Customer ReviewsforAlbert Services

Started sending me unsolicited text messages. I have asked them to stop.

They were supposed to come out for my central air leak test covered by my 2-10 warranty. Stacy called me 15 min prior to their scheduled time and told me they were not coming because the tech had a little belly ache (her words). She was rushing me because I was in my back yard and did not have my calendar on me instantly to reschedule. She wanted them to come the very next morning, but I cannot change my schedule that fast...and I did rearrange my schedule already for todays appt. This lady has no patience for anyone to look at their schedule when they cancel on you last minute. She said they were going to cancel and have a different company come out since she thought I was rude in not moving fast enough for her. Once again, I was in my back yard and had to walk back into the house to even look at my schedule. I asked her if she could ask a tech if I would need to move everything in my garage again or if it wasn't necessary because I do not know how they do a leak test, and she said I was rude for asking that. I asked to speak to her manager and she put me through to a generic voicemail and cancelled my service call. Stacy needs some training.

My mother, a senior citizen, had pipes that froze and burst with the recent extreme cold. Albert's could not come out for a week after she called, which I understood as many people had the same issue given the weather. They came out and gave an estimate of $1800 total. They took some pictures for her of the damage to help her make an insurance claim, as she herself could not get to the areas with damage to take photos and needed photos for the claim. They could not complete all of the work on that date, but surely called me to pay the bill for work that day of just under $1400, and left without getting the water running on that day. They were able to come back the following Tuesday, but the grand total was $500 more than estimated, and they did not call me to collect payment this time, issued an invoice, but told her they would not release the photos they had taken for her the previous Friday to give to her for the insurance claim until the balance was paid. I called to pay the balance, asked if it was true that they were withholding the photos from her, and they said yes, the manager decided to approach it that way until the balance was paid, though I had paid $1400 with no issue just days before. I told them it was wrong to withhold the photos from a senior who has now been without water for more than 2 weeks and simply needs to make an insurance claim. They said, "we are not a photo company, we are a plumbing company". If they did not want to take photos of an area a senior citizen could not access themself, they should not have agreed to do so, and then withheld them from her. It wasn't a favor, they were paid just under $2300. If anything was a favor initially, it was offering to take the photos for a senior to help her out, but they then used it against her to try to force quick payment. It felt like coercion. They have now sent her the photos she needed, but they sounded very rude, flippant, and predatory upon senior citizens in this case.

On multiple occasions I have received unsolicited SMS text messages to my personal phone from Albert Services, notifying me of their HVAC services. I have never had any business with this company, I have never requested information about HVAC services, or contacted this company in any way. In the past year, I have received multiple messages advertising "deals" on HVAC "services"...again, unsolicited. I will note that I am on the FTC's National Do Not Call Registry. When I first received SMS communications from this company, efforts were made to make them stop, and they were informed that I was to not be contacted. The contact continues. I spoke with an individual who handles "Marketing" for Albert Services, who was misinformed as to the legality of this practice. SPAM SMS MESSAGES HAVE BEEN ILLEGAL SINCE 2004. READ THE TELEPHONE CONSUMER PROTECTION ACT. I will be consulting with my attorney in reference to a civil suit against these ignorant hucksters and will implore all by word of mouth to avoid any and all "Services" from any company who utilizes unethical or illegal means of "marketing". To resolve this issue, the practice of spam SMS messaging from this company needs to cease. Any further contact from Albert Services will result in an invoice from me, for my time, consultation, and resources. By contacting me, Albert Services agrees to these conditions.

Started sending unsolicited text messages to me on Friday, February 11, 2022 which stated, "you've agreed to receive messages from Albert Services" (1403) I NEVER AGREED NOR HAVE I USED THIS BUSINESS, I am on the FDC list. if I ever need HVAC services in the future I will not use this company. Find another way to market rather than sending unsolicited text messages. I have a feeling this is because I refinanced my mortgage a few months ago and I am getting slammed with contacts. I am reporting this on BBB.