Customer ReviewsforSuperior Hyundai North

The dealership sold me a defective vehicle (needed the entire engine replaced at ****** miles), then spent 3-4 months trying to make my life a living h*** to actually file the warranty claim. I was asked to come into the dealership at least 15 times, spent at least 20 hours sitting in their waiting room, and was told visits would only last 15 mins, only for them to end up taking an hour and a half to two hours.To top it all off, they charged me a damage fee for a rental car (they said it looked like it had been hit by a shopping cart) that existed before I even obtained the rental car, with no dispute mechanism in place, in order to make some of the money back that they couldn't make by overcharging me for repair work on my warranty claim. The rental car that, by the way, they claimed was full of gas when I took possession, only for me to have to walk back in to tell them it was only half-full. That should have been the tell that they were going to try to take advantage of me.This is a dishonest business. At every turn they went out of their way to make the warranty claim process difficult. Do not purchase a car, new or used, at this dealership. The car in question was our third Hyundai - they won't be selling me a fourth.

We appreciate each and every one of our customer and only required **************** to come in as required by Hyundai Motor Warranty process for the engine replacement. While we do understand that this process is lengthy and inconvenient to customers, it is dictated by Hyundai Motor America not Superior Hyundai North, we facilitate the repair and inspection as prescribed by Hyundai. We have voiced our concern to Hyundai regarding this process and the inconvenience it imposes on our customer but as of now they have not been open to adjustments. After doing some research regarding the loaner vehicle damage it appears that **************** was never charged, each customer is encourage to inspect the vehicle thoroughly and this damage was not brought to our attention prior to being loaned out. We do apologize that **************** felt we were looking for some type of a way to earn money on his warranty work as that is not the case, Hyundai reimburses us directly and there is no need for us to look for additional funds from the customer. It is our goal to try to make this process as painless for the customer as possible, if we came up short in this case please know it was not our intention this process has many steps and it is quite involved and we are always aiming to improve.