Business ProfileforRichmond Foot & Ankle Clinic, LLC

I was seen here as a patient on 9/19/22 and 9/28/22. I had a 1 trimming & 2 strappings done on my 1st visit. On my 2nd visit, I was given 2 x-rays and informed Dr. Richmond that strapping was not effective. I recieved 2 bills on the patient portal, borh w/ charges for double services. It shows 4 office visits in total (2 on each date of service), 4 x-rays, 2 charges for trimming, and 4 charges for strapping. I spoke to 3 different people who claimed they were “in charge” of billing. Nobody has been able to help me in 6 phone calls, 4 emails or the "text for help" line. On my 2nd bill, there was a $35 balance that disappeared and showed as now “paid” after making these calls. I assumed there was an adjustment made by somebody in the office. After months of no clarity, I was passed along to Willa Fails. She claims she is in-charge of billing & has no supervisor. Over the next several weeks, I decided to move our conversations to e-mail because she was very unprofessional & rude. She claimed the billing portal needed to be “fixed.” I've waited over a month now and the billing portal is still not fixed. Willa did refund charges for strapping in the amount of $27.33 and said I should not have been charged for it. She did not reply to my last email. I spoke to another receptionist that said Dr. Richmond would call me- I've heard nothing, Willa reassured me none of these bills would be sent to collections. A month later she claimed the reason it shows the $35 balance as "paid" is because it was sent to collections (?). She keeps asking me for bank statements- there is no statement to show. The only payment I made was on my 1st visit and its documented in their system. My portal says I owe $80 and still shows the $35 "paid bill" (which is in collections?). Willa claims I owe $87.67. The portal will not allow me to pay more than the balance shown that is due. I've tried in good faith to pay this for months now. I'd like the bill written off entirely.