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Average of 30 Customer Reviews
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Review fromStephen K
Date: 05/03/2025
5 starsMr. ********, the watchmaker at Mail In Watch Repair, has been an absolute delight to work with. I actually met him in person to bring two watches to him, one being a vintage Omega, and another a quartz watch. He is quite the gentleman, and very prompt. I had phone calls from him about the various watches, and later a Rolex I sent him, and he answered my questions quickly, sometimes after hours or on weekends! The Omega repair took a long time because Omega insisted it be returned to the factory in Switzerland. That took a while (more than a year) and the delay made me nervous, but he relayed info about it as soon as he had it, so I couldn't be more pleased with him. Highly recommended.
Mail in Watch Repair, LLC
Date: 05/05/2025
Thank you kindlyReview fromThomas C
Date: 04/14/2025
5 starsService was excellent, in terms of the repair and the communication. Price fair. Very easy and efficient sending the watch (es). Will definitely use the service again. Can recommend it highly.Mail in Watch Repair, LLC
Date: 04/16/2025
Thank you kindlyReview fromBrian V
Date: 03/29/2025
5 starsLooks and performs like a new watch! All replaced parts were returned and the watch was painstakingly packaged to avoid damage in shipping.Mail in Watch Repair, LLC
Date: 03/31/2025
Thank you kindlyReview fromMichael B
Date: 03/16/2025
5 starsThe watch came back looking like new, after having gone to SwitzerlandMail in Watch Repair, LLC
Date: 03/18/2025
Thank you kindlyReview fromBRIAN D
Date: 03/08/2025
5 starsJust received my Omega Constellation from Mail in Watch Repair. The 5 month wait for it to be serviced was certainly well worth. Mr. ******** said the watch would have to be sent to Switzerland since there was more involved. Everything that was required to be replaced was done and now the watch is looking shiny and brand new. I highly recommend Mr. ******** and Mail in Watch Repair to service any watch, especially expensive ones. The company is very honest and the entire process was easy and smooth. The cost was fair and comes with a 3 year warranty
Thank you, Mr. ********. I'm very pleased and happy I chose MiWR.Mail in Watch Repair, LLC
Date: 03/10/2025
Thank you kindlyReview fromron o
Date: 02/12/2025
4 starsGreat service and telephone/email correspondence. Website needs fixing!
Will definitely use again!Mail in Watch Repair, LLC
Date: 02/13/2025
Thank you kindly.Review fromJOY E
Date: 11/23/2024
5 starsI am so pleased with their service. Watch repair is so responsive when you contact them and let you know when you will receive your completed repairs on your watch and do an excellent job. I have used their services several times on my Rado watch which I inherited from my father. The watch is almost 30 years and when I got it back this time, I remarked that it looks like new.
I love that they send the label and if necessary a box for you to ship it back to them. I feel that my watch is safe in their hands and know that they will always do an excellent job.Mail in Watch Repair, LLC
Date: 11/25/2024
Thank you kindlyReview fromMarc V
Date: 10/19/2024
5 starsI want to give as honest a review as possible so here it is. I was initially a bit nervous about sending my seamaster chronograph professional to someone I didn’t know. After reading the reviews and researching Mr. Polotski I felt comfortable enough to send it in for service. I just received my watch back today and was overjoyed when I saw my 25 year old seamaster that looked brand new. Just the polishing alone on a bracelet that has both brushed and high gloss finish was amazing. I would recommend Igor and his team to anyone considering sending their timepiece for service.Mail in Watch Repair, LLC
Date: 10/21/2024
Thank you kindlyReview fromJimmy P
Date: 08/28/2024
5 starsI asked Mail In Watch repair to go through my Omega Speedmaster to clean and replace any parts needed. Upon receipt of my “Speedy” it looked new! I could not be happier. I plan on passing it on to my Grandson someday.
The communication I received from Igor and staff was first rate. When I called to check on the progress, I got a real person, imagine that in this day and age!
They are a first class watch repair company. I plan on sending in my Submariner for a cleaning in the future. I suppose, repeat service is the best accolade I can provide.
You won’t be dissatisfied in their work.
Jimmy Patrick
MichiganMail in Watch Repair, LLC
Date: 08/29/2024
Thank you kindlyReview fromJeremy T
Date: 08/19/2024
5 starsI have only great things to say about Mr. Igor Polotsky and his business. When I knew it was time to have my watch restored/repaired, I had started searching online for various places to consider. My Omega Seamaster is 25 years old and worn daily since day one. It is not a watch that is taken out only on special engagements, but instead is a work horse in the fact that it is always on my wrist in all that I do. With that said, it was fairly beat up. I was looking for someone who would take the best care of my watch and put it back into the strict standards of time keeping and reliability as it was designed to do. After reading Mr. Polotsky's impressive resume of work and his passion for time pieces, I decided to trust my watch to his care and I'm glad I did. My watch did take a bit longer than normal to repair as it had much to be done to it, but it was well worth the wait.
During the process, Igor was very accessible, always responding quickly to an email or calling you directly to answer any questions you may have, and keeping you informed of the status of your watch. I would absolutely recommend this business to anyone with an upscale time piece. You won't find a better place. Thank you Igor for making my watch beautiful again!Mail in Watch Repair, LLC
Date: 08/20/2024
Thank you kindly
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