ComplaintsforFar Hills Development, LLC

• Initial Complaint

  01/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  this location charged me a processing fee of 4% on my total purchase because I used a credit card. no where is this posted in the restaurant about this fee.

  Business response

  01/16/2024

  There are multiple blue & white signs posted at the restaurant entrances, front-line registers, drive-thru menu board and drive-thru window explaining the fee for using a credit card. We tried diligently to place them where every customer would see them. I apologize you did not.  I'm happy to provide pictures of the signs at the restaurant if necessary.  I'm also happy to provide a free meal coupon as compensation - I understand that although we try to achieve 100% visibility - no plan is foolproof. I think it's equally important to emphasize this is not a corporate money grab. The inflationary pressures on the restaurant industry, both in terms of product pricing and distribution costs - has been overwhelming since the start of 2022.  We last raised our prices November 1, 2022.  We did not want raise them again.  Doing so involves replacing all menu board panels, inside & drive-thru. It's also worth noting that credit cards, as a payment method, have soared from 40% of our sales pre-Covid, to over 70% today. We simply can't afford to continue to absorb this expense.  We felt that transferring the fee back to the customer using the payment method, was the most reasonable and fair option.  Customers who choose to pay with cash, don't get hit with another price increase. This decision will allow us to remain true to our core values of our customers (no price increase), our crews (profits to provide pay increases and other benefits), and our communities (the high school concession program in numerous communities as well as numerous other initiatives).

  Thank you for your concern,  If you'd like to take me up on my offer of the coupon or pictures, please email us at [email protected].

  Chuck
  

  Customer response

  01/16/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ****

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