Business ProfileforJeff Wyler Fairfield Auto Mall

I brought my **** *** ******* in on Feb 23, 2024 to be checked after receiving notification of a recall campaign for the vehicles engine. According to the recall an engine compartment fire can start while driving, and the recall stated engine smoke and/or the smell of burning oil were causes for concern. The remedy was for *** to replace the engine. Since my vehicle was experiencing both, I scheduled the appointment. I mentioned the smoke seemed to be coming from the rear of the engine, and that it was burning through oil but I never had any oil spots on my driveway. (They specifically asked about this.) I was told that after a complete inspection my vehicle did not qualify for the recall as something else was causing the problem, namely a leaky seal around the oil pan. I asked them how an oil pan leak would cause engine smoke instead of oil spots on the ground, and they assured me it was possible. Since they are certified candidates I took their word for it and paid $369.64 to have it repaired. By the time I got home the engine was smoking again, so I turned around and returned to *** to show them there was still a problem. They assured me this was just residual oil burning off the engine and it would stop in a few days. That was a month and a half ago, and now I've started to noticed oil spots under my car where I hadn't before I brought it in for service. There is clearly a larger issue with the engine than an oil pan leak, but the fact that they somehow missed this during a complete engine inspection due to a recall does not fill me with confidence that they will be able to fix the issue. Therefore, if they will not replace the engine that was recalled for the exact issues it is having, I would like to have the $369.64 I wasted on a service that fixed nothing (if anything, the problems have got worse) refunded in full. (Note: I am unable to include the recall notice in with attachments because they took my copy and did not return it.)