ComplaintsforBuckeye Tool Supply
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Complaint Details
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Initial Complaint
09/14/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered ordered a Lithium battery: ECHO CBP-58V20 thru Amazon Prime. Cost was $163.34. The battery was received on June 7, 2023. I used the battery for approximately one week. When I attempted to recharge it the battery was fully discharged and would not recharge. The battery is a total loss after just one week of service. When I contacted the manufacturer I was told I need to contact the dealer that sold the battery. I have determined that dealership is the Buckeye Tool Supply. When I call their published contact number I get a message saying their phone messaging service is not set up - I have been unable to contact them.Business response
09/15/2023
Hello Mr ******,
We have retrieved your order information:
Amazon order # *******************Since this order was placed on amazon.com, you will need to process this return/refund through your amazon account. Please log into your amazon account and follow the steps for the return process. Once we receive the return we will validate the return and issue a refund. Please let us k now if you need any other additional information. We have included a screenshot with your order information.
Thank you,
Buckeye Tool
Order details Order ID: # *******************Your Seller Order ID: # ******* Edit
Go back to order list
Print packing slipRefund OrderRequest a Review
Order summary
Ship by: Thu, Jun 8, 2023
Deliver by: Tue, Jun 13, 2023 to Thu, Jun 15, 2023
Purchase date: Wed, Jun 7, 2023, 10:57 AM PDT
Shipping service: Free Economy
Fulfillment: Seller
Sales channel: Amazon.com
Ship to
*****
Address Type: Residential
Contact Buyer: *****
Order contents
Status Image Product name More information Quantity Unit price Proceeds
Shipped
Battery, 58V Series, 2.0Ah Capacity
ASIN: B016J90LKY
SKU: 130345005DG9 Condition: New
Order Item ID: ************** * $163.34 Item subtotal:
$163.34
Item total:
$163.34
Package 1
Action on package 1
Edit shipmentPrint packing slip
Ship date
Thu, Jun 8, 2023
Carrier
USPS
Tracking ID
**********************Customer response
09/16/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ******
Initial Complaint
05/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I purchased a lithium battery,they shipped it to me without the lithium warning label.when I shipped it back,it cost 14.99.they don't pay for return shipping nor did they pay extra due to lithium. My package arrived with no warning label was in direct sunlight. I do have the photos to prove it. Lithium batteries will start fires.Initial Complaint
02/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Order status changed Hi ****, The status of your order #***** has changed to "Shipped". Order details Order total: $112.59 USD Date placed: 20th Jan 2023 Payment method: Braintree (PayPal) Products shipped 6-Pack of Shindaiwa Genuine OEM Replacement Speed-Feed 450 Trimmer Head 7mm Arbor 28820-09000-6PK **** HildenBusiness response
02/27/2023
Hello ****,
We apologize for the delay, we are have an issue with our shipment of these trimmer heads, which did not come with the adaptor fittings. We are having some shipped to us in order to complete our orders. We apologize for the delay. We would like to offer you a discount and will also ship the (6) sets of adaptor fittings. Please let us know if this is an acceptable solution to our mistake.
Again, we apologize for the error, and we would like to offer a $25 refund, and the 6 adaptor sets, once these arrive. Please let us know what you would like for us to do.
Thanks you,
Buckeye ToolInitial Complaint
08/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have attempted to contact Buckeye Tool Supply two times by telephone 1-440-510-8023 on 18 August 2022 and 22 August 2022 each time a message came on with the following " we have not activated a voice mail, try again" then them hang up. I emailed them twice and the email was returned. Undeliverable. I want a return label for two items and a credit to my credit card. Order numbers are *************; *************. For (2) Spool Housing. The wrong size, will not fit, spool falls out of the Spool Housing for a Black and Decker Edger. I can be reached at ************ or email **************** if you need to contact me. ******** ** ** ******* I will attempt to attach the letter that I was not able to send by email. Additionally, Buckeye Tool Supply's email does not work.Business response
08/23/2022
Hello Mr. ******,
We have researched your orders on walmart.com and have issued (2) refund, $11.92 each, and you should receive the credit within the next 5-7 business days.
Thank you,Buckeye Tool Supply
Initial Complaint
08/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchase date was 7-25-22. Item received was not what was pictured on the website. I wanted a refund, so I emailed the company several times with no response. I called the telephone number listed several times and was told the number was not accepting voicemail. I returned the product with the included slip, checked that I wanted a refund. Returned item was delivered on 8-1-22. I still have not received any response to my emails or refund to my account. I paid $23.47 for the product. I then paid $5.90 to return the product.Business response
08/19/2022
Hello Ms. ****,
We apologize for the lack of service for your order. We have researched your information and have issued a full refund in the amount of $23.47, which will be credited back to your CC.
Please see attached screenshot for the refund information.
Thank you for your patience,
Buckeye Tool Supply
Initial Complaint
06/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an online order with Buckeye Tool in Eastlake 2 weeks ago and have tried to call them 20+ times to get an update. No answer, no voicemail available, no response to email, nothing. I ordered and paid for a $200+ part for my table saw. Nothing to date.Business response
06/28/2022
Hello *******,
We have looked into your order and it is scheduled for delivery either today or tomorrow, via UPS # ******************, please see attachment.
We reviewed transit time and your order falls in our 5-8 day delivery window. Your purchase date was 6/22. Please let us know when you receive it.
Thank you for your patience.
Initial Complaint
06/03/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order on their website on 5/22/2022 and have not had any info about shipment and site says "awaiting fulfillment ". I have tried numerous times to call the number listed but there is no answer. I have also tried to email and message the company but have not gotten any response. I order parts from them because I was in need of them ASAP. I would just like a complete refund so that I may get them elsewhere.Business response
06/03/2022
Hello Mrs. *****,
We apologize for the delay, but we have issued a full refund in the amount of $ 150.98, which will be applied to your credit card. Please allow up to 7 business days, but is usually much quicker.
Again, we apologize for the inconvenience.
Thank you,
Buckeye Tool Supply
Customer response
06/03/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *****Initial Complaint
06/01/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Order Confirmation (#*****) order sent in On Friday, May 13, 2022, 08:13:08 AM CDT received part. was supposed to fit my sb-1850BN BOSTITCH It does not. Not sure what Bostitch gun this is for. there are no markings on the case to reflect the actual part number. item does NOT look like item pictured on original order confirmation email. by email I asked for a shipping label to return this for a full refund.may 23 may 27 june 1 no reply. I did call the number for Buckeye 3 times and no answer went to voice mail which is not set up to receive messages.Business response
06/03/2022
Hello Mr *********,
We have reviewed your purchase, please see attached. The listing states in the title that this case fits the Stanley Bostitch SX1838 nailer. Please return the item to:
Buckeye Tool Supply
34490 Melinz Parkway Unit A
Eastlake OH 44095
Once we receive the return we will issue a full refund.
Thank you,
Buckeye Tool Supply
Initial Complaint
05/14/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered Porter Cable PLATEN ********* on Buckeye order number *****, 28 April 2022 and received email confirmation. Received wrong part PAPER PUNCH ******** on 2 May. Packing slips were included for my missing part and the incorrect punch addressed to Mr. ******* ***** ******. Attempted to contact vendor 2, 4, and 6 May by email and vendors' website without response. Called 9, 10, 12 and 14 May with no answer from vendor and message that voice mail was not set up. I do not have another way to contact vendor beyond the website "contact us", phone number which is not answered and no means of leaving messages, and email explanation which has been ignored. I would be happy to accept the correct part PLATEN *********, or have a refund of $10.81 issued to my credit card, and have asked for an RMA to send back the incorrect item. I have stated these options multiple times and given a date after which I would seek further action, publicize the lack of response and incorrect charges. Please see attachments for acceptance of order, example of request to vendor, packing slips, photos of incorrect part and desired part. Thank you!Customer response
06/01/2022
Dear Ms. Angel,Thank you very much for the efforts of you and your colleagues at the Cleveland BBB office regarding my inquiry ******** on Buckeye Tools for shipment of an incorrect part and refusing follow up contact.I received an order status change notice from this company late last week stating that a refund would be issued to my credit card. A refund was in fact posted to my account on Friday 27 May and has appeared complete when I checked today. This is a satisfactory resolution to my inquiry and I now consider the matter closed. I am convinced that there would have been no response from this company without your efforts.Thank you sincerely for your help!Regards,*** *******Initial Complaint
04/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 4-24-2022 I ordered a string trimmer from Buckeye Tool Supply. They offered one without battery and charger. I ordered the one with battery and charger. When I opened the box there wasn’t a battery or charger. The trimmer without battery & charger was $72.39. I payed $172.39 and didn’t get a battery or charger. How am I supposed to use this trimmer without a battery? I feel that I’ve been ripped off for $100.00. I would like a battery and charger or $100.00 refund. I’ve tried to call 3 and Buckeye Tool Supply never answered, and their voice mailbox isn’t set up.Business response
05/13/2022
Hello Steven,
We have reviewed your request, and we apologize for the confusion with the product details with your purchase. We have issued a full refund in the amount of $ 172.39 (Please see attached). Please expect the refund in the next 5-7 business days. Also, please keep the string trimmer, for your inconvenience.
Thank you for your understanding,
Buckeye Tool Supply
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Customer Complaints Summary
30 total complaints in the last 3 years.
4 complaints closed in the last 12 months.