ComplaintsforCollisionRight, LLC

• Initial Complaint

  02/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A driver hit my car. Police report attached. They were at fault. State farm recommended the shop Select Collission in Hershey. They gave me an estimate of 4,200 and 7 days to repair. They stated if any pricing changed they would notify me. They never did. I called ***** the manager said the pricing would remain the same. I went to pick up my car and the pricing was 4,466. I asked why. They didnt have an answer. My agent says now i wont be reimbursed for the rental that I paid for 470. See her email. State farm should not recommend this shop that stole $260 that I should be reimbursed for my rental. I am getting the rounaround from both insurances as you can see and this must be reported. I need a reimbursement of the rental by Root insurance or the shop must not be recommended as they didnt stick to their price. this accident was not my fault. I am a teacher and $470 is a fortune to me. This shop partners with enterprise and something is very suspicious to me. I would appreciate your help looking into this.

  Business response

  02/23/2024

  I called and spoke with the customer. She advised me that she was not communicating with the on a daily basis, the pricing was not the same as the initial estimate. The estimate was different because there is a supplement that was needed. We have found more damage after the vehicle was disassembled, which is a very common practice. All of this was explained to the customer when the Gm sat with her for over an hour explaining the entire Collison process.  We covered one week worth of her rental car to help her out. We have tried to do all we can for Ms. *******.

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ***** ****** of Cordova Collision Repair-Getwell (**** ******* *** ******** ** *****) gave me a price quote to replace OE windshield over the phone for 2021 Kia Telluride $800.00 OE windshield and $600.00 calibration. I gave ***** permission to replace the windshield for the original price quote. ***** called the next day 11/28/2023 with a different price quote of $800.00 OE windshield and 1,200.00 calibration. The company did not honor the original price quote. I want the company to honor the original quote of 1,400.00 which does not include taxes.

  Business response

  01/10/2024

  We spoke with our Gm of this location. The initial estimate was given to the customer. The estimate came out to be a different price due to the calibration cost that was initially quotes via estimate. Our estimates are a roundabout number not the final cost. 

  Customer response

  01/10/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20993298
  
  I am rejecting this response because: 
  
  Regards,
  
  ****** ******* ****

• Initial Complaint

  12/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received an estimate from Memphis Collision to replace a window hinge on my Nissan Pathfinder. The employee that provided the quote stated she wasn’t certain of the amount of time required to perform the repair, but included 3 hours of labor. The work was performed 12/6/2023. My car was physically on their lot for repair for less than 2 hours. The final bill charged me for 3 hours of labor. When I realized the discrepancy, I contacted the employee that provided my quote. I was told it is their policy to charge a minimum of 3 hours of labor for any job. Their rate is approximately $56/hour. This policy was not stated on the estimate or final bill. I only became aware of it when I questioned the charge. I am filing this complaint because, in my opinion, this is this is fraud.

  Business response

  12/19/2023

  Ms ******* received and approved the written estimate with the cost of the part(s) and the three-hour labor minimum. The estimator has confirmed Ms. ******* was aware of the labor minimum. 

• Initial Complaint

  12/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to ***** Body shop to have repaired in December 12, 2022. Febuary 2023 I was told my car was repaired, after I paid the bill ***** ******, General Manager, said I needed to take it to ****** Buick, the dealership, to have the airbag calibrated. When ****** looked at the airbag **** *******, Asst. Service Mgr, said the airbag was defective and I needed to return to ***** to get a replacement. I went back to ***** and ***** ****** said he would order a new one and he would have it in 10 days. I went back to ***** in 10 days and spoke to *****, who said he never ordered a new airbag, lied, and said he never spoke to me about a new airbag, but he would order a new one that day, and, again, said it would be here in 10 days. From then on, I would call to see when he would repair my airbag, ***** would either tell the secretary to tell me he was busy, not available, or if he did finally call me back blame it on ****** Buick and tell me I needed to call ******. I called, **** ******* at ****** several times and was told ***** did not send the paperwork he needed. I went back and forth between ***** and ****** for months. It has been since Febuary 2023, I need my airbag repaired. ***** ****** will not return my calls.

  Business response

  12/28/2023

  We have discussed this with ***** ****** and **** ******* to get more clarification with the airbag. ***** advised Mr. ***** on 10/12/2023 to schedule a diagnostic appointment with **** at ****** Buick. We spoke with **** this morning to confirm Mr *****'s appointment and **** has informed us that there has not been an appointment made as of today. There is no paperwork that ***** needed to submit to **** for this process to move forward. **** is aware that Mr. ***** can call in and schedule his appointment and we will work together to fix Mr. *****s vehicle. 

• Initial Complaint

  11/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was involved in an accident in June of 2023. I took my vehicle to 3C Body Shop/Collision Right for repair. My vehicle was there for several weeks getting repaired. When I picked my vehicle up at the end of June, I noticed some bad repairs conducted by the body shop. Also my vehicle had a front camera malfunction light on inside the cluster. I notified ***** immediately and he told me to bring the vehicle in the following week and he would take care of the issues with the repair work, the malfunction light and provide me with a rental. I dropped the vehicle off on Tuesday, June 27, 2023 to have the issues resolved and was provided with a rental since these with issues caused by the body shop. I was contacted on Wednesday, June 12, 2023 and advised by ***** my vehicle was completed correctly this time and all issues were taken care of by the body shop. I inspected the vehicle and was satisfied. I also left the rental vehicle at the body shop as instructed. I assumed everything was taken care of. Fast forward to October 2023. On Wednesday, October 25, 2023 I got a text alert that Enterprise charged my credit card $864.01. I immediately thought someone had stolen my credit card and contacted Enterprise right away. Upon calling their customer service, they directed me back to the Chillicothe, Ohio location. Upon calling there, I spoke to the branch manager Roger and he told me the body shop did not complete their paperwork correct and would not return his phone calls for payment. Since they had my credit card on file, it was charged because the body shop did not satisfy the bill in 90 days. I contacted the body shop immediately, found out the body shop had left go many staff member, including *****. I was assured by someone named Erica this would be resolved. Never heard from her again. Sent a message to corporate and was told someone would contact me. Finally the new GM contacted me, said he was taking care of it right away. To date, nothing has been taken care of.

  Business response

  11/27/2023

  I have been emailing with Mr. ****** and confirmed this afternoon that a check has been cut for the rental expenses. The expense was approved Friday, November 24th, and the check was printed and put in the mail today. He should receive payment by end of week.

  Customer response

  11/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. Payment for reimbursement was received in full on 11/29/23. 

  Regards,
  
  ******** ******

• Initial Complaint

  10/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had the 2018 Telsa Model X towed to this body shop, I told the shop i had a isuue with the drive battery (main battery) that makes the vehicle move , They have been giving me the run around and everyday the story changes. They wrote an estimate for $25,000 to charge the insurance company for the body work. I wanted them to get the battery tested before any work has been done, they refuse to give me any kind of guarantee on the battery, Then they said that tesla can test the battery remotely. We told them to get it done, when they call us and tell us the vehicle has to be taken to tesla , we asked if we had to pay any of this Natalia said no we do not we told them to take it get it tested before any work has been done. She sends out an email 30 minutes later saying we have to pay for the testing if the insurance dose not cover it, We got mad and called the insurance company and told them what was going on , The insurance wanted to get the battery tested before work has begun as well. Precision Collision wanted to fix the body work and then wanted to turn in a supplement to the insurance company insurance said it was illegal to do it this way because the issue been known since day one. We picked up the car from them and had to pay $1537.00 to the body shop for a admin fees and estimate fees but there facebook says FREE ESIMATES , I want a FULL REFUND , Tesla said they could of done the test ret motley , this place is full of liars, and there was noone in charge to talk to i tired to handle this the easy way.

  Business response

  10/30/2023

  This customer was charged all of the correct fees while we had their vehicle. The customer was charged for storage, disassembly, and admin fees.  The customer was never charged for an estimate.

• Initial Complaint

  08/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Had a minor scratch on my car from a parking garage-since my car is new I wanted it fixed. Reached out mid June to ******** for an estimate to pay out pocket. Was quoted $2600. Decided to go through my insurance company, who offered me a place to fix it immediately. Told them I wanted to use ******** instead because they had good reviews and seemed to have good customer service. Insurance and ******* agreed on a $2100 estimate. When I tried to schedule the repair, I was told I could not bring the car in until the end of July. Obviously I didn't love that wait but figured if they were good they might be busy. Took my car in on the morning of July 25th. Told them at the time this was my only vehicle. They told me it would be 8 days to fix it, if they did not find anything else wrong. Now, they did a thorough examination when I was going to pay out of pocket and the day I brought it in. I also had to provide pictures and video to my insurance company, some of which ******* actually provided to me from their first estimate. I mention this because this was not an extensive repair and they knew what they had to fix. Since they have had the car they have gone back to my insurance company multiple times with additional supplements. I would not care except each time this has extended the repair time. At one point I was told they were still working on the repairs while waiting on the insurance to approve it. So I started pushing the insurance only to find out they were responding back to ******* quickly, sometimes within 24 hours. One time ******** admitted they forgot to give the adjuster one of the supplements when he was there. Both the insurance company and myself were told the car was fixed last week, however after pushing I found out they are still waiting on a part. To date, it has been 20 days for a less than $3k repair they said they could finish in 8 days. And let me be clear, today day 20, I still do not have my car.

  Customer response

  08/23/2023

  Complaint number: 20490498
  
  
  E. ****** <********************>
  Attachments
  Aug 19, 2023, 11:23 AM (4 days ago)
  to disputeresolution
  
  Good Morning,
  I wanted to add additional information to my claim.
  
  On 8/18 at the end of the day, I was finally told I could get my car.  I was told to come at 5, with the company closing at 5:30.  I paid my deductible and was not told anything else-not even so much as where my car was parked on their lot.  I did see a half drank Mountain Dew (not mine) was left in the vehicle.  Upon returning home my husband looked at the car and immediately saw an unfinished edge where the repair had made.  I emailed Mccombe's immediately with the pictures and video attached.   Clearly my belief that the car was not finished was correct.  However instead of prioritizing the completion and providing a proper service they instead decided to just give it back to me unfinished and hope I didn't notice.   
   One attachment
    •  Scanned by Gmail
  

  
  

  Business response

  08/24/2023

  Good morning. 

  We apologize that your first e-mail went to a spam folder and was found after receiving the second message that was sent to us. 

  First I think there seems to be some miscommunications and understanding of the procedure needed to repair Ms. Millers Auto. To my understanding, When we originally looked at the ****** auto, she said this would be custom pay and no insurance. In the estimate given to Ms. Miller, there were damaged Items she did not  want repair or replaced. The wheel being a major item and cost. This is why the insurance estimate was greater that the original estimate given to the customer.  Unfortunately this was not a small scratch as stated in the complaint as the images that were received  shows the extent of visual damage. Once this repair was turned into insurance all repairs were added on to the the estimate. Unfortunately all damages on most repairs once torn down will reveal additional damage and costs, also Part price changes of the wheel being replaced as well as clear edge guards that were overlooked by our appraiser as well as the ins. appraiser. 

  When a insurance company is involved we have to get all changes and additional costs approved by them , before we can proceed.  As documents will show all communications between our shop Ms. ****** as well as the claims handler for progressive ins. It seem Ms. ****** was told by Progressive that they respond with in 24 hours. This was not the case on the this claim as documents show. Customer dropped off auto on 7-25 and we sent the first supplement to them on 7-26 at 2:34 the next day,    We did not receive a approval until 8 -9 at 4:53pm , you can also see that this was all communicated to the costumer.  

  Also customer was notified at 2:16 the customer was told her car would be ready today, she was call again at 3:48 and confirmed that her car was ready for pick up, Ms. ****** stated she would be here around pm to get her  car.. When the customer picked up there car, they were asked if they seen there car out there and they said yes , but hadn't looked at. If this is not correct, my office staff must have asked someone else thinking it was them.  we always ask every customer if they seen there car or looked at it. If they haven't  we will show them where its at. 

  As a shop owner I take pride in our work and customer service.  I wish Ms. ****** would have contacted me sooner if she was getting concerned about the delays of her repairs. I do know how upsetting it is to be in a situation such as this. I personally hate that our customer feels we disappointed her, I have addressed this with all my personnel that was involved handling this claim.    

  I feel sometimes as a business or a Insurance company fail to remember that what normal to us , is confusing to others.  For this I apologize and feel responsible for lack of communication and customer understanding the procedures. 

  On Monday the 21st The Millers brought the car by and had us remove some tape residue that was seam during clean up. 

  Hopefully this will answer any concern's Ms. ****** has claimed about.   

   

   

• Initial Complaint

  07/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have used Rife’s three times in the last year and brought them thousands of dollars in business. I recommended them to people in my neighborhood family and friends. The first two times I used them the service was exceptional. This time I worked with ****** and it was terrible. I told him that after backing into a car my back up camera stopped working. He then went and told the insurance company that he could not correlate my camera breaking to the accident. I explained that my camera was working fine and I had replaced it three years ago. He would tell the insurance company one thing and me the other. He even told me that the insurance company’s claim representative did not have much experience with property damage claims. In the end because ****** told them he couldn’t attribute my camera to the accident. The insurance company denied my claim. He even told me the day I picked up my car that it was functioning appropriately. Please see the attached pictures of my camera that is so called “functioning appropriately.” I will never recommend them or bring my car back again.

  Business response

  07/05/2023

  Hi ********,
  Thank you for reaching out. We are currently reviewing your complaint with our general manager and will reach back out to you shortly. 

• Initial Complaint

  06/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Recently canby motors repaired my car after a car accident and were completely unprofessional throughout the entire process, a week after finally getting my car back, my windshield cracked up about 10 inches, coming from the base of the windshield on a part of it that can’t even be reached unless the hood of the car is removed, it’s obviously from the repairs or the accident itself and did not get fixed. I am having difficulty getting Canby Motors to fix my windshield as I refuse to let them have them be the ones who perform the work from here on out, an agreement was reached in which they would pay Jones Junction in bel air, MD to do the work and then never set that up properly so my windshield is still not fixed and the manager is ignoring my calls and texts.

  Business response

  06/30/2023

  Our General Manager noted the repair file this morning. The customer was not happy with Jones Junction. The insurance company approved a supplement for Glassworks to do the replacement, and we will be invoiced for install and calibration after the work is complete. Customer is requesting $350 for lost wages.

• Initial Complaint

  06/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So it’s been almost a year since my accident and repairs and needless to say I have become very unsatisfied with the work centerline did to my car and the more time that goes by the more the horrible work that was done becomes apparent… the paint job that was done has become completely noticeable on the side of the car that was not even repaired due to them not blending properly into panels to make it look normal… I have made numerous attempts to get in touch and see if something could be worked out to correct and have gotten no response… they blended paid from hood into driver fender making the door look absolutely horrible And business will not get back in contact to offer any solution to correct the issue..

  Business response

  06/28/2023

  Last summer, Mr. ********* expressed his concern over the paint match on his vehicle. We had him return the vehicle to a second shop for further review and both general managers agreed that it was a good match. After receiving this complaint, our general managers and regional manager were copied to see if they had additional inforemation or suggestions on a resolution. Follow-up to those individuals happened today, and a request was made to reach out to the customer for further discussion.

  Customer response

  06/28/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20183627
  
  I am rejecting this response because: 
  
  

  the initial return to the shop was in regards to the front bumper but it has now become an apparent problem that the paint don’t match on either doors or fenders or A-frames they did not blend or paint properly 

  
  Regards,
  
  **** *********

   

  Customer response

  07/27/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20183627
  
  I am rejecting this response because: 

  I feel that the paint job that was provided by your business comes nowhere near close to OEM paint color 
  
  Regards,
  
  **** *********

  Business response

  08/14/2023

  Mr. ********* had a discussion with Mike, our regional manager, who thoroughly reviewed all the repairs and concerns raised by the customer. We have extended an offer to repaint Mr. *********'s vehicle and communicated our willingness to accommodate his preferences. We requested that he inform us of his chosen course of action whenever he arrives at a decision that suits him best. We are still currently waiting for Mr. ********* to let us know which course of action he would like to take. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩