ComplaintsforWhite-Allen Honda

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  we purchased new 2024 civic sport 12/29/2023. we went on a road trip on 1/4/24 when we first experienced some issues with the touch screen & apple car play lagging, touch screen wasn't responding when touched. we made a service request, took the car in the following morning. The tech ask me what was going on, i begin to tell him what was happening, he said theres nothing they can do about it, told me people are having issues with the wireless charging & best thing to do is use a cord. they reset the computer & told me it should be fine. 1/07/24 we went on another trip with the car, right at 1,518 miles all the warning lights for braking, abs, loss of braking power, emergency braking not available among other lights come on & scares us pretty good. we make a service appointment & take the car in the following morning when scheduled. i was there less than 5 mins & reset the computer and said it would be fine. 1/27/2024 this was a short drive of about 45 miles non stop when again, the braking system warning lights warning of loss of brake power, with some other lights. each of these times it has been wet outside & takes min 45 miles of constant driving when this will happen. I've tried to show the techs, the service advisor, sales man randy reed, the store manager the pics & videos i have of these issues and non of them will even look at them. the service manager says without codes they're not able to do anything. the service guy told me an option is to pull over to side of highway & wipe off sensors, but that seems very dangerous to us & my fiancée is pregnant & isn't able to do this & would be too scared to even try. they did try to show us where the sensor is located, but they weren't able to find it to show us. we just want the car fixed so we feel safe driving it. first work order for car play lag is ****** customer # ******

  Business response

  01/29/2024

  We are aware of this situation with the Apple Carplay and are awaiting an update from Apple Corporation and American Honda that has been affecting the wireless Apple system. Customers with this situation will be contacted by American Honda when an update becomes available. We did instruct and show the customer where the sensor is ( H logo) when there is rainy or snowy weather, it just needs wiped off if it gets dirty or covered with snow, there is no repair for this.

  Customer response

  01/29/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  This car presents a dangerous situation while driving in wet conditions & we were not made aware of this issues that white Allen Honda seems to be fully aware of & not telling their customer! People get hit on the side of the highway all the time & I will not get out of the car in a snow storm or tell my pregnant fiancé or anyone for that matter to get out to wipe off an emblem on a brand new car because the rain has disabled all the safety features. 
  Sincerely,
  
  ****** *******

• Initial Complaint

  06/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi, I would like to request a refund on a diagnostic test I had performed 6/7/23. 90% of the things identified and recommended were already repaired by the previous machanic. Honda is stating because there are no Honda parts, that is what could be causing the issue. Honda also doesn't want to put in writing if I pay 4k worth of repairs, identical to the ones that has been repaired less than 90 days ago, that if the problem did not go away, I will be issued a refund. This diagnositc was a huge waste of money and it did not idenitfy anything new. I have had a new muffler, entire exhaust, gas cap, brakes, rotors, struts, and front -rear ball joints completed. I paid 160.00 to tell me the same items are what's the problem when I address all the issues, stated all parts I have gotten repaired, and that if nothing is found new, then a second check should be done. The manager tried to tell me techs only get paid when there working on a car, thats where customers monies goes towards, but I find that hard to believe as I witness people standing around due to slow business. I find it harder to believe that anyone will work or come to a job for 8 hours and not be garunteed to have a paycheck - nobody would work at Honda if it was solely based on productivity. I am not happy, I feel scammed and I would like a refund. I get Honda parts are different, but it's not going to make a car 100% better because the muffler is from your manufactor verses a auto store manufactor. Perhaps the quality would last longer, but I do not believe my parts all warped within a 90 day period.

  Business response

  06/12/2023

  ******* **** has a 2007 Honda Accord with 106,973 miles on the odometer. This car has many issues and has various after market parts that were made overseas which carry no warranty and seldom last any length of time. Ms. **** asked us to diagnose the issues she was having (7), which we did, and gave her our results. She then asked about other issues which would take additional time for the technician to diagnose, which she declined. She has a complete exhaust system that is not an OEM part which includes the catalytic converter, this is causing some of the issues as what was explained to her. She should take the vehicle back to the garage that installed all the parts and ask for it to be properly repaired. We did not install or repair this vehicle. We have to pay our technicians and they cannot diagnose a vehicle without a charge or they would make no paycheck. Their time is valuable and they completed the task that was asked by ******* ****. If she wants us to do additional diagnosis, then we have to charge $140 per hour as is custom by ALL shops to cover their cost and fees.

  Customer response

  06/13/2023

  
  Complaint: ********
  
  I am rejecting this response because: Yes, I do accept and would like corporate to contact me. This is a reply from management at store as I already tried to resolve this matter with him. Charging 140.00 to tell me my car is doing these things because there not Honda parts is ridiculous. Nothing new was discovered because everything discussed has just been replaced elsewhere and I have reciepts to show proof. Have nothing against Honda, but I'm upset about the findings. Too much money to cone back and say it will cost 4,000.00 to replace things already fixed and no garuntee if the issues reoccur. 
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  06/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I traded my car Honda Civic 2016 which was worth $16000 for a $11000 Kia Sorento 2014, Before I took the car (Kia) they checked it and found some mechanical problems but they promised to me that I would go back and they get the problems fixed, when I went back, they sent me to a different company for maintenance called *** ** ****** me thinking that they gonna work with them to fix the issues but surprisingly the other company (*** ** ******) called me and told me that they had checked the car and found when the car needs a new engine which was equal to $10,000. I was shocked and I immediately went back to the company that sold it to me and explained to them everything so what they said was that they are going to see if they can find me another car as a replacement so I had to wait for 4days without even going to work since I had no car waiting for their reply, After the 4days they called me and told me that their management has decided not to give me anything instead i have to fix the car by my self. So am now here confused but seeking anywhere I can get the help because I can’t find the money to pay that car off since I had got it as a loan, am not working since I have no ride to work. Please and please I just need a help because these people are trying to steal my money ??

  Business response

  06/21/2022

  The vehicle that he purchased was sold "AS-IS" since it had 175,000 miles on the odometer. The customer requested a bigger car than the Civic he owned due to family moving here. He picked out the car, signed all the paperwork stating AS-IS, with no warranty. He traded in a car that had 110,000 miles on the odometer. We do not force the customer to purchase a car. he picked out this car and knew it had no warranty. The vehicle passed our Safety inspection in the service drive and drove the car for 2 months before he had an issue. 

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