairing the antenna in their shop, and they would organize with Subaru to have it repaired. After multiple months, no communication occurred with Subaru (which was confirmed with Subaru). After speaking with the shop, their employee Cody continued to explain the "owner would deal with it", but nothing happened. Cody then told me it was best I contact Subaru and organize the repairs myself and would be reimbursed by the shop. After $1900+ in repairs out of my pocket for body work and antenna repair from their shops negligence, I was redirected to an employee at a different location who stated that I was supposed to bring the vehicle back to their shop for repair, and that they would not cover the costs. I was never given this option, and followed the direction of their employee. When I explained this, the new employee stated they had "no responsibility to keep accountability for their employees, and to take the former employee to small claims court". I asked to speak with the owner on numerous occasions and have been denied. Last I spoke to this new employee, he stated the owner was "on vacation" and I was not to contact their shop again. He also accused me of providing fraudulent receipts as there is "no reason the vehicle should ever have gone to Cadillac for service", although this is the certified body shop of Ken Ganley associated with Subaru. He also stated the company would get "lawyers involved" as the receipt states its "from 2021", even though that was the date the vehicle was made and the service date is clearly listed on the recipient. I simply want my money refunded for the damage incurred at their shop, and they are unwilling to communicate or resolve the issue.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from ******* in December of 2024. The engine light came on in April. I called the warranty company and they referred me to Nationwide Car Care. I took the car to Nationwide Care car on April 12th. Bill told me it would be repaired by the following Monday at the latest. Monday I called and Bill stated that it was not ready. I went to the shop on Friday, April 18th, after calling several times. Bill stated that they were waiting for a part from the warranty company. I called the warranty company and a representative stated that the part would be in on the 23rd. On the 23rd I called the warranty company to verify that the part had arrived, the representative confirmed that the part had arrive to Nationwide Car Care and that the repairs should be completed by Friday the 25th. Monday I called the company over12 times, no one answered. I called the warranty company (**********) they verified that the part had arrived and that the final payment was made on Thursday the 24th and that Nationwide had closed the claim. The warranty company attempted to call Nationwide over 4 times but did not get an answer. Nationwide has been paid but has not released my car with repairs completed

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2017 Chevy Cruze to The Nationwide car care center. located a 5220 Warrensville road
  44137. for a check engine light problem.i was intially told that i had a problem with my engine:s turbo charger. and that it would cost $2,000.00 dollars. to fix. The Manager Phil calls back
  and says that the mechanic check the engine over with a camera. and says that the problem is that my engine needed cleaning. and pcv valve and valve cover. to fix the problem. a price of $850.00 was quoted and we negotiated for $650.00 dollars. i left the car over the weekend. because.
  according to Phil, the part store sent over the wrong part. i picked up the car Oct, 21.2024.
  two weeks later , Nov,8,2024 the check engine came back on. i returned to Nationwide car care center and told Phil. the light was back on. and Phil tells me I told you you needed a Turbocharger for your engine. i received bad service and still have the check engine light problem. i had been going to Nationwide for over 20 years but under different management.
  won"t be going back there again. T. Robinson SR.

• Initial Complaint

  Date:06/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9, 2024, I paid $1,451.46 to the Nationwide Car Care Center in Fairview Park, OH to fix a knocking sound on my car. The charge included replacing tie rods, control arms, and a front wheel alignment. See the invoice attached for reference.
  
  I took my car into this location because it was making a knocking sound. My car is a Chevrolet Equinox 2020 and had approximately 19,000 miles on it. The shop completed the repair on May 9 and told me that the alignment had not yet been done, but that I could come back on May 10 to have it done. When I left the lot, my car was making a worse sound than before and sounded like the front end was going to fall off. I immediately turned around and took the car back.
  
  I was told by the office manager Dave that nothing could be done at that moment and that I could come back tomorrow after the alignment was done. Dave said that the car did not have a test drive before I took it off the lot and the next day told me that the issue was the "some bolts were not tightened all the way." I asked for my money back as the car was broken and I was allowed to take it off the lot in a dangerous condition. The shop refused.
  
  The next day, I came back to pick up my car. Dave said the alignment was done and my car was fixed. However, I noted as soon as I left the parking lot that the same knocking noise was still happening. I told Dave and he said they would look at it again. After taking another look at my car, Dave said there was "nothing they could do" as they did not know what was wrong.
  
  I took my car to another garage and was told that the tie rods and control arm should not have been replaced. The real issue was that the front left wheel stabilizer was loose. This cost $384.00 and completely fixed the problem. In addition, the new garage said that the alignment had never been done by Nationwide Car Care Center.
  
  The Nationwide Car Care Center has refused to help me, says they can do nothing for me, and will not refund me my money.

  Business Response

  Date: 06/15/2024

   Out of good customer relations we have decided to settle with are customer.She is very happy. Thank you bill ****** ************.

  Customer Answer

  Date: 06/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** *****
  

  Hi Melissa,

  
  

  I wanted to reach out in regards to the below case. I want to confirm that I received the $1,000 refund from Nationwide Car Care Center. I was unable to confirm this while the complaint was still active because I had not yet received the refund in my account.

  
  

  I consider myself satisfied now to close the complaint.

  
  

  Thank you, 

  ******** 

   

  
  

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had car towed here due to a broken brake line and was unable to drive the car. It was Saturday, and I needed the car for work and school, so decided to give this place a chance, in spite of some of the negative reviews. In the days and week after,I noticed that my brakes didn't feel right.They felt spongy and I had to really push down to get the car to stop. I didn't trust Nationwide to repair it. My girlfriend's dad works out of town at an auto shop and we decided to take the car there.I shouldn't have driven the car & it took me 3 hours to drive a normal 1 hour and 15 minute drive because of the brakes. When Nationwide replaced the break line they never bled the line of air, putting me at risk of an accident. I had to pay to have the other shop bleed the line and fill the brake fluid properly. My mom spoke to Dave the Manager at least 3 times trying to give the shop the opportunity to make things right regarding the brake issue described. 11/30,12/1,12/5.We sent them the receipt and proof of work from other shop. Each time she got the brush off stating that he could not reimburse me even the 69.00 that I paid to have the brakes bled because it had to go through Corporate. In the 3rd call he once again said he hadn't heard anything from Corporate and that there was nothing he could do.He told her that he had children to feed and wasn't going to get fired for authorizing a refund. She asked for a number to contact Corporate herself and he told her that wasn't a possibility. She told him that if we didn't hear back by the end of the week that we would contact the Better Business Bureau.He then stated he didn't appreciate her threatening him. She explained that it was not intended to be a threat, &was giving them an opportunity to make the customer whole, and if they were unwilling to do it, we would have to move on to the next step in the process to try to gain some satisfaction. He then stated, "what is your name and number again? I don't think I even have it. "

  Business Response

  Date: 12/18/2023

    We offered her $69 dollars back.needs to call dave back.

  Customer Answer

  Date: 12/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ********
  
  
  
  
  

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mechanic did not screw in water pump which caused the car to overheat and make the Head Gasket blow. Nationwide refuses to give me a receipt showing the work they did on the car including adding a head gasket sealant trying to cover the poor work performed, The Owner Bill said that all the mechanics that worked on my car were fired but still wont fix the work.

  Business Response

  Date: 10/22/2023

  Please stop in at your earliest convenience and I will be happy to reprint your reciepts for you and also discuss the issue with your vehicle.

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/8/22 my car started overheating. I took the car to Nationwide Car Care. They told me the computer codes showed bad thermostat, and a bad catalytic converter. When I brought the car in to be worked on, the only leak it had was slow antifreeze/coolant. There was no smoke at anytime from either engine or rear, and the only issue on the dashboard was for Overheating, and it showed symptons of some electrical as well. He told me I would need a new battery for it. He told me he would have all the work done by Thursday by Noon. At 1pm (making me miss an appointment), he takes me out to the garage to tell me my Turbo was not hooked up, and hadn't been for a while. (This is a part he had to remove to put in the catalytic converter, but he didn't notice it being unhooked before hand, only after he put the turbo back on). At this point the engine itself is smoking, he told me that was due to a oil leak from the turbo that 'was there when I brought it in. That was a lie, my car did not leak oil, and I had kept up with the oil changes with a company that always told me if there were any leakages of any kind, and the only leakage before was of coolant. Strangely he point out the oil on my engine, but it was all fresh oil. He said that wasn't true it was old oil, and then told me I would have to get a new Turbo put on the car, and was wanting another $2000 or more to do that. After he had done the repairs, it was billowing out white smoke from exhaust. He told me that was also because of the Turbo and it needs replaced. I found out white smoke is a symptom of coolant getting in the exhaust, head gasket leak. I used ****** while at the shop ran it for 20 minutes and the white smoke quit. He told since I could not afford the Turbo that I could take it home till I could. This caused worse problems. The car runs but can't but can't be driven due to oil pouring out and burning. The car at least was at least drivable before I took it there. Now it isn't.

  Business Response

  Date: 11/21/2022

  TellNovember 21st 2022
  
  
  Complaint
  #********
  
  
  
  Mr. ******;
  
  
  We
  have been in business since 1981 and have serviced families and their
  vehicles in the greater Cleveland area with honesty, integrity and
  pride. While it is unfortunate that Mr. ******’s vehicle
  has deeper issues that ultimately caused the failure to the
  thermostat and the converter, we have attempted to help resolve the
  additional repairs at a very low cost to keep good customer
  relations.
  
  
  
  
  Respectfully,
  
  
  Nationwide
  Brake & Tire 

  Customer Answer

  Date: 11/23/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  First, I would like to state, that Thomas is working with me to correct issues on my automobile.  However, I must add, Thomas, not the last technician he had work on my vehicle were at the address previously when work was done.  Furthermore, NONE of the employees that were there when work was done to my car were there, most likely permanently by the sounds of it.  Also, while I was waiting for my car to be looked at, and repaired, there was at LEAST a dozen other cars returned to the shop, who had been in during the times I was (In fact quite a few of us recognized see each other before).  These were consumers who were also very upset with results, along with information not being documented, and sloppy work being done as well.   I really do applaud Thomas, as he was working his *** off to try and correct items (while seemingly denying responsibility of the business it self.).   The fact is however, with just the results of the traffic that was there on that particular day, should have been enough for someone to say 'Hey, we are sorry, we had apparently some bad apples working here that made a gross number of mistakes', in other words take ownership of the problems, instead of trying to say, like you just did here in your response, and in Thomas' as well, that they can't be responsible for things that 'coincidentally broke at the same time.

  While Thomas was making it correct, it became very apparent that there was work done that had not been documented, such as an Oil change that was done, and tube that was replaced, and then recommendations in the their notes, that WAS NEVER brought to my attention.  

  While there is still an issue with my car, at least it is drivable for the moment, and I feel better that Thomas is helping make things correct.  Just take responsibility for yours or your employees mistakes, make it right, and keep people like are all on the pages and yelp and other places about the mistakes.  If someone would of done that with me from the get go, I would be like ok, we all mistakes, let see what we can do to correct it.

  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ***** ******