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Business Profile

Fast Food Restaurants

The Wendy's Company Headquarters & Corporately Owned Locations

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for The Wendy's Company Headquarters & Corporately Owned Locations's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Wendy's Company Headquarters & Corporately Owned Locations has 253 locations, listed below.

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    Customer Complaints Summary

    • 222 total complaints in the last 3 years.
    • 57 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 9th, 2025, at 9:23 PM, I purchased food from *******, located at ****************************************************************************************************. While enjoying my burger, which had only toppings and no bun, I bit down on something very hard in my meal. After spitting out the food, I discovered a broken piece of hard plastic along with a fragment of my tooth. I examined the items and showed them to a family member, feeling instantly disgusted and angry.Although I realized it was after hours, I attempted to call to leave a message. I then searched for contact information and found an email address for customer service. I sent two emails, hoping for a response. After a week with no reply, I followed up with another email. Still receiving no response, I called the ***** number. On June 2 , 2025 at 0800 I spoke with a representative about my complaint, and they informed me that they would forward my case to the district manager. On June 6, 2025, at 8:30 AM, I engaged in a conversation with District Manager ****** *** about my situation. I outlined the necessary steps to resolve the issue as advised by my dentist, along with the associated costs. Mr. *** acknowledged my request for reimbursement of my out-of-pocket expenses and mentioned that he would send the information and follow up with me. I also sent pictures to the number provided by Mr. *** of the item and proof of purchase .On June 20, 2025 at 1104 AM, I missed a call from ****** *** and returned it. Mr. *** asked for documentation regarding my out-of-pocket expenses. I sent him a photo of the invoice detailing what my insurance is covering and the amount I am expected to pay. He mentioned that he would forward the information and advised me to call back on Tuesday if I didn't hear from him. I have more documentation regarding this matter , but goes above what is allowed in the box .

    • Initial Complaint

      Date:07/23/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Both of my boys order the taki meals and were violently sick afterwards the meals were ***** and I bought two of them. I want a refund and I dont get anywhere making a complaint thru customer service next I will contact the health deportment

      Customer Answer

      Date: 07/25/2025

      I didnt get a receipt for my order but it was the Wendys on lpga in ******* around 2pm on Tuesday 

    • Initial Complaint

      Date:07/15/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My sandwich was not properly made bread stale meat over cooked and they would not answer the phone

    • Initial Complaint

      Date:07/05/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 5, 2025, around 6:10 PM, I visited a Wendys location with my three young daughters to redeem Wendys ********* reward certificates. These certificates, which were earned through the Broward County and Miami-Dade County library systems, clearly state No purchase ************ daughters were excited to receive their rewards a 4-piece chicken nuggets and a junior Frosty as part of their summer reading efforts. Unfortunately, the staff and shift manager refused to honor the vouchers, stating that the store manager requires a purchase to redeem them. This contradicts the terms printed on the certificates and undermines the purpose of this educational incentive.I attempted to explain the program, but the staff refused to listen, showed no interest in reviewing the certificates, and would not provide the name or contact information of the store manager when I asked. My daughters were left embarrassed and disappointed after being turned away, despite having done everything right.This was a failure in customer service and community support, especially for a program designed to encourage literacy and reward young children. The staffs lack of professionalism and the refusal to honor a clearly stated corporate promotion raise serious concerns about this locations business practices.

    • Initial Complaint

      Date:07/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order through the ******* app... When my husband went to pick it up and was told they didn't have an order under that name. So I sent him a picture of the receipt as well as a screenshot of the transaction being taken out of my bank account. Even though they could see that it was placed correctly and it was the correct location and was paid for the manager said that she couldn't do anything about it. If I wanted my food I would have to place the order again and pay for it again which to me is absolutely ridiculous so I said no just refund my money she Said that I would have to contact the company and get a refund. So I reached out to the company and at first was offered a credit of $30.00 put on my ******* App. So I went to look and there wasn't a $30 credit there was 2 $15 off coupons that have 2 be used at separate times. So I told them I wasn't comfortable returning to the location based on how badly we were treated by the manager and that I just wanted my money back. After waiting on hold for an additional 20 minutes I was told that they had put in a request for the refund. So I asked approximately how long it would take so I would know that if I hadn't received by a specific date I would call back and the response I got was "I can't tell you that" well it now been 12 days and I still don't have a refund

    • Initial Complaint

      Date:07/01/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed two separate delivery orders through the official Wendys app, and in both cases, I never received my food due to issues beyond my control.April 28, 2024 Order #********** $11.31 The Wendys app automatically changed my delivery address without my input. I immediately called support, and they told me they could not correct it. They advised me to contact the driver directly. However, the driver did not speak English, and despite my efforts, they went to the wrong address. I never received the food, and I was still charged.May 2, 2024 Order #********** $30.28 I placed the order, but the store was closed. The delivery driver informed me that the order could not be completed. Again, I received nothing and was still charged.I contacted Wendys Delivery Support over six times, and each time I was told a refund would be processed. I also emailed ************************************* (Case #********). I received no resolution. I even posted on social media tagging @Wendys and was ignored, while other customers received responses.On my most recent support call, the agent claimed there was no record of the store closure and questioned what I told them, despite all my previous reports.This has been going on for over two months, and Ive spent hours trying to resolve this for a refund I was promised multiple times.

    • Initial Complaint

      Date:06/19/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I'm writing to formally file a complaint regarding a deeply disappointing experience I had at the Wendys location at ***************************************************************************, on June 19, 2025, at approximately 10:51 PM and waited for 30 minutes in the drive-thru.The service I received that evening was well below acceptable standards. Not only was the staff inattentive, but their behavior also came across as rude, dismissive, and unprofessional. At no point did I feel that customer care or courtesy was a priority, which left me feeling disrespected and ************* someone who values fair treatment and professionalismespecially in service environmentsI believe this experience warrants attention. I hope that Wendys corporate leadership takes this feedback seriously and initiates the necessary steps to address the staffing and service issues at this location. This is not only about my visitit's about ensuring that others are not subjected to the same level of disregard and poor treatment.Sincerely, ****** ********

    • Initial Complaint

      Date:06/10/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/1/25 I placed an order on the Wendys app for my family. The app keep showing on the way but the time frame kept getting longer and longer. The dasher informed me that the Wendys in Flowood ** was having system issues. From the door dash message the order was canceled but from the app it showed delivered. I called the support number and was informed I would get a refund in ten days after not receiving it. I was the contact us link in the app that went to an email address which asked me questions as if they were going to assist but told me to call the same support number that didnt help me the first time. I just want my money back

    • Initial Complaint

      Date:06/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In may my daughter ordered 2 frosty and 2 fries on her app using Apple Pay. When we arrived to Wendys to pick up her order the frosty machine was down. We asked to cancel the order and we would like her money back. They refused and told us to call customer service which we did immediately and filed a complaint and requested a refund. Its now June and still have not received her money back and I have called multiple times with no resolution. Instead a bunch of lies excuses and also hung up on. Please can we get some help.

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went through the drive-through placed my order paid for my order. Never got a receipt got home noticed that half the food was missing called inthe employee that answered the phone was rude and disrespectful saying that they always give a receipt. Well, I hope you guys pull the cameras and that I was never given a receipt so this could be proven wrong. All I wanted was for to be made right you think that I wanted to drive all the way back just getting home to get what I had already sat in line and waited for and paid for just wanted it to be made right

    The Wendy's Company Headquarters & Corporately Owned Locations is NOT a BBB Accredited Business.

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