ComplaintsforBrownies Independent Transmission Shops

• Initial Complaint

  11/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have had my vehicle with this company for multiple weeks. The manager never calls to inform me of this status of my vehicle. I have paid just over $5000 and close to $1000 in rental cars. I work 40 miles away. I am a professional who can not simply work from home. I can no longer adore the rental cars. The manager seems to not care whatsoever about getting me the car back. The car has had to go back once due to bad parts. Then they replaced again and on test drive it was bad there also. The day I decided to take it to them the manager made it seem like he had to know right then if I wanted them to fix it. This has been my worst experience dealing with a shop and I should have faked it to the dealer. At least inwould have been given a rental. This company has a lack of communication issue. I emailed the one email account on the website. No response. Over a week. This has to be a bogus email account that is never checked. I need my vehicle back working or a rental paid by the company who keeps installing the parts that don’t work. With the holidays approaching I can not afford this company keeping my car any longer. I would like my 5000$ back and the broken transmission they still have not fixed. The BBB should not allow their logo attached to this company. I will show u my Verizon bill proving this business never called me. This is the worst. And the manager acts like he’s annoyed he has to do business. Maybe they would move their butts if they had to pay for my rental. I’m broke because of this mess.

  

  Business response

  11/16/2023

  Dear BBB:
  In response to *** ******’ vehicle we have spoken weekly and he was advised we will contact him when his vehicle is ready to pick up. 
  We use OEM electronic parts and would like to say his situation is unique but unfortunately post covid and with worker shortages and automotive suppliers strikes, parts are arriving at a much slower rate than in previous times.  We did a complimentary cleaning of corrosion from many connections and battery terminals and we did re-start his warranty period to begin the day he picks up his vehicle as a customer courtesy.  *** ****** was advised this morning his vehicle is ready for pick up 14 days after being dropped off for warranty work which we take seriously and stand behind our work.
  Also, in response to his claim of the bogus email account, that account is checked at least 10 times daily because we take our customer comments, questions and concerns seriously.   We conducted a search for the emails from Mr. Skean and found no email from him to date.   
  We wish *** ****** well.
  Respectfully,
  *** *****
  Owner

  Customer response

  11/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  * ******

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I drive a 2009 impala ss I noticed that the transmission was shuddering and I looked online for a shop I could take the car to and have it looked at I called a few shops AAMCO was the first shop I called but they told me that they no longer worked on the Chevy impala transmission so I then came across brownies transmission shop I even read the reviews nothing stood out to me at the time I had a warranty on the car so I gave them a call to set up an appointment I took the car in they got in touch with the warranty company but brownies never called me back to let me know what was going on finally I talked to a manager and he was able to give me some information on what was going on they put a used transmission in the car and I had to pay $650 for brownies to put a warranty on the transmission and I had to call to see when my car would be ready a month and two weeks went by when I finally got my car back then less than 9k miles on the transmission it messed up again since I had the warranty on it I took it back to them they kept my car for another month and one week and then told me to change the k&n air intake I had on the car because it was messing up my transmission so I took it back to factory when I got the car back I had it back for two weeks and I took it in for them to check to make sure everything was working but it wasn’t it was still shuddering not running smooth as it should have been this is the third time that I’ve taken my car to this shop they don’t call to let me know what going on or anything I’m getting the run around I’m closed to losing my job because they are not working on my car I’m paying $500 dollars for a rental now my kids won’t have anything for Christmas i never heard of a transmission shop keeping cars for months on in I just need my car fixed like they promised they also left something’s unplugged I have pictures of that also I’ve spent $1000 on car rental I only have it for this week then I’m without a car and job if I don’t get it back

  

  Business response

  01/12/2023

  Dear BBB:

  Mr. ******** received his vehicle back before Christmas in good working condition.
  The reason other transmission shops no longer work on these vehicles is that the
  transmission will fail due to many other factors on the car. The K&M air intake
  that Mr. ******** removed is one such part. This affects when and how the
  transmission shifts – it will make the transmission shudder when it shifts and was
  the reason that his transmission failed the last time – but we still warrantied it for
  our “Customers Satisfaction”. You cannot put on aftermarket parts without
  effecting OEM performance. The Dealer would cancel their warranty on the
  entire car if they found this aftermarket air intake installed on this car. The
  engine operation and most importantly driver habits, also dramatically affect the
  life of the transmission. Brownies it! Shops rebuilds these transmissions as strong
  and tough as the available parts allow for and most importantly stand behind our
  warranty without fail. We will continue to work on these vehicles as long as the
  economics make sense and as always with our industry will continue to seek out
  updates and improvements on durability. Brownies it! Shops does not design
  transmissions, nor do we break them. We only fix them and offer a great
  warranty for our work.

  We wish Mr. ******** well.

  Respectfully Submitted,
  *** *****
  Owner

  Customer response

  01/13/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******** I put the factory air box back on but the transmission still messed up not because of my driving but because you as a owner fail to operate the shop properly also the mechanics left all kinds of stuff unplugged  I’m not the only person that is dissatisfied with the work that your shop does I will not ever recommend this shop to anyone also please never forget that the costumer is always right 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩