ComplaintsforSuperior Hyundai North

• Initial Complaint

  07/06/2023

  Complaint Type:

  Billing Issues

  Status:

  BBB unable to locate business

  More info

  Consumer credit transaction date: 10/09/2019. This is a constitutional violation claim, as the buyer, as borrower's right to due process notice and being provided an opportunity to be heard was denied. The original contract was a non-negotiable contract and delivered in trust to Superior Hyundai North located at **** Dixie Highway, Fairfield, Ohio *****. The dealership or bank converted the contract to a negotiable instrument/bond without the consumers knowledge and written consent, and has never provided a copy of the completed contract. Dealership and/or both took a security interest in the contract, in addition to placing a lien on the vehicle. A security interest and lien are considered a purchase and a taking of property, see ORC section 1301-201. To take property, the dealership or bank were required to be a purchaser for value, & has never provide the required consideration, by crediting the borrowers account of by releasing the funds in the form of a check to borrower. The dealership & the bank have acted illegally by taking legal owner of both the contract and the note, and not proving the borrower consideration, and only permitting use of the vehicle, including liable for maintenance, repairs, insurance, etc. All contract terms are required to be clear and unambiguous, under the principles of the four corner rule, and mirror image rule that states that the acceptance of an offer must exactly match the terms of the offer. If any new or different terms are introduced, it is considered a counteroffer rather than an acceptance. The dealership and/or the bank attached an endorsement which altered the borrowers rights and obligations under the contract, as the offer was for an exchange of consideration, & the altered contract funded the loan, & the concealment of this material information means that the contract was never consummated and grants the consumer the right to rescind the contract in whole or part, & the right to be made whole. This is fraud-in-factum.

• Initial Complaint

  02/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This dealer is dishonest and charge customers for jobs or parts that are in good condition. My car which is under warranty and has had an a/c problem from the beginning, with a part that they refuse to replace because of the extensive labor. About a month ago I took it again after 5 other attempts and they finally agreed to exchange the part but they had to order it When I picked up the car it wouldn’t work properly, I left it over night and next morning they said a starter plug needed to be replaced and they wanted to charge me $290. The part had been clearly tampered with, of course I couldn’t prove it but I refused to get it fixed there. My father in law replaced the broken plug for $10. Monday my car was serviced and I had to leave it for 2 days, the dealer gave me a rental car, I had to provide my credit card so a deposit could be secured. Today I was charged $38 for gas for the rental (about 5 gallons) something they never mentioned and it was clearly their responsibility. On top of that I was charged $163 for an a/c flush that wasn’t “covered” by the warranty. The job they performed was choppy and very careless. The dashboard had to be removed and when they put it back it was scratched and dented in several places. The cover of the plugs is broken and the doors and chairs are full of grease and dirt and parts (screws and bands) left under the chairs, which makes you wonder if they even put everything g back in place. I complained about the rental charge and the poor condition of the job but as usual, they didn’t accept any responsibility and kept blaming the workers. This dealer has to be held accountable for their poor customer service but mainly for their lack of professionalism and their sneaky and corrupt actions.

• Initial Complaint

  11/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hyundai offers a bumper to bumper 100,000 mile warranty on engine and drive train - our **** Hyundai has about 88,000 on it when the engine died and we had it towed to Hyundai North here in Fairfield - then a week later they tell us the engine needs to be replaced and want us to pay 25% of the total bill for a WARRANTED item - also we will be out hundreds of dollars for a rental car so that we may have reliable transportation to and from work - that will most likely wind up being over $800 or more as we still do not have our car back - it was towed to them around Oct. 23 - it took them over a week to diagnose the issue and the car is still there and they are saying they do not know how much longer it will be there - meanwhile we continue to wait and to pay for a rental from them

  Business response

  11/20/2021

  In your claim, you state that the vehicle was purchased with a “Bumper to Bumper 100,000 Mile Warranty”. Actually , the warranty offered to the original purchaser is a “10 Year 100,000 Mile Powertrain Warranty”. It appears your vehicle was purchased second hand (and not from us) without additional coverages. Hyundai provides “5 Year or 60,000 Mile Coverage” to non-original owners who did not purchase the vehicle under the Hyundai Manufacturer’s Certified Program which you did not. Fortunately for you, even though your vehicle is beyond the warranty termination date, the Manufacturer has offered to cover 75% of your repair as a goodwill gesture. If you feel that this offer is unsatisfactory, you can reach out to Hyundai (the Manufacturer, not the Dealer) directly at ###-###-####.
  
  As far as the time it takes to process your vehicle, we strive to get to every customer as quickly as possible.  Your vehicle was towed in and while we recognize the significance of your vehicle not being drivable, we do have to address our scheduled appointments first.  Once your vehicle arrived, we put it in sequence with our other non-appointments, this is normal procedure and it does take some time as we are currently booking appointments approximately a month out.  Looking at our log of work we believe your repair should be done in about 7 days.  We apologize that this process is not faster but we are doing our best in the current environment.
  
  

  Customer response

  12/07/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ***** ******

  Problem:
  December 4 2021 - I filed a previous complaint about their failure to honor their 100,000 mile bumper to bumper warranty - our engine needed replacement - they had our car for around 10 WEEKS -= we are out over $1000 for a rental car and they charged us $2800 in repair charges - some warranty huh? I have never received a response for my original complaint so I am filing another complaint today to pursue this matter further.
  
  
  Desired Outcome:
  reimburse us for all charges - warranty service $2800 - rental car $1000
  

  Business response

  12/09/2021

  Date Sent: 12/8/2021 8:20:13 AM
  We responded to the Customer's original complaint filed under #******** on 11/20/21. The original complaint response which we copied below from the BBB website indicates that it was read on 11/29/21 as noted:
  
  This message originally read on 11/29/2021
  In your claim, you state that the vehicle was purchased with a “Bumper to Bumper 100,000 Mile Warranty”. Actually , the warranty offered to the original purchaser is a “10 Year 100,000 Mile Powertrain Warranty”. It appears your vehicle was purchased second hand (and not from us) without additional coverages. Hyundai provides “5 Year or 60,000 Mile Coverage” to non-original owners who did not purchase the vehicle under the Hyundai Manufacturer’s Certified Program which you did not. Fortunately for you, even though your vehicle is beyond the warranty termination date, the Manufacturer has offered to cover 75% of your repair as a goodwill gesture. If you feel that this offer is unsatisfactory, you can reach out to Hyundai (the Manufacturer, not the Dealer) directly at (800) 633-5151.
  
  As far as the time it takes to process your vehicle, we strive to get to every customer as quickly as possible.  Your vehicle was towed in and while we recognize the significance of your vehicle not being drivable, we do have to address our scheduled appointments first.  Once your vehicle arrived, we put it in sequence with our other non-appointments, this is normal procedure and it does take some time as we are currently booking appointments approximately a month out.  Looking at our log of work we believe your repair should be done in about 7 days.  We apologize that this process is not faster but we are doing our best in the current environment.
  
  We stick by this original response to his complaint.

  Customer response

  12/09/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ***** ******

  More corporate bull**** - figures - just an FYI for the future car buyers - DO NOT PURCHASE A HYUNDAI
  
   
  
  Also, if they say they covered 75% why were we not given an itemized breakdown on all of their COSTS and LABOR?  They are merely hiding the facts - according to them based on our 25%, the total cost would far exceed the cost of almost a fairly new Hyundai over $12,000!

  Problem:
  We had our Hyundai ******* in their shop for major repairs and have received our car back and made our payment for their lack of warranty coverage. However, when our son went to obtain our registration papers; owner's manual and other important documents from the glove box it was completely empty!!! I think they need to replace the owner's manual as well as pay me for having to pay to have Ohio replace the stolen registration papers.
  
  
  Desired Outcome:
  Replace the owner's manual - pay for us to obtain a copy of the registration
  
  

  Business response

  12/20/2021

  Our people have access to all the technical material necessary to address any vehicle concern; therefore, there is no reason for them to access an owner’s manual in a vehicle. We are done dealing with this customer and suggest he take any future concerns regarding his Hyundai to another facility.

  Customer response

  12/20/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  

  RIDICULOUS BUT EXPECTED!  HOW CAN WE DROP OUR CAR OFF - REGISTRATION AND OWNER'S MANUAL IN THE GLOVE BOX BUT WHEN THE CAR FINALLY COMES BACK OVER 10 WEEKS LATER BOTH ARE MISSING AND THE WE GET THEIR STUPID AND CHILDISH REPLY - IF YOU ARE READING THIS NEVER, NEVER, NEVER BUY OR DEAL WITH HYUNDAI IN ANY WAY SHAPE OR FORM!

   

  NOW YOU CANNOT SAY YOU WERE NOT WARNED!!!

   

  Regards,
  
  ***** ******
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩