Business ProfileforLogan Services, Inc., A/C and Heat

I purchased a new mid-range furnace on 11/13/2023 and it was installed the next day. What should have taken a couple of hours took an entire day. The installers damaged the line to my airconditioner requiring a second vist to make that repair. I'm told that will be a 4 hour repair. That's alot of time out of my day for their mistake but ok, it has to be completed. Fast forward to 11/29/2023. The furnace has a funky smell. Concerned it was a gas leak. Was told the tech that was scheduled for my ac repair on 11/30/2023 could check it out. Called Centerpoint and someone was dispatched within 20 minutes. Found a gas leak while the furnace is running. Called Logan's back and tech was sent out to my house without a sniffer to find the leak. He did a 'bubble test" and couldn't find it. Argued with me. I called Logan's who told me the only way they could find the leak was if Centerpoint would return and take a photo to show the tech. Called Centerpoint and they told me in essence it wasn't their job to hold the tech's hand to find the leak. After some begging, they came out and found the leak again. I took a photo. This morning the Logan tech arrived, I showed him the photo and he immediatly began arguing that there couldn't be a leak. He did bring a sniffer today. Never turned the furnace on and used the sniffer to tell me there wasn't a leak. I have asked multiple times to speak with the higher ups including the Owner/CEO. They are all just too busy to speak to me. A field supervisor is on his way to check things out. I'm not hopeful at this point. I've gone to FB and messaged them and even posted comments directly to their posts requesting to speak with the owners. Not even an acknowledgement. This is insane. I slept with a space heater and heavy blankets last night. I had to send my teenage boys somewhere else to shower and sleep and had to board my dogs for their safety. I'm so angry right now. No confidence in this company.