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          The Safeware Insurance Agency Inc. has 1 locations, listed below.

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            Business ProfileforThe Safeware Insurance Agency Inc.

            Extended Warranty Contract Service Companies
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.24/5stars

            Average of 195 Customer Reviews

            Customer Complaints

            111 complaints closed in last 3 years

            35 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/26/1988

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Insurance and Third Party Administration for Extended Warranty and Service Plans.

            Products & Services

            Insurance and Warranties 

            Business Details

            BBB File Opened:
            1/11/1984
            Years in Business:
            41
            Business Started:
            9/1/1982
            Business Incorporated:
            9/28/1983
            Accredited Since:
            10/26/1988
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Safeware, Inc.
            • Safeware Group
            • Safeware, The Insurance Agency Inc.
            • Safeware Group Inc.
            • Safeware, A division of ONE80
            Hours of Operation

            Primary

            M:
            8:00 AM - 6:00 PM
            T:
            8:00 AM - 6:00 PM
            W:
            8:00 AM - 6:00 PM
            Th:
            8:00 AM - 6:00 PM
            F:
            8:00 AM - 6:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Michael Cole, Director of Marketing
            • Mr. Larry Serna, Director
            • Ms. Laurel Cipiti, Human Resources Staff
            • Mr. Ben Boyd, Operations Manager
            • Mr. Matthew Morris, Sr Manager - Vendor & Client Services
            • Ms. Taylor Thompson
            Contact Information

            Principal

            • Mr. Ben Boyd, Operations Manager

            Customer Contact

            • Mr. Ben Boyd, Operations Manager
            Additional Contact Information

            Fax Numbers

            • (614) 781-0559
              Primary Fax
            • (972) 855-3599
              Other Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            111 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/21/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On 2/16/19 We purchased a couch with a 5 year protection plan through Safeware. Since our warranty was about to expire, we filed a claim on some damage throughout the couch, mostly pet damage. They sent an inspector out and even he said they will replace full couch because the damage was too difficult to fix. We received an email that our claim was denied because the damage was continuous and not from a single incident. I offered to just file it on the single incidents but they said that's not possible because the claim was already filed and it needed to be done at the time of the incident. There is nothing in the Terms and Conditions that state any timeframe on filing a claim within the 5 years. Also the form we received said ALL pet damage is covered. We have all the original documents from the purchase date and they are refusing to fix anything.
            Read More

            Customer Reviews

            195 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Andy V

            03/17/2024

            We have had excellent service every time our washer & dryer needed repairs - Safeware has been extremely responsive each time I've contracted them. I am usually skeptical about extended warranty coverage, but am convinced that Safeware's coverage is absolutely one of the best investments you can make\ on a new appliance.

            Local BBB

            BBB of Central Ohio

            BBB Reports On

            BBB reports on known marketplace practices.

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