ComplaintsforKMR Training Center & Driving School, LLC

• Initial Complaint

  09/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 1, 2022, I paid KMR Driving School $192 for 2 hours of driving lessons for my nephew. The school never gave him a lesson. The school never called to schedule a lesson. The school did not give our money back when requested on August 18. More than 2.5 months later. My nephew had to leave for college, but they refused to give the money back or schedule a lesson. The owner, Kalena M R*******, is a liar and a fraud. She has ripped off many people in the past. Just look at the reviews on the Internet. Her niece works at the desk. When we stopped in mid-july to inquire about the lesson, her niece said, "we have been backed up, we will get in touch with you soon to schedule". They never got in touch with us. On August 18, Kalena lied and said "you didn't show". But her niece had said, "we never got in touch with you, your phone was busy". I feel bad for her niece. Her Auntie Kalena is a crook. Kalena R******* frequently steals from customers and never provides the lesson they pay for and never refunds the money. She always lies and falsely claim, "you didn't show for your appointment". But, the truth is, they don't call to schedule and don't give the lessons that are paid for. Many people have reviews of KMR on the Internet with the same complaints. We suggest everyone, file a complaint with the FTC for her fraudulent behavior. Charge-Back credit card transactions. Keep posting complaints about her on **** and ****** *********. I want my money back.

  Business response

  09/13/2022

  The owner is currently in the hospital please allow her more time to respond to this message she’s been hospitalized due to Covid and diabetes she should be back next week or the following week she is going to definitely respond we have validation to respond to this complaint thank you for your understanding

  Business response

  09/22/2022

  
  Good Evening, 
  
  
  KMR Driving School would like to respond to the negative and false allegations that has been submitted in reference to complaint no#*******.  To begin on a legal aspect of this the student is above the legal age of 18 yrs. old & per our attorney we should not be disclosing any information to the so-called Uncle/Dad.  When he registered, he stated he was his Dad then it went to Uncle so that is false information for start. **** registered for (2hrs) Private Behind the Wheel lessons on 6/1/22 @ 4:22pm (we have video/audio) evidence if needed to support our case on how demanding the Uncle/Dad has been towards myself (Kalena) and staff. He is upset because they missed both appointments that were scheduled for ****. Our office attempted numerous times to call (437)-900-7373 which he wrote on his registration paperwork plus our systems send automatic email reminders which was sent to his email [email protected] within 24hrs of each appointment (see attached policy) we keep a folder for each student along with a profile on each student in our computer system with running notes each time a student calls we all staff enters notes into the system  so all staff will be able to see when students call if we need updated info etc when he came into office, we confirmed all his information (phone number/emails) were correct? He confirmed "Yes". He became outrate that they missed the appointments.  I explained to him to we did attempt numerous times to call/email unable to contact him/student.  We explained our policy that it's a $35 NO Show fee which he missed both appointments even after giving them another opportunity to come to the rescheduled appointment after missing initial appointment.   We have this policy in place because we have so many students eager to start there BTW lessons and we could have put another student in his place.  Bottom line is he doesn't agree with our KMRDS policy & he is upset and demanding his money back which on all our paperwork it clearly states, "NO REFUNDS" and Receipts. (see agreement HE SIGNED) agreeing with ALL "TERMS" KMRDS doesn't appreciate all the threats made about bashing us on ******, ********, ETC once he begins with the threats, we no longer would like to engage doing business with disrespectful individuals.  We been in business 13yrs we rarely have dissatisfied customers. KMRDS try's our best to make all our customers satisfied if anyone ever has any concerns, we do our very best to resolve any matters if any customers our unhappy to make them happy.  As you see in his statements all he is doing is being very negative and bashing our business.  If he continues to do & write negative comments on ******, ********, etc. any social media we will contact our attorney to move forward with suit.  

  If you have any questions feel free to contact me directly.

   

   

  Respectfully Submitted
  
  
  Respectfully Submitted,
   Kalena M. R*******, President/CEO
  
  
  
  

• Initial Complaint

  08/10/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  For my first driving lesson, I had to pay up front $192 but that was not the issue. It took very long to schedule an appointment so I had to keep contacting the driving school with emails and phone calls. Finally, I was scheduled a lesson and the instructor was late for my first lesson and he was eating a pickle in the car and he was using profound language and sharing more information about himself than I wanted to know. He also began to say that I talked “white” and “proper”. I shared this experience with my mother but I still had to finish a few more lesson in order to get my driver’s license. So, I added 2 lessons and paid $372. I waited and finally got it due to a cancellation. The instructor was late and he didn’t even have the car ready. Now, I’ve been waiting for about a month because they give me last minute appointments at different times from what I gave them and I told them I will be going back to school soon so I can do the times they give me. I just want my money back

  Business response

  08/27/2021

  Please see attachments & office notes in which we keep track of all phones calls, cancellations etc..... Ms ******** "NO SHOWED" for a few scheduled appointments or cancelled the same day.  KMRDS policy is clearly written on all paperwork Ms. ******** read & signed?  Our "NO REFUND POLICY "is also on all KMRDS paperwork. KMRDS provided services as agreed to Ms. ******** and its very unclear in why she would make such false allegations as if we did not complete all services, we actually provided her with additional hours for driving plus did not charge her the cancellation fees per our policy of $35 each time she cancelled or no showed.  This has been verbally explained to her & it has been provided to her in which she read & signed.  I actually myself explained to her our policy and informed her she actually rec'd additional hours in which we was not going to charge her for.   (IF NEEDED I CAN ALSO PULL PHONE CALLS ON THE DAYS SHE CANCELLED) WE DO ADVISE OUR CLIENTS CALLS CAN BE RECOREDED IF NECESSARY)     

  OFFICE NOTES-SEE BELOW 

  MS. ******** HAS COMPLETED ALL BTW 6BHRS PAID FOR (5/28/21, 6/14/21, 7/6/21)  PLUS PROVIDED ADDITONAL DRIVE TIMES EACH LESSONS 

  REC'D A CALL FROM MS ******** 8/3/21 STATING SHE NEEDS TO CANCEL HER BTW AUG 4TH DUE TO WORK, SHE IS ASKING IF SHE CAN GET A SCH'D A WEEK IN ADVANCE FOR HER JOB Aug 3, 2021 Crystal B*****

  CALLED MS ******** 7/22/21 REGARDING HER BTW APP JULY 24TH, SHE STATED SHE WILL NOT BE AVAIL ON THIS DATE AND NEEDS TO RESCH Jul 22, 2021 Crystal B*****

  REC'D AN EMAIL FROM MS ******** 7/15/21 REGARDING HER SECOND BTW, SHE STAED SHE IS OWED ONE MORE LESSON AND WAS REQUESTING A REFUND, CRYSTAL EXPLAIN TO HER THE OFFICE POLICY OF NO REFUNDS AND ALSO TOLD HER THAT WE WILL GET HER SCH'D
  

  FOR HER LAST BTW, MS ******** STATED SHE WOULD LIKE A MORNING BTW APP Jul 16, 2021 Crystal B*****

  MS ******** COMPLETED HER BTW 7/6/21, FOLDER WAS FILED IN THE ADULT PRIVATE BOX Jul 9, 2021 Crystal B*****

  REC'D PRIVATE REG. PKT SCH FOR 4HRS BTW FILED FOLDER IN BTW BOX 6/23/21 Jun 23, 2021 Kalena R*******

  REC'D REG PKG BTW FORM AND COPY OF TEMPS VIA EMAIL 6/21/21, FOLDER WAS PLACED IN MS KALENA BOX FOR SCH'D Jun 21, 2021 Crystal B*****

  ***** CALLED 6/15/21 AND PAID $369 POS# ****, FOR 4HRS PRIVATE BTW, REG PKG SENT 6/15/21, NEED REG PKG AND COPY OF TEMPS BEFORE SCH'D, FOLDER WAS FILED IN THE BTW BOX UNTIL ALL REG PKG IS REC'D Jun 15, 2021 Crystal B*****

  REC'D ALL REG PKG BTW FORM AND COPY OF TEMPS 5/28/21, FILE WAS PLACED IN MS KALENA BOX FOR SCH'D May 28, 2021 Crystal B*****

  MS ******** CALLED 5/26/21 AND PAID $189 POS#**** FOR 2HRS PRIVATE BTW, REG PGK SENT VIA EMAIL 5/26/21, NEED REG PKG COPY OF TEMPS AND BTW FORM BEFORE SCH'D, FOLDER WAS PLACED IN MS KALENA BOX FOR REVIEW May 26, 2021 Crystal B*****

  Customer response

  08/30/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ***** ********
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩